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Method and system for interjecting comments to improve information presentation in spoken user interfaces

  • US 7,903,792 B2
  • Filed: 07/08/2009
  • Issued: 03/08/2011
  • Est. Priority Date: 07/18/2001
  • Status: Expired due to Term
First Claim
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1. A method of providing an audio menu to a user of an IVR, the method comprising the steps of:

  • determining whether a secondary prompt is required to be played to the user of the IVR;

    upon a determination that the secondary prompt is required to be played, determining whether the audio menu is a speech-foreground menu;

    upon a determination that the menu is a speech-foreground menu, playing the secondary prompt in a second mode, the secondary prompt being in a grammatical form corresponding to the grammatical form of the audio menu, wherein the grammatical form comprises at least one of a declarative form, an imperative form, and an other form, and wherein the secondary prompt is played in a speech-foreground mode; and

    upon a determination that the audio menu is not a speech-foreground menu, playing the secondary prompt in a second mode, wherein the secondary prompt is played in a DTMF-foreground mode.

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