Systems and methods for providing language interpretation
First Claim
1. A method of providing language interpretation comprising:
- providing a language interpretation number that services multiple languages, wherein the language interpretation number can be used to place a telephone call for language interpretation;
receiving a language interpretation telephone call at a language interpretation provider from a caller speaking a first language, wherein the caller places the language interpretation telephone call by dialing the language interpretation number;
identifying a business need of the caller;
determining a group of business entities that can each satisfy the business need of the caller;
selecting, from the group of business entities, a first business entity that is a subscriber for a subscription fee to the language interpretation provider for language interpretation for the first business entity over a second business entity that is not a subscriber for a subscription fee to the language interpretation provider for language interpretation for the second business entity;
identifying an interpreter that can interpret between the first language and a second language spoken by an agent of the first business entity; and
telephonically engaging the interpreter and the agent of the first business entity in the language interpretation telephone call, wherein the interpreter interprets a conversation between the caller and the agent of the first business entity.
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Accused Products
Abstract
A method and system of providing a language interpretation service is disclosed. A language interpretation number, such as an 811 number, can be provided. The language interpretation number can be used to place a telephone call to a language interpretation service for language assistance. A language interpretation telephone call is received at the language interpretation service provider from a caller speaking a first language. The caller places the language interpretation telephone call by dialing the language interpretation number. The caller has at least one business need. The first language is identified so as to provide the customer with an interpreter that can interpret between a first language and a second language. The interpreter can be associated with the language interpretation service provider. The interpreter can telephonically engage an agent representing a business entity that can service the at least one business need of the caller. The business entity is a subscriber of the language interpretation provider. The first agent speaks the second language and the interpreter interprets a conversation between the caller and the agent.
126 Citations
35 Claims
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1. A method of providing language interpretation comprising:
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providing a language interpretation number that services multiple languages, wherein the language interpretation number can be used to place a telephone call for language interpretation; receiving a language interpretation telephone call at a language interpretation provider from a caller speaking a first language, wherein the caller places the language interpretation telephone call by dialing the language interpretation number; identifying a business need of the caller; determining a group of business entities that can each satisfy the business need of the caller; selecting, from the group of business entities, a first business entity that is a subscriber for a subscription fee to the language interpretation provider for language interpretation for the first business entity over a second business entity that is not a subscriber for a subscription fee to the language interpretation provider for language interpretation for the second business entity; identifying an interpreter that can interpret between the first language and a second language spoken by an agent of the first business entity; and telephonically engaging the interpreter and the agent of the first business entity in the language interpretation telephone call, wherein the interpreter interprets a conversation between the caller and the agent of the first business entity. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A system for providing language interpretation, comprising:
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an incoming call telephonic module that receives an incoming telephone call from a caller speaking a first language, wherein a language interpretation number can be used to place the incoming telephone call to a language interpretation for language interpretation, the incoming call telephonic module being associated with a language interpretation provider, the caller being greeted in the first language by an interpreter associated with the language interpretation provider; and an outgoing call telephonic module that permits the interpreter to telephonically engage an agent representing a first business entity, wherein the first business entity is selected over a second business entity from a group of business entities, wherein the first business entity is a subscriber for a subscription fee to the language interpretation provider for language interpretation for the first business entity, wherein second business entity is not a subscriber for a subscription fee to the language interpretation provider for language interpretation for the second business entity, wherein the agent speaks a second language and the interpreter interprets a conversation between the caller and the agent. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28)
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29. A method of providing a language interpretation, comprising:
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providing a language interpretation number that services multiple languages, wherein the language interpretation number can be used to place a telephone call for language interpretation; receiving a language interpretation telephone call at a language interpretation provider from a caller speaking a first language, wherein the caller places the language interpretation telephone call by dialing the language interpretation number; identifying a business need of the caller; determining a group of business entities that can each satisfy the business need of the caller; selecting, from the group of business entities, a first business entity that is a subscriber for a subscription fee to the language interpretation provider for language interpretation for the first business entity over a second business entity that is not a subscriber for a subscription fee to the language interpretation provider for language interpretation for the second business entity; identifying an interpreter that can interpret between the first language and a second language spoken by an agent of the first business entity; and telephonically engaging the interpreter and the agent of the first business entity in the language interpretation telephone call, wherein the interpreter interprets a conversation between the caller and the agent of the first business entity. - View Dependent Claims (30, 31)
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32. A method of providing a language interpretation service, comprising:
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providing a three-digit language interpretation number that services multiple languages, wherein the three-digit language interpretation number can be used to place a telephone call for language interpretation; receiving a language interpretation telephone call at a language interpretation provider from a caller speaking a first language, wherein the caller places the language interpretation telephone call by dialing the three-digit language interpretation number; identifying a business need of the caller; determining a group of business entities that can each satisfy the business need of the caller; selecting, from the group of business entities, a first business entity that is a subscriber for a subscription fee to the language interpretation provider for language interpretation for the first business entity over a second business entity that is not a subscriber for a subscription fee to the language interpretation provider for language interpretation for the second business entity; identifying an interpreter that can interpret between the first language and a second language spoken by an agent of the first business entity; and telephonically engaging the interpreter and the agent of the first business entity in the language interpretation telephone call, wherein the interpreter interprets a conversation between the caller and the agent of the first business entity. - View Dependent Claims (33, 34, 35)
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Specification