Managing emergency services on a per-telephone-number basis

• US 7,894,579 B1
• Filed: 08/15/2006
• Issued: 02/22/2011
• Est. Priority Date: 01/12/2006
• Status: Expired due to Fees

• Current Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Chancellor, Sandra J, Darr, Anne-Marie
• Primary Examiner(s): Kuntz; Curtis
• Assistant Examiner(s): El-Zoobi; Maria
• Application Number:
  US11/464,629
• Time in Patent Office: 1,652 Days
• Field of Search: 379/45, 379/126, 37912701-12705
• US Class Current: 379/45
• CPC Class Codes: H04M 3/5116 for emergency applications
• CPC Class Codes: H04W 76/50 for emergency connections

Abstract

Computer readable storage media containing computer executable instructions for performing methods for managing emergency services on a per-communication-address basis in a call distributor are described herein. A plurality of different communications addresses may be deployed behind the call distributor. The media may include instructions for creating a record that is associated with a communications address deployed behind the call distributor and that indicates that the communications address is managed under a source indication service for any emergency calls that originate from the communications address. The media may also include instructions for creating a record that is associated with a communications address deployed behind the call distributor and that indicates that the communications address is not managed under the source indication service.

Claims

1. A computer readable storage medium containing computer executable instructions that, when executed, direct a computing device to perform a method for managing emergency services, the method comprising:

creating an emergency services shell record associated with a station communications address that is deployed behind a call distributor, wherein the record indicates that the station communications address is managed under a source indication service for emergency calls originating from the station communications address; and

creating at least a further emergency services shell record that is associated with at least a further station communications address that is deployed behind the call distributor, wherein the further record indicates that the further station communications address is not managed under the source indication service for emergency calls originating from the further station communications address.

2. The computer readable storage medium of claim 1, wherein the computer executable instructions include instructions for creating an emergency services shell record associated with a station communications address that is deployed behind a private branch exchange.

3. The computer readable storage medium of claim 1, wherein the computer executable instructions include instructions for creating an emergency services shell record associated with a station telephone number.

4. The computer readable storage medium of claim 1, further comprising computer executable instructions for creating a shell record containing address information for at least one of the station communications addresses.

5. The computer readable storage medium of claim 4, wherein the address information contained in the shell record enables processing of at least one emergency call that originates from the further station before a specific communications address has been associated with the station.

6. The computer readable storage medium of claim 4, further comprising computer executable instructions for storing the shell record in a data store.

7. The computer readable storage medium of claim 4, further comprising computer executable instructions for updating the shell record with information provided as part of an initial service order relating to the communications address.

8. The computer readable storage medium of claim 7, further comprising computer executable instructions for presenting the information from the shell record service order in response to an emergency call that originates from the further communications address.

9. The computer readable storage medium of claim 4, further comprising computer executable instructions for presenting the address information from the shell record in response to an emergency call originating from the communications address.

10. The computer readable storage medium of claim 1, wherein the computer executable instructions for creating a shell telephone record are performed in connection with provisioning a new station communications address.

11. The computer readable storage medium of claim 1, wherein the computer executable instructions for creating a telephone record are performed in connection with updating information for an existing communications address.

12. The computer readable storage medium of claim 1, further comprising computer executable instructions for enabling specification on a per-telephone-number basis whether the communications addresses are or are not managed under the source indication services.

13. The computer readable storage medium of claim 1, further comprising computer executable instructions for enabling billing on a per-communications-address basis for the source indication services.

14. A system for emergency management services, the system comprising:

a call distributor behind which a plurality of communications addresses are deployed;

a data store in communication with the call distributor and containing;

a first record for a first one of the communications addresses, wherein the first record indicates that the first communications address is managed under a source indication service for emergency calls originating from the first communications address, and

at least a second record for at least a second one of the communications addresses, wherein the second record indicates that the second communications address is not managed under the source indication service for emergency calls originating from the second communications address; and

an emergency services database containing respective shell records for at least the first and second communications addresses, wherein the shell records contain minimum address information for the first and second communications addresses.

15. The system of claim 14, wherein the call distributor is a private branch exchange (PBX), and wherein the communications addresses are telephone numbers.

16. The system of claim 14, wherein the emergency services database is for presenting the address information from the shell records in response to an emergency call originating from the at least one of the communications addresses.

17. An emergency services database comprising:

a first record corresponding to a first communications address that is deployed behind a call distributor and that is managed under a source indication service, wherein the first record indicates that the first communications address is managed under the source indication service for emergency calls originating from the first communications address; and

at least a second record corresponding to a second communications address that is deployed behind the call distributor and that is not managed under the source indication service for emergency calls originating from the second communications address.

18. The emergency services database of claim 17, wherein at least the first record is populated by the source indication service.

19. The emergency services database of claim 17, wherein at least the first record is populated from a shell record containing address information.

20. The emergency services database of claim 17, wherein the first record includes an emergency call routing information field.