Obtaining reliable information about a seller's practices

• US 7,899,759 B1
• Filed: 05/16/2006
• Issued: 03/01/2011
• Est. Priority Date: 01/05/2004
• Status: Active Grant

• Current Assignee: Richard A. Heggem
• Original Assignee: Richard A. Heggem
• Inventors: Heggem, Richard A.
• Primary Examiner(s): Rosen; Nicholas D
• Application Number:
  US11/435,444
• Time in Patent Office: 1,750 Days
• Field of Search: 705/26, 705/500, 707/3, 707/5, 707/6
• US Class Current: 705/500
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0609 Buyer or seller confidence or verification
• CPC Class Codes: G06Q 99/00 Subject matter not provided for in other groups of this subclass

Abstract

A system for obtaining reliable information about sellers is disclosed. According to an example technique described herein, input that indicates identifying information is received from a user. The identifying information might comprise a company name, a telephone number, a uniform resource locator (URL), a product name, and/or a service name, for example. Stored “reputation” data, which is associated with particular selling entity accounts that are associated with the identifying information, is sent toward the user. The “reputation” data includes ratings that were previously submitted by other users who are not associated with the particular selling entity accounts. The ratings may originate from buying entities that previously did business with the selling entities that are associated with the particular selling entity accounts, for example. Additionally, the data sent toward the user may be customized (e.g., filtered, ranked, and/or sorted) based on criteria that the user specified.

Claims

1. A machine-implemented method for obtaining information about a seller, the method comprising machine-implemented steps of:

receiving, from a user, over a computer network, input that indicates identifying information;

determining, based on data stored on a machine-readable medium, whether there exist any selling entity accounts that are associated with the identifying information; and

in response to a determination that at least one selling entity account is associated with the identifying information, sending, toward the user, over a computer network, stored data associated with one or more particular selling entity accounts that are associated with the identifying information;

wherein the stored data associated with the one or more particular selling entity accounts comprises one or more ratings for the one or more particular selling entity accounts;

wherein the one or more ratings were submitted by one or more people other than (a) the user and (b) selling entities associated with the one or more particular selling entity accounts; and

wherein the identifying information comprises at least one of a company name, a telephone number, a uniform resource locator (URL), a product name, and a service name.

2. The method of claim 1, further comprising:

in response to a determination that no selling entity accounts are associated with the identifying information, sending, toward the user, over a computer network, stored data associated with one or more other selling entity accounts that are associated with an industry category with which a company identified in the identifying information is associated.

3. The method of claim 1, further comprising:

for each selling entity account in the one or more particular selling entity accounts, determining a separate filter score that is based on an extent to which attributes associated with that selling entity account satisfy filter criteria that the user specified; and

ranking the one or more particular selling entity accounts based on filter scores determined for the one or more particular selling entity accounts.

4. The method of claim 1, further comprising:

determining whether the user is associated with a buying entity account; and

in response to determining that the user is not associated with a buying entity account, sending, toward the user, over a computer network, an invitation that invites the user to establish a buying entity account;

wherein the invitation tells the user that the user can obtain a customized version of the stored data that is associated with one or more particular selling entity accounts if the user establishes a buying entity account.

5. The method of claim 1, further comprising:

receiving, from the user, over a computer network, a question; and

in response to receiving the question, sending, over a computer network, to a particular selling entity that is associated with at least one of the one or more particular selling entity accounts, a message that indicates the question;

wherein the message does not identify the user.

6. The method of claim 1, further comprising:

determining whether any selling entity account is associated with a particular company that is associated with the user; and

in response to a determination that there are no selling entity accounts that are associated with the particular company, sending, toward the user, over a computer network, an invitation that invites the user to establish a selling entity account;

wherein the invitation tells the user that others who search for the particular company will not be able to obtain information about the particular company unless a selling entity account associated with particular company is established.

7. The method of claim 1, further comprising:

receiving, from the user, over a computer network, a question; and

in response to receiving the question, sending, over a computer network, to a person who is associated with a company with which no selling entity account is associated, a message that indicates the question;

wherein the message invites at least the person to establish a selling entity account.

