Managing emergency services on a per-telephone-number basis
First Claim
1. A computer readable storage medium containing computer executable instructions that, when executed, direct a computing device to perform a method for managing emergency services, the method comprising:
- creating an emergency services shell record associated with a station communications address that is deployed behind a call distributor, wherein the record indicates that the station communications address is managed under a source indication service for emergency calls originating from the station communications address; and
creating at least a further emergency services shell record that is associated with at least a further station communications address that is deployed behind the call distributor, wherein the further record indicates that the further station communications address is not managed under the source indication service for emergency calls originating from the further station communications address.
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Accused Products
Abstract
Computer readable storage media containing computer executable instructions for performing methods for managing emergency services on a per-communication-address basis in a call distributor are described herein. A plurality of different communications addresses may be deployed behind the call distributor. The media may include instructions for creating a record that is associated with a communications address deployed behind the call distributor and that indicates that the communications address is managed under a source indication service for any emergency calls that originate from the communications address. The media may also include instructions for creating a record that is associated with a communications address deployed behind the call distributor and that indicates that the communications address is not managed under the source indication service.
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Citations
20 Claims
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1. A computer readable storage medium containing computer executable instructions that, when executed, direct a computing device to perform a method for managing emergency services, the method comprising:
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creating an emergency services shell record associated with a station communications address that is deployed behind a call distributor, wherein the record indicates that the station communications address is managed under a source indication service for emergency calls originating from the station communications address; and creating at least a further emergency services shell record that is associated with at least a further station communications address that is deployed behind the call distributor, wherein the further record indicates that the further station communications address is not managed under the source indication service for emergency calls originating from the further station communications address. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A system for emergency management services, the system comprising:
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a call distributor behind which a plurality of communications addresses are deployed; a data store in communication with the call distributor and containing; a first record for a first one of the communications addresses, wherein the first record indicates that the first communications address is managed under a source indication service for emergency calls originating from the first communications address, and at least a second record for at least a second one of the communications addresses, wherein the second record indicates that the second communications address is not managed under the source indication service for emergency calls originating from the second communications address; and an emergency services database containing respective shell records for at least the first and second communications addresses, wherein the shell records contain minimum address information for the first and second communications addresses. - View Dependent Claims (15, 16)
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17. An emergency services database comprising:
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a first record corresponding to a first communications address that is deployed behind a call distributor and that is managed under a source indication service, wherein the first record indicates that the first communications address is managed under the source indication service for emergency calls originating from the first communications address; and at least a second record corresponding to a second communications address that is deployed behind the call distributor and that is not managed under the source indication service for emergency calls originating from the second communications address. - View Dependent Claims (18, 19, 20)
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Specification