Method for solving application failures using social collaboration
First Claim
1. A computer-implemented method for solving an application failure using social collaboration, the computer-implemented method comprising:
- receiving a search request from a requester to search a central repository of knowledge, wherein the search request comprises a user identity and an application failure problem to be solved, and wherein the central repository of knowledge comprises data regarding at least one previous attempt to solve an application failure problem compiled from registered users of the central repository of knowledge;
determining whether the application failure problem to be solved exists in the central repository;
responsive to a determination that the application failure problem to be solved exists in the central repository, collecting search results for at least one previous attempt to solve the application failure problem, wherein the search results comprise a universal resource locator;
grouping the search results into a plurality of groups of search results corresponding to social groupings defined by the requester, to form grouped search results; and
displaying the grouped search results to the requester.
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Accused Products
Abstract
A computer-implemented method, system and computer usable program code for solving an application failure using social collaboration are provided. A search request to search a central repository of knowledge is received. The search request comprises a user identity and an application failure problem to be solved. The central repository of knowledge comprises data regarding attempts to solve an application failure problem compiled from registered users of the central repository of knowledge. A determination is made as to whether the application failure problem to be solved exists in the central repository. If the application failure problem to be solved exists within the central repository, search results for previous attempts at solving the application failure problem are collected. The search results are ranked based on a frequency of access and feedback from users and are grouped according to social groupings defined by the requester. The results are displayed to a requester.
10 Citations
20 Claims
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1. A computer-implemented method for solving an application failure using social collaboration, the computer-implemented method comprising:
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receiving a search request from a requester to search a central repository of knowledge, wherein the search request comprises a user identity and an application failure problem to be solved, and wherein the central repository of knowledge comprises data regarding at least one previous attempt to solve an application failure problem compiled from registered users of the central repository of knowledge; determining whether the application failure problem to be solved exists in the central repository; responsive to a determination that the application failure problem to be solved exists in the central repository, collecting search results for at least one previous attempt to solve the application failure problem, wherein the search results comprise a universal resource locator; grouping the search results into a plurality of groups of search results corresponding to social groupings defined by the requester, to form grouped search results; and displaying the grouped search results to the requester. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A computer program product comprising:
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a computer recordable medium having computer usable program code for solving an application failure using social collaboration, the computer program product comprising; computer usable program code for receiving a search request from a requestor to search a central repository of knowledge, wherein the search request comprises a user identity and an application failure problem to be solved, and wherein the central repository of knowledge comprises data regarding at least one previous attempt to solve an application failure problem compiled from registered users of the central repository of knowledge; computer usable program code for determining whether the application failure problem to be solved exists in the central repository; computer usable program code, responsive to a determination that the application failure problem to be solved exists in the central repository, for collecting search results for at least one previous attempt to solve the application failure problem, wherein the search results comprise a universal resource locator; computer usable program code for grouping the search results into a plurality of groups corresponding to social groupings defined by the requester, to form grouped search results; and computer usable program code for displaying the grouped search results to the requester. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A data processing system for solving an application failure using social collaboration, the data processing system comprising:
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a bus; a communications unit connected to the bus; a storage device connected to the bus, wherein the storage device includes computer usable program code; and a processor unit connected to the bus, wherein the processor unit executes the computer usable program code to receive a search request from a requester to search a central repository of knowledge, wherein the search request comprises a user identity and an application failure problem to be solved, and wherein the central repository of knowledge comprises data regarding at least one previous attempt to solve an application failure problem compiled from registered users of the central repository of knowledge;
determine whether the application failure problem to be solved exists in the central repository;
responsive to a determination that the application failure problem to be solved exists in the central repository, collect search results for at least one previous attempt to solve the application failure problem, wherein the search results comprise a universal resource locator;
group the search results into a plurality of groups corresponding to social groupings defined by the requester, to form grouped search results; and
display the grouped search results to the requester. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification