Multiple routing options in a telecommunications service platform
First Claim
1. A method for supporting telecommunication services, the method comprising:
- designating a telephone number for a subscriber for placing calls to a platform, wherein the subscriber is a person;
assigning a plurality of passcodes to the subscriber; and
establishing a menu of service options for presentation to a caller upon receipt of a call to the platform using the designated telephone number, wherein the menu of service options is based on one of the passcodes supplied by the caller, and the caller is not the subscriber,wherein different ones of the passcodes correspond to different ones of the service options.
2 Assignments
0 Petitions
Accused Products
Abstract
A platform provides access to multiple telecommunications services via a single telephone number. These services may include call routing options. In a first call routing option, calls are routed to each phone number in a sequence of phone numbers until a live answer of the call is realized. In a second routing option, the routing of the call is based upon a schedule. Thus, a current time, current day of the week or current date may determine what phone number is called when an incoming call is routed. Routing may also be associated with personal identification numbers (PINs). In such an instance, a caller enters a PIN to identify the caller and the PIN is used to determine what routing profile to apply.
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Citations
24 Claims
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1. A method for supporting telecommunication services, the method comprising:
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designating a telephone number for a subscriber for placing calls to a platform, wherein the subscriber is a person; assigning a plurality of passcodes to the subscriber; and establishing a menu of service options for presentation to a caller upon receipt of a call to the platform using the designated telephone number, wherein the menu of service options is based on one of the passcodes supplied by the caller, and the caller is not the subscriber, wherein different ones of the passcodes correspond to different ones of the service options. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A computer-readable medium carrying one or more sequences of one or more instructions for supporting telecommunication services, the one or more sequences of one or more instructions including instructions which, when executed by one or more processors, cause the one or more processors to perform the steps of:
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designating a telephone number for a subscriber for placing calls to a platform, wherein the subscriber is a person; assigning a plurality of passcodes to the subscriber; and establishing a menu of service options for presentation to a caller upon receipt of a call to the platform using the designated telephone number, wherein the menu of service options is based on one of the passcodes supplied by the caller, and the caller is not the subscriber, wherein different ones of the passcodes correspond to different ones of the service options. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A system for supporting telecommunication services, the system comprising:
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an automated call distributor (ACD) configured to receive a call placed by a caller using a telephone number associated with a subscriber, wherein the subscriber is a person and the caller is not the subscriber, and a plurality of passcodes are assigned to the subscriber and correspond to a plurality of service options; and a response unit communicating with the ACD, the response unit being configured to present the caller with a menu of the service options based on a particular one of the passcodes provided by the caller, wherein different ones of the passcodes correspond to different ones of the service options. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24)
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Specification