8. The method of claim 1, further comprising:

in response to a determination that no selling entity accounts are associated with the identifying information, sending, toward the user, over a computer network, a request for contact data for a company that is associated with the identifying information;

receiving the contact data from the user over a computer network; and

in response to receiving the contact data, sending a message to an e-mail address that is related to the contact data;

wherein the message comprises a question from the user; and

wherein the message invites a person to establish a selling entity account.

9. The method of claim 8, further comprising:

storing data that indicates a date on which the message was sent;

updating a stored counter that indicates a number of times that messages comprising invitations to establish a selling entity account have been sent to e-mail addresses that are associated with the company; and

updating a web page that identifies the company, the date, and the number.

10. The method of claim 8, further comprising:

in response to sending the message, sending, to one or more buying entities that previously caused messages to be sent to an e-mail address that is associated with the company, an alert that indicates that another message has been sent to an e-mail address that is associated with the company.

11. The method of claim 1, further comprising:

if no selling entity accounts were previously associated with the identifying information, determining whether a selling entity account that is associated the identifying information has been established; and

in response to a determination that a selling entity account that is associated with the identifying information has been established, sending, to one or more buying entities that previously caused messages to be sent to an e-mail address that is associated with the identifying information, an alert that indicates that a selling entity account that is associated with the identifying information has been established.

12. The method of claim 1, further comprising:

determining whether a particular selling entity account is associated with a rating that is at least as high as a target rating specified by the user; and

in response to a determination that the particular selling entity account is associated with a rating that is at least as high as the target rating, sending an alert to the user over a computer network.

13. The method of claim 1, further comprising:

determining a filter score based at least in part on an extent to which attributes associated with a particular selling entity account satisfy filter criteria specified by the user.

determining whether the filter score is at least as high as a target filter score specified by the user; and

in response to a determination that the filter score is at least as high as the target filter score, sending an alert to the user over a computer network.

14. A non-transitory machine-readable medium for promoting business relationships, the non-transitory machine-readable medium carrying one or more sequences of instructions which, when executed by one or more processors, cause the one or more processors to perform steps comprising:

receiving, from a user, over a computer network, input that indicates identifying information;

determining, based on data stored on a machine-readable medium, whether there exist any selling entity accounts that are associated with the identifying information; and

in response to a determination that at least one selling entity account is associated with the identifying information, sending, toward the user, over a computer network, stored data associated with one or more particular selling entity accounts that are associated with the identifying information;

wherein the stored data associated with the one or more particular selling entity accounts comprises one or more ratings for the one or more particular selling entity accounts;

wherein the one or more ratings were submitted by one or more people other than (a) the user and (b) selling entities associated with the one or more particular selling entity accounts; and

wherein the identifying information comprises at least one of a company name, a telephone number, a uniform resource locator (URL), a product name, and a service name.

15. The machine-readable medium of claim 14, wherein the one or more sequences of instructions, when executed by the one or more processors, further cause the one or more processors to perform steps comprising:

in response to a determination that no selling entity accounts are associated with the identifying information, sending, toward the user, over a computer network, stored data associated with one or more other selling entity accounts that are associated with an industry category with which a company identified in the identifying information is associated.

16. The machine-readable medium of claim 14, wherein the one or more sequences of instructions, when executed by the one or more processors, further cause the one or more processors to perform steps comprising:

for each selling entity account in the one or more particular selling entity accounts, determining a separate filter score that is based on an extent to which attributes associated with that selling entity account satisfy filter criteria that the user specified; and

ranking the one or more particular selling entity accounts based on filter scores determined for the one or more particular selling entity accounts.

17. The machine-readable medium of claim 14, wherein the one or more sequences of instructions, when executed by the one or more processors, further cause the one or more processors to perform steps comprising:

determining whether the user is associated with a buying entity account; and

in response to determining that the user is not associated with a buying entity account, sending, toward the user, over a computer network, an invitation that invites the user to establish a buying entity account;

wherein the invitation tells the user that the user can obtain a customized version of the stored data that is associated with one or more particular selling entity accounts if the user establishes a buying entity account.

