Automated shopping system and method for the selection of human entities including iterative scoring

• US 7,904,328 B2
• Filed: 02/15/2007
• Issued: 03/08/2011
• Est. Priority Date: 10/10/2000
• Status: Active Grant

• Current Assignee: Intragroup Inc.
• Original Assignee: Intragroup Inc.
• Inventors: SCIUK, DAVID
• Primary Examiner(s): Jeanty, Romain
• Assistant Examiner(s): MANSFIELD, THOMAS L
• Application Number:
  US11/675,552
• Publication Number:
  US 20070214032A1
• Time in Patent Office: 1,482 Days
• Field of Search: 705/10, 705/26
• US Class Current: 705/7.31
• CPC Class Codes: G06Q 10/1053 Employment or hiring
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/0202 Market predictions or forecasting for commercial activities
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls
• CPC Class Codes: G06Q 30/0204 Market segmentation
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing
• CPC Class Codes: G06Q 30/0643 Graphical representation of items or shoppers
• CPC Class Codes: Y10S 707/99935 Query augmenting and refining, e.g. inexact access

Abstract

An automated shopping system and method in which a user places an order for at least one provider, a degree of matching between each order-provider pairing is computed as a score by an iterative scoring system, scoring correction takes place when the score is determined to be incomplete, and the score, and optionally a ranking of providers is reported to the user. The iterative scoring system includes a scoring correction system that determines whether a score is based on complete information or whether additional information and determination of a revised score is required. Additional information from outside the system may be requested including requesting information determined to be incomplete from the user or the provider and/or requesting verification of provider information from a third party, and the score may be updated to obtain a revised score based on the additional information received.

Claims

1. An automated shopping system in which a user places an order for at least one provider, a degree of matching between each order-provider pairing is computed, and a score reported to at least the user and optionally to the at least one provider, the automated shopping system comprising:

at least one processor to receive and process information including at least one of (a) user information from at least one user including (i) information that specifies provider criteria including identification of provider information to be verified and (ii) order information that specifies order criteria for that particular order, (b) provider information from at least one provider, and (c) third party information;

at least one data storage device that communicates with the at least one processor, that includes at least one database, and that receives and stores the information in the at least one database;

a knowledge base stored in a data storage device and containing information on which to base requests for information by the system;

a virtual provider created within the at least one processor by pairing provider information of a particular provider with order information of a particular order to create an informational pair and stored within the at least one database;

an iterative scoring system within the at least one processor that compares the provider information of a particular provider and the order information of a particular order within each respective informational pair, determines a score reflecting a degree of matching for each respective informational pair, communicates with the at least one processor and saves the score for each respective informational pair in the at least one database, the iterative scoring system including a scoring correction system within the at least one processor, that determines whether a score is based on complete information or whether additional information and determination of a revised score is required, the scoring correction system including;

(d) inspecting the order and provider information to determine (1) completeness of the order and provider information and (2) presence of provider information identified in the order as requiring verification, and, if no further information is required by the system, indicating that the score is complete or, if further information is determined appropriate for said (1) or (2), proceeding to (e) and (f) as follows;

(e) communicating with the knowledge base to obtain requests for additional information from outside the system including (3) requesting information determined to be incomplete from at least one of the user and the provider and (4) requesting verification of provider information from a third party, and

(f) updating the score in the iterative scoring system to obtain a revised score based on the additional information received and saving the revised score for each respective informational pair in the at least one database.

2. The automated shopping system of claim 1, wherein the score is computed from a predetermined formula which includes at least one of user-specified criteria, user-specified weighting factors, and user-specified relative importance of respective criteria.

3. The automated shopping system of claim 1, wherein the iterative scoring system determines scores based at least in part on a keyword occurrence value computed from number of occurrences of keywords in information provided and optionally degree of clustering of keywords in information provided, and wherein the keywords are provided by at least one of the user and the automated shopping system.

4. The automated shopping system of claim 3, wherein the keyword occurrence value computed from number of occurrences of keywords in information provided and optionally the degree of clustering of keywords in information provided is obtained from text or verbal input and is at least one of information provided by at least one of the user, the at least one provider, and third parties.

5. The automated shopping system of claim 1, wherein updating the score in the iterative scoring system includes generating at least one correction factor and multiplying the score by the at least one correction factor.

6. The automated shopping system of claim 1, wherein the system further comprises a management system within the at least one processor that tracks each virtual provider through multiple steps, and sequences the multiple steps by specifying contents of each step of the multiple steps.

7. The automated shopping system of claim 6, further comprising a timer that allocates a predetermined time to complete at least one step of the multiple steps.

8. The automated shopping system of claim 7, wherein the system sends an alarm indicating that a predetermined time period has lapsed without requisite action.

