Systems and methods for providing recording as a network service
DCFirst Claim
Patent Images
1. A method for providing recording of communications comprising:
- providing recording as a service on a network such that;
the network determines whether Internet Protocol (IP) packets, which are being communicated by the network, are associated with a communication that is to be recorded, the communication comprising one of audio, email, chat or screen displays;
instructions indicating that identification information corresponding to the IP packets associated with the communication are to be directed to a plurality of network attached long term storage devices;
the network directs identification information corresponding to the IP packets associated with the communication to the network attached long term storage devices so that a recorded communication can be replayed; and
providing a switching device with instructions regarding communications such that identification information corresponding to the IP packets and satisfying criteria associated with the instructions is directed to the plurality of network attached long term storage devices,wherein determining whether the IP packets are associated with a communication that is to be recorded is accomplished by the switching device of a network, the switching device being a network infrastructure component configured for directing the IP packets, and wherein the plurality of network attached storage devices communicate with a recording controller to exchange information regarding recording activity.
7 Assignments
Litigations
0 Petitions
Accused Products
Abstract
Systems and methods for providing recording of communications are provided. A representative method incorporates: providing recording as a service on a network such that: the network determines whether Internet Protocol (IP) packets, which are being communicated by the network, are associated with a communication that is to be recorded and the network directs information corresponding to the IP packets associated with the communication to a long term storage device.
-
Citations
25 Claims
-
1. A method for providing recording of communications comprising:
-
providing recording as a service on a network such that; the network determines whether Internet Protocol (IP) packets, which are being communicated by the network, are associated with a communication that is to be recorded, the communication comprising one of audio, email, chat or screen displays; instructions indicating that identification information corresponding to the IP packets associated with the communication are to be directed to a plurality of network attached long term storage devices; the network directs identification information corresponding to the IP packets associated with the communication to the network attached long term storage devices so that a recorded communication can be replayed; and providing a switching device with instructions regarding communications such that identification information corresponding to the IP packets and satisfying criteria associated with the instructions is directed to the plurality of network attached long term storage devices, wherein determining whether the IP packets are associated with a communication that is to be recorded is accomplished by the switching device of a network, the switching device being a network infrastructure component configured for directing the IP packets, and wherein the plurality of network attached storage devices communicate with a recording controller to exchange information regarding recording activity. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
-
-
21. A system for providing recording as a network service comprising:
-
a switching device operative to; communicate Internet Protocol (IP) packets of a network with which the switching device is associated; receive instructions regarding communications via the network such that IP packets satisfying criteria associated with the instructions are directed to a plurality of network attached long term storage devices, the communications comprising one of audio, email, chat or screen displays, and the instructions being derived in accordance with one of a source of the communication, a duration of the communication or metadata associated with the communication; determine which of the IP packets communicated by the switching device are associated with a communication that is to be recorded; and direct identification information corresponding to the IP packets associated with the communication to the network attached long term storage devices so that recorded communications can be replayed, wherein the switching device is a network infrastructure component configured for directing IP packets, and wherein the plurality of network attached storage devices communicate with a recording controller to exchange information regarding recording activity. - View Dependent Claims (22, 23, 24, 25)
-
Specification