System and method for conducting product configuration research over a computer-based network

• US 7,890,387 B2
• Filed: 05/27/2003
• Issued: 02/15/2011
• Est. Priority Date: 06/15/2001
• Status: Active Grant

• Current Assignee: Nielsen Consumer LLC (Nielsen Holdings plc)
• Original Assignee: Harris Interactive Incorporated (Nielsen Holdings plc)
• Inventors: Bakken, David G., Jeavons, Andrew P., Bayer, Leonard R.
• Primary Examiner(s): Zeender; F.
• Assistant Examiner(s): Thein; M.
• Application Number:
  US10/446,064
• Publication Number:
  US 20030200161A1
• Time in Patent Office: 2,821 Days
• Field of Search: None
• US Class Current: 705/28
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 10/0875 Itemisation or classification of parts, supplies or services, e.g. bill of materials
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

A system and method is provided for enabling respondents at their computer systems to connect with a server computer over a network, such as the Internet, and receive an executable configuration program enabling each respondent to select a single subfeature, or multiple (zero, one, or more) different subfeature attributes or levels, for each of the features of a product. Each of the subfeatures for each feature has a price value and the combination of selected subfeatures for the features of the product provides a total price value of the product. The total price value is displayed and updated as subfeatures for the features are selected or changed by the respondent. When the total price value of the product is acceptable to the respondent, and the desired subfeatures have been selected for the features of the product, the program returns configuration information to the computer server having data representing the subfeatures selected for the product, the total price of the product, the time for the respondent to complete the configuration of the product, and each of the features and subfeatures selected and changed by the respondent in arriving at the final configured product. The configuration program may be part of a survey being conducted over the network by the server computer in which questions of the survey following receipt of the configuration information by the computer server may be in accordance with such configuration information.

Claims

1. A system for conducting product configuration research at computer systems over a network for a product having multiple features, said system comprising:

at least one first computer system connected to a network;

at least one second computer system capable of connecting to said first computer system through said network;

said one second computer system operating in response to market research software for enabling a respondent to select features of a hypothetical product configuration which is not being offered for sale, in which a total price value of the product is displayed in accordance with price values of said selected features as the respondent selects or changes selection of features, and said second computer system determines a time taken by the respondent to arrive at the final ones of the selected features of the product; and

said one second computer system utilizes said market research software to send information having at least final ones of the selected features of the product and said determined time to said first computer system, wherein said market research software operates at said second computer system separate from the operation of said first computer system, wherein said first computer system sends a survey having questions to said second computer system one of before, after, or before and after said market research software is utilized by said respondent to select features of the product.

2. The system according to claim 1 wherein said information further comprises features of the product selected or changed by the respondent until the final ones of the selected features.

3. The system according to claim 1 wherein said market research software is provided by said first computer system to said second computer system over said network.

4. The system according to claim 3 wherein said market research software provided by said first computer system represents an executable program downloaded and executed by said second computer system.

5. The system according to claim 1 wherein one or more of said features has a plurality of subfeatures for selection by the user of said second computer system, said total price value of the product is further in accordance with the price values of said selected subfeatures, and said information further represents said selected subfeatures for said selected features.

6. The system according to claim 5 wherein one or more of said features has multiple selectable subfeatures.

7. The system according to claim 6 wherein at least one of said one or more features having multiple selectable subfeatures enables selection of zero, one, or more subfeatures.

8. The:

system according to claim 5 wherein certain of the subfeatures when selected for the features of the product represent a conflict with said selected subfeatures for other features of the product, and said second computer system notifies the respondent when said selected subfeature represent said conflict, and resets the respondent selection of the subfeature causing the conflict to avoid the conflict.

9. The system according to claim 5 wherein each of the possible subfeatures for each of the features represent an attribute or level of the feature.

10. The system according to claim 5 wherein said market research software enables said second computer system to determine the total price value of the product in accordance with the price value of the selected subfeature for each of the features of the product as the respondent selects or changes the selection of the subfeatures for each of the features of the product.

11. The system according to claim 1 wherein said first computer system sends said survey having one or more questions to said second computer system to enable the respondent to provide answers to said one or more questions, and said answers to said one or more questions are sent by said second computer system to said first computer system over the network.

12. The system according to claim 1 wherein said first computer system is a server.

13. The system according to claim 1 wherein said network is a public network.

14. The system according to claim 1 wherein said network is the Internet.

15. The system according to claim 1 wherein said information represents market research information relating at least to the total price for a hypothetical configured product the respondent of said second computer systems is willing to pay in accordance with said features selected by the respondent.

16. The system according to claim 1 wherein said first computer system stores said information received from said second computer system.

17. The system according to claim 1 wherein said second computer system represent one of a plurality of said second computer system capable of connecting to said first computer system to enable different ones of said respondent to configure the product.

