Administration system, administration apparatus, relay server, administrated apparatus and administration method
First Claim
1. An apparatus administration system, comprising:
- an administrated apparatus located in a first local network and connected to the Internet through a first firewall server of the first local network;
an administrating apparatus located in a second local network and connected to the Internet through a second firewall server of the second local network; and
a relaying server located outside the first and second local networks and connected to the Internet for enabling the administrated apparatus and the administrating apparatus to indirectly communicate with each other via the Internet;
wherein the administrated apparatus comprises;
a transmitting section which transmits trouble type information to the relaying server through the first firewall server and the Internet, an accessing section which accesses the relaying server and obtains restoration work information based on the trouble type information from the relaying server through the first firewall server and the Internet, and a control section which controls the administrated apparatus to conduct an automatic restoration process in accordance with the restoration work information;
wherein the restoration work information is provided to the relaying server by the administrating apparatus through the second firewall server and the Internet; and
wherein the relaying server comprises a memory which stores the trouble type information transmitted from the administrated apparatus.
1 Assignment
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Accused Products
Abstract
An administration system, including an administrated machine, such as a copying machine, for being administrated; and an administration machine, connected with the administrated machine through communication lines, for administrating the administrated machine. The administrated machine further includes: a) a trouble type judging section for detecting a trouble caused on the administrated machine and for judging a type of the trouble. In the administration system, the administrated machine makes the administration machine, connected to the communication lines, obtain trouble type information corresponding to the trouble type judged by the trouble type judging section; and the administration machine makes the administrated machine to obtain, based on the trouble type information, restoration work information stored in advance to be in connection with the trouble type information.
38 Citations
17 Claims
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1. An apparatus administration system, comprising:
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an administrated apparatus located in a first local network and connected to the Internet through a first firewall server of the first local network; an administrating apparatus located in a second local network and connected to the Internet through a second firewall server of the second local network; and a relaying server located outside the first and second local networks and connected to the Internet for enabling the administrated apparatus and the administrating apparatus to indirectly communicate with each other via the Internet; wherein the administrated apparatus comprises;
a transmitting section which transmits trouble type information to the relaying server through the first firewall server and the Internet, an accessing section which accesses the relaying server and obtains restoration work information based on the trouble type information from the relaying server through the first firewall server and the Internet, and a control section which controls the administrated apparatus to conduct an automatic restoration process in accordance with the restoration work information;wherein the restoration work information is provided to the relaying server by the administrating apparatus through the second firewall server and the Internet; and wherein the relaying server comprises a memory which stores the trouble type information transmitted from the administrated apparatus. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. An administrated apparatus for an apparatus administration system that includes:
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(i) the administrated apparatus located in a first local network and connected to the Internet through a first firewall server of the first local network, (ii) an administrating apparatus located in a second local network and connected to the Internet through a second firewall server of the second local network, and (iii) a relaying server located outside of the first and second firewall servers and connected to the Internet for enabling the administrated apparatus and the administrating apparatus to indirectly communicate with each other via the Internet, the administrated apparatus comprising; a transmitting section which transmits trouble type information to the relaying server through the first firewall server and the Internet, wherein the trouble type information is retrieved from the relaying server by the administrating apparatus through the Internet; an accessing section which accesses the relaying server and retrieves restoration work information from the relaying server through the Internet, wherein the restoration work information has been transmitted from the administrating apparatus to the relaying server through the second firewall server and the Internet based on the trouble type information; and a control section which controls the administrated apparatus to conduct an automatic restoration process in accordance with the restoration work information. - View Dependent Claims (13, 14)
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15. An administrating apparatus for an apparatus administration system that includes:
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(i) an administrated apparatus located in a first local network and connected to the Internet through a first firewall server of the first local network, (ii) the administrating apparatus located in a second local network and connected to the Internet through a second firewall server of the second local network, and (iii) a relaying server located outside of the first and second firewall servers and connected to the Internet for enabling the administrated apparatus and the administrating apparatus to indirectly communicate with each other via the Internet, the administrating apparatus comprising; an accessing section which accesses the relaying server and retrieves trouble type information from the relaying server through the second firewall server and the Internet, wherein the trouble type information has been transmitted from the administrated apparatus to the relaying server through the Internet; and a transmitting section which transmits restoration work information to the relaying server through the Internet, wherein the restoration work information corresponds to the trouble type information and is transmitted to the relaying server for retrieval by the administrated apparatus from the relaying server through the first firewall server and the Internet. - View Dependent Claims (16, 17)
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Specification