Computer-implemented systems and methods for warranty analysis
First Claim
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1. A computer-implemented method for analyzing claims related to a warranty associated with a product, comprising:
- receiving, using one or more data processors, historical claims data for a population of the product identifying historic warranty claims for the product and corresponding products data, wherein each claim identifies a particular unit of the product, and wherein the products data includes a total number of units in the population;
performing, using the one or more data processors, statistical analysis of the historical claims data and the products data to calculate a forecasted claims activity level for the population, wherein performing the statistical analysis includes;
assigning each unit of the product to a time-in-service group, wherein a time-in-service group contains units of the product that have been in customer control for a pre-specified period of time,calculating a group claim rate for each time-in-service group,summing the group claim rates for a plurality of time-in-service groups to calculate a projected total claim rate, wherein each time-in-service group in the plurality has one or more assigned units, andcalculating the forecasted claims activity level using the projected total claim rate multiplied by the total number of units in the population;
receiving, using the one or more data processors, new claims data identifying new warranty claims for units of the product in the population, wherein the new claims data is used to calculate a new claims activity level for the population, wherein the new claims activity level is a cumulative total of the historic warranty claims and the new warranty claims; and
comparing, using the one or more data processors, the forecasted claims activity level with the new claims activity level to detect and store one or more claim issues, wherein a claim issue is detected when the new claims activity level exceeds a threshold associated with the forecasted claim activity level.
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Abstract
Computer-implemented systems and methods for providing warranty analysis. A system and method can be configured to receive claims data and products data and to perform statistical analysis of the received claims data and products data. The statistical analysis includes performing a statistical comparison of current claims activity levels in the received claims data with expected claims activity levels. One or more claim issues are detected based upon the statistical analysis. The detected one or more claim issues are provided to a user.
78 Citations
22 Claims
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1. A computer-implemented method for analyzing claims related to a warranty associated with a product, comprising:
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receiving, using one or more data processors, historical claims data for a population of the product identifying historic warranty claims for the product and corresponding products data, wherein each claim identifies a particular unit of the product, and wherein the products data includes a total number of units in the population; performing, using the one or more data processors, statistical analysis of the historical claims data and the products data to calculate a forecasted claims activity level for the population, wherein performing the statistical analysis includes; assigning each unit of the product to a time-in-service group, wherein a time-in-service group contains units of the product that have been in customer control for a pre-specified period of time, calculating a group claim rate for each time-in-service group, summing the group claim rates for a plurality of time-in-service groups to calculate a projected total claim rate, wherein each time-in-service group in the plurality has one or more assigned units, and calculating the forecasted claims activity level using the projected total claim rate multiplied by the total number of units in the population; receiving, using the one or more data processors, new claims data identifying new warranty claims for units of the product in the population, wherein the new claims data is used to calculate a new claims activity level for the population, wherein the new claims activity level is a cumulative total of the historic warranty claims and the new warranty claims; and comparing, using the one or more data processors, the forecasted claims activity level with the new claims activity level to detect and store one or more claim issues, wherein a claim issue is detected when the new claims activity level exceeds a threshold associated with the forecasted claim activity level. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 18, 19, 20, 21, 22)
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16. A computer-implemented system for analyzing claims related to a warranty associated with a product, comprising:
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one or more processors; a computer-readable storage medium containing instructions configured to cause the one or more processors to perform operations, including; receiving historical claims data for a population of the product identifying historic warranty claims for the product and corresponding products data, wherein each claim identifies a particular unit of the product, and wherein the products data includes a total number of units in the population; performing statistical analysis of the historical claims data and the products data to calculate a forecasted claims activity level for the population, wherein performing the statistical analysis includes; assigning each unit of the product to a time-in-service group, wherein a time-in-service group contains units of the product that have been in customer control for a pre-specified period of time, calculating a group claim rate for each time-in-service group, summing the group claim rates for a plurality of time-in-service groups to calculate a projected total claim rate, wherein each time-in-service group in the plurality has one or more assigned units, and calculating the forecasted claims activity level using the projected total claim rate multiplied by the total number of units in the population; receiving new claims data identifying new warranty claims for units of the product in the population, wherein the new claims data is used to calculate a new claims activity level for the population, wherein the new claims activity level is a cumulative total of the historic warranty claims and the new warranty claims; and comparing the forecasted claims activity level with the new claims activity level to detect and store one or more claim issues, wherein a claim issue is detected when the new claims activity level exceeds a threshold associated with the forecasted claim activity level.
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17. A computer-program product, tangibly embodied in a machine-readable storage medium, including instructions configured to cause a data processing apparatus to:
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receiving historical claims data for a population of the product identifying historic warranty claims for the product and corresponding products data, wherein each claim identifies a particular unit of the product, and wherein the products data includes a total number of units in the population; performing statistical analysis of the historical claims data and the products data to calculate a forecasted claims activity level for the population, wherein performing the statistical analysis includes; assigning each unit of the product to a time-in-service group, wherein a time-in-service group contains units of the product that have been in customer control for a pre-specified period of time, calculating a group claim rate for each time-in-service group, summing the group claim rates for a plurality of time-in-service groups to calculate a projected total claim rate, wherein each time-in-service group in the plurality has one or more assigned units, and calculating the forecasted claims activity level using the projected total claim rate multiplied by the total number of units in the population; receiving new claims data identifying new warranty claims for units of the product in the population, wherein the new claims data is used to calculate a new claims activity level for the population, wherein the new claims activity level is a cumulative total of the historic warranty claims and the new warranty claims; and comparing the forecasted claims activity level with the new claims activity level to detect and store one or more claim issues, wherein a claim issue is detected when the new claims activity level exceeds a threshold associated with the forecasted claim activity level.
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Specification