System and method for administering a device via instant messaging

• US 7,895,314 B1
• Filed: 12/19/2003
• Issued: 02/22/2011
• Est. Priority Date: 12/19/2003
• Status: Expired due to Fees

• Current Assignee: Veritas Technologies, LLC (Whitehouse Group Ltd.)
• Original Assignee: Symantec Operating Corporation (Gen Digital Inc.)
• Inventors: Russell, Georgina
• Primary Examiner(s): Strange; Aaron
• Application Number:
  US10/741,456
• Time in Patent Office: 2,622 Days
• Field of Search: 709/219, 709/229, 709/231, 709/207, 709/223, 709/224, 719/231, 719/313, 719/329
• US Class Current: 709/224
• CPC Class Codes: H04L 41/026 using e-messaging for transporting management information, e.g. email, instant messaging or chat
• CPC Class Codes: H04L 41/042 comprising distributed management centres cooperatively managing the network
• CPC Class Codes: H04L 41/082 the condition being updates or upgrades of network functionality
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services

Abstract

Instant messages are sent to and from a device. For example, one embodiment of a method involves detecting an instant message on a port associated with a device and performing an action corresponding to an administrative command, where the instant message includes information indicative of the administrative command. Another embodiment of a method involves detecting a trigger condition during operation of a device and sending an instant message to an administrator, where the instant message includes information indicative of the trigger condition.

Claims

1. A method comprising:

sending an instant messaging message, from a device, in response to the device detecting a trigger condition, wherein

the instant messaging message includes a plurality of options;

selecting an administrator from a plurality of administrators, based upon presence information maintained by an instant messaging client, wherein the instant messaging message is sent to the selected administrator;

detecting a second instant messaging message from the administrator on a port associated with the device;

performing an action corresponding to an administrative command, wherein

the second instant messaging message comprises information indicative of the administrative command;

in response to the detecting the second instant messaging message, sending a message, from the device, to each of a plurality of devices, wherein

the message indicates the administrative command,

a cluster comprises the plurality of devices, and

the message is sent according to a cluster communication protocol.

2. The method of claim 1, wherein

the second instant messaging message is received subsequent to the sending the instant messaging message, and

the information comprised in the second instant messaging message indicates one of the plurality of options.

3. The method of claim 1, further comprising:

providing the second instant messaging message to at least one of a plurality of applications executing on the device if the second instant messaging message includes information specific to the at least one of the plurality of applications.

4. A system comprising:

a processor; and

a memory coupled to the processor and storing program instructions executable by the processor to;

send an instant messaging message, from a device, in response to the device detecting a trigger condition, wherein

the instant messaging message includes a plurality of options;

select an administrator from a plurality of administrators, based upon presence information maintained by an instant messaging client, wherein the instant messaging message is sent to the selected administrator;

detect a second instant messaging message from the administrator on a port associated with the device;

perform an action corresponding to an administrative command, wherein

the second instant messaging message comprises information indicative of the administrative command;

and

send a message from the device to each of a plurality of devices, in response to the detecting the second instant messaging message, wherein

the message indicates the administrative command,

a cluster comprises the plurality of devices, and

the message is sent according to a cluster communication protocol.

5. A computer readable storage medium comprising program instructions executable to:

send an instant messaging message, from a device, in response to the device detecting a trigger condition, wherein

the instant messaging message includes a plurality of options;

select an administrator from a plurality of administrators, based upon presence information maintained by an instant messaging client, wherein the instant messaging message is sent to the selected administrator;

detect a second instant messaging message from the administrator on a port associated with the device;

perform an action corresponding to an administrative command, wherein

the second instant messaging message comprises information indicative of the administrative command;

and

send a message from the device to each of a plurality of devices, in response to the detecting the second instant messaging message, wherein

the message indicates the administrative command,

a cluster comprises the plurality of devices, and

the message is sent according to a cluster communication protocol.

6. A system comprising:

means for sending an instant messaging message, from a device, in response to the device detecting a trigger condition, wherein

the instant messaging message includes a plurality of options;

means for selecting an administrator from a plurality of administrators, based upon presence information maintained by an instant messaging client, wherein the instant messaging message is sent to the selected administrator;

means for detecting a second instant messaging message from the administrator on a port associated with the device;

means for performing an action corresponding to an administrative command, wherein the second instant messaging message comprises information indicative of the administrative command;

and

means for sending a message, from the device, to each of a plurality of devices, in response to the detecting the second instant messaging message, wherein

the message indicates the administrative command,

a cluster comprises the plurality of devices, and

the message is sent according to a cluster communication protocol.