18. The machine-readable medium of claim 14, wherein the one or more sequences of instructions, when executed by the one or more processors, further cause the one or more processors to perform steps comprising:

receiving, from the user, over a computer network, a question; and

in response to receiving the question, sending, over a computer network, to a particular selling entity that is associated with at least one of the one or more particular selling entity accounts, a message that indicates the question;

wherein the message does not identify the user.

19. The machine-readable medium of claim 14, wherein the one or more sequences of instructions, when executed by the one or more processors, further cause the one or more processors to perform steps comprising:

determining whether any selling entity account is associated with a particular company that is associated with the user; and

in response to a determination that there are no selling entity accounts that are associated with the particular company, sending, toward the user, over a computer network, an invitation that invites the user to establish a selling entity account;

wherein the invitation tells the user that others who search for the particular company will not be able to obtain information about the particular company unless a selling entity account associated with particular company is established.

20. The machine-readable medium of claim 14, wherein the one or more sequences of instructions, when executed by the one or more processors, further cause the one or more processors to perform steps comprising:

receiving, from the user, over a computer network, a question; and

in response to receiving the question, sending, over a computer network, to a person who is associated with a company with which no selling entity account is associated, a message that indicates the question;

wherein the message invites at least the person to establish a selling entity account.

21. The machine-readable medium of claim 14, wherein the one or more sequences of instructions, when executed by the one or more processors, further cause the one or more processors to perform steps comprising:

in response to a determination that no selling entity accounts are associated with the identifying information, sending, toward the user, over a computer network, a request for contact data for a company that is associated with the identifying information;

receiving the contact data from the user over a computer network; and

in response to receiving the contact data, sending a message to an e-mail address that is related to the contact data;

wherein the message comprises a question from the user; and

wherein the message invites a person to establish a selling entity account.

22. The machine-readable medium of claim 21, wherein the one or more sequences of instructions, when executed by the one or more processors, further cause the one or more processors to perform steps comprising:

storing data that indicates a date on which the message was sent;

updating a stored counter that indicates a number of times that messages comprising invitations to establish a selling entity account have been sent to e-mail addresses that are associated with the company; and

updating a web page that identifies the company, the date, and the number.

23. The machine-readable medium of claim 21, wherein the one or more sequences of instructions, when executed by the one or more processors, further cause the one or more processors to perform steps comprising:

in response to sending the message, sending, to one or more buying entities that previously caused messages to be sent to an e-mail address that is associated with the company, an alert that indicates that another message has been sent to an e-mail address that is associated with the company.

24. The machine-readable medium of claim 14, wherein the one or more sequences of instructions, when executed by the one or more processors, further cause the one or more processors to perform steps comprising:

if no selling entity accounts were previously associated with the identifying information, determining whether a selling entity account that is associated the identifying information has been established; and

in response to a determination that a selling entity account that is associated with the identifying information has been established, sending, to one or more buying entities that previously caused messages to be sent to an e-mail address that is associated with the identifying information, an alert that indicates that a selling entity account that is associated with the identifying information has been established.

25. The machine-readable medium of claim 14, wherein the one or more sequences of instructions, when executed by the one or more processors, further cause the one or more processors to perform steps comprising:

determining whether a particular selling entity account is associated with a rating that is at least as high as a target rating specified by the user; and

in response to a determination that the particular selling entity account is associated with a rating that is at least as high as the target rating, sending an alert to the user over a computer network.

26. The machine-readable medium of claim 14, wherein the one or more sequences of instructions, when executed by the one or more processors, further cause the one or more processors to perform steps comprising:

determining a filter score based at least in part on an extent to which attributes associated with a particular selling entity account satisfy filter criteria specified by the user.

determining whether the filter score is at least as high as a target filter score specified by the user; and

in response to a determination that the filter score is at least as high as the target filter score, sending an alert to the user over a computer network.