9. The automated shopping system of claim 8, wherein the alarm is sent to at least one individual recipient selected from the group consisting of the user, the provider, a third party, and an operator of the system, the alarm is classified as either a warning alarm or an urgent alarm, and the alarm is sent to the at least one individual recipient based on whether the respective at least one individual recipient has access to warning alarms or to urgent alarms.

10. The automated shopping system of claim 6, wherein the contents of each step of the multiple steps at least includes instructions to at least one of (a) the user regarding the input of additional user information, (b) the provider regarding the input of additional provider information, and (c) third parties regarding the input of information, and wherein the management system determines default content for each step of the multiple steps.

11. The automated shopping system of claim 10, wherein the default content is determined by one of the user, the automated shopping system, and an operator of the system.

12. The automated shopping system of claim 5, wherein the at least one correction factor is derived from at least one of interviewing the provider, objective testing of the provider, reference checking of the provider'"'"'s information, and third party verification of the provider information.

13. The automated shopping system of claim 5, further comprising a device for requesting information which is one of (a) an avatar which is an animated image generated automatically by the system or (b) a simulated interviewer, and further comprising a device for accepting input of the information requested in digital form or as verbal input converted into digital form.

14. The automated shopping system of claim 1, further comprising a device for requesting information which is one of (a) an avatar which is an animated image generated automatically by the system or (b) a simulated interviewer, and further comprising a device for accepting input of the information requested in digital form or as verbal input converted into digital form.

15. The automated shopping system of claim 1, further comprising a device for accepting input of information in digital form or as verbal input converted into digital form.

16. The automated shopping system of claim 1, further comprising a reporting system within the at least one processor that at least one of (a) sends status messages to the user regarding the status of a particular order in the system, and (b) sends status messages to providers regarding the status of the virtual providers relating to respective providers in the system.

17. The automated shopping system of claim 1, further comprising a billing system within the at least one processor that bills at least one of the user and the at least one provider.

18. The automated shopping system of claim 1, further comprising a ranking system within the at least one processor that ranks the scores of at least one provider to the order and to other providers, and reports the ranking to at least the user and optionally to one or more of the at least one provider.

19. The automated shopping system of claim 1, wherein the user is a human shopper and the at least one provider is a supplier of one of companionship, goods, or services.

20. The automated shopping system of claim 1, wherein the knowledge base contains facts and rules for problem solving, wherein the automated shopping system further comprises a knowledge base system within the at least one processor that updates the facts and rules contained in the knowledge base automatically to provide updates so that the knowledge base is an adaptive knowledge base, and wherein the updates may be used as a basis for requesting additional information.

21. The automated shopping system of claim 1, wherein, prior to creating the virtual provider, representations of attributes of the user, the at least one order, and the at least one provider are constructed, which representations of attributes share at least one of symbolism and vocabulary.

22. The automated shopping system of claim 1, wherein the automated shopping system is one of (a) a symmetrical system in which the user and the at least one provider use substantially similar selection characteristics and methods or (b) a non-symmetrical system in which the user and the at least one provider use substantially different selection characteristics and methods.

23. An automated shopping method in which a user places an order for at least one provider, a degree of matching between each order-provider pairing is computed, and a score reported to at least the user and optionally to the at least one provider, the automated shopping method comprising:

providing (A) at least one processor to receive and process information including (1) user information from at least one user including (a) information that specifies provider criteria including identification of provider information to be verified and (b) order information that specifies order criteria for a particular order, (2) provider information from at least one provider, and (3) third party information;

(B) at least one data storage device that communicates with the at least one processor and receives and stores the information in the at least one database; and

(C) a knowledge base stored in a data storage device and containing information on which to base requests for information by the system;

receiving information from the user, including information that specifies provider criteria and order information that specifies order criteria for that particular order, and from the at least one provider;

creating a virtual provider within the at least one processor by pairing provider information of a particular provider with order information of a said particular order to create an informational pair, and storing the informational pair within the at least one database;

determining a score that reflects a degree of matching for each respective informational pair using an iterative scoring system within the at least one processor that compares the provider information of a particular provider and the order information of a particular order within each respective informational pair, and communicates with the at least one processor and saves the score for each respective informational pair in the at least one database; and

determining whether a score is based on complete information or whether additional information and determination of a revised score is required using a scoring correction system that is included within the iterative scoring system within the at least one processor, the scoring correction system including;

(D) inspecting the order and provider information to determine (3) completeness of the order and provider information and (4) presence of provider information identified in the order as requiring verification, and, if no further information is required by the system, indicating that the score is complete or, if further information is determined appropriate for said (3) or (4), proceeding to (E) and (F) as follows;

(E) communicating with the knowledge base to obtain requests for additional information from outside the system including (5) requesting information determined to be incomplete from at least one of the user and the provider and (6) requesting verification of provider information from a third party, and

(F) updating the score in the iterative scoring system to obtain a revised score based on the additional information received and saving the revised score in the at least one database.