18. The system according to claim 1 wherein said market research software represents an executable program operating on said one second computer system separate from the operation of said first computer system to enable all of the features of the product to be selectable by the respondent.

19. A system for conducting product configuration research at computer systems over a network for a product having multiple features, said system comprising:

at least one first computer system connected to a network;

at least one second computer system capable of connecting to said first computer system through said network; and

said one second computer system operating in response to market research software comprising;

means for enabling a respondent at said second computer system to select features of a hypothetical product configuration which is not being offered for sale;

means for displaying at said second computer system a total price value of the product in accordance with price values of said selected features as the respondent selects or changes selection of features;

means for determining a time taken by the respondent to arrive at a final ones of the selected features of the product;

means for sending information having at least final ones of the selected features of the product and said determined time from said second computer system to said first computer system, wherein said means for determining and said means for displaying operates at said second computer system separate from the operation of said first computer system; and

means for sending a survey having questions to said second computer system one of before, after, or before and after said market research software is utilized by said respondent to select features of the product.

20. The system according to claim 19 wherein said information sent by said sending means further features of the product selected or changed by the respondent until the final ones of the selected features.

21. The system according to claim 19 wherein one or more of said features represents a plurality of subfeatures for selection by the user of said second computer system, said total price value of the product is in accordance with the price values of said selected subfeatures, and said information represents said selected subfeatures for said selected features.

22. The system according to claim 21 wherein certain of the subfeatures when selected for the features of the product represent a conflict with said selected subfeatures for other features of the product, and said market research software further comprises means for informing the respondent when said selected subfeature represent said conflict, and resetting the respondent selection of the subfeature causing the conflict to avoid the conflict.

23. The system according to claim 21 wherein each of the possible subfeatures for each of the features represent an attribute or level of the feature.

24. The system according to claim 19 wherein one or more of said features has multiple selectable subfeatures.

25. The system according to claim 24 wherein at least one of said one or more features having multiple selectable subfeatures enables selection of zero, one, or more subfeatures.

26. The system according to claim 21 wherein said market research software further comprises means for determining the total price value of the product in accordance with the price value of the selected subfeature for each of the features of the product as the respondent selects or changes the selection of the subfeatures for each of the features of the product.

27. The system according to claim 19 further comprising means for sending said market research software from said first computer system to said second computer system over said network.

28. The system according to claim 27 wherein said market research software sent by said first computer system represents an executable program downloaded and executed by said second computer system.

29. The system according to claim 19 further comprising means for sending said survey having one or more questions to said second computer system associated with said market research software to enable the respondent to provide answers to said one or more questions and send said answers to said first computer system over the network.

30. The system according to claim 19 wherein said information represents market research information relating at least to the total price for a hypothetical configured product the respondent of said second computer systems is willing to pay in accordance with said features selected by the respondent.

31. The system according to claim 19 wherein said first computer system stores said information received from said second computer system.

32. The system according to claim 19 wherein said second computer system represent one of a plurality of said second computer systems capable of connecting to said first computer system to enable different ones of said respondent to configure the product.

33. A system for conducting product configuration research at one or more computer systems over a network for a product having multiple features, said system comprising:

at least one computer system operating in response to market research software for enabling a respondent to select features of a hypothetical product configuration which is not being offered for sale, in which a total price value of the product is displayed in accordance with price values of said selected features as the respondent selects or changes selection of features, wherein said market research software represents an executable program operating at said one computer system separate from the operation of any other computer system for enabling selection of features of the product by the respondent, and said market research software further enables a timer to measure time taken for the respondent to arrive at the final ones of the selected features of the product; and

said computer system utilizes said market research software to send data representing at least final ones of the selected features of the product and said measured time to another computer system via a network, wherein said computer system is sent a survey having questions one of before, after, or before and after said market research software is utilized by said respondent to select features of the product.

34. The system according to claim 33 wherein said market research software records all of said features selected or changed by the respondent until the final ones of the selected features were selected, and said data further represents said recorded features.

35. A system for conducting product configuration research over a network for a product having multiple features, said system comprising:

a computer system which receives data from another computer system over a network representing at least selected features of a hypothetical product configuration configured by a respondent using market research software at another computer system which enabled the respondent to select features of the product and enabled display of a total price value of the product to the respondent in accordance with price values of said selected features as the respondent selected or changed selection of features, and said product configured was not offered for sale to the respondent using the market research software, wherein said data further represents a measured time value for the respondent to arrive at the final ones of the selected features of the product, and said market research software represents an executable program operating at another computer system separate from the operation of said computer system for enabling selection of features of the product by the respondent, and said computer system sends a survey having questions to another computer system one of before, after, or before and after said market research software is utilized by said respondent to select features of the product.

36. The:

system according to claim 35 wherein said data further represents the features selected or changed by the respondent until the final ones of the selected features were selected.