Simultaneous visual and telephonic access to interactive information delivery

• US 7,908,381 B2
• Filed: 05/01/2006
• Issued: 03/15/2011
• Est. Priority Date: 06/28/2001
• Status: Expired due to Fees

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Caldwell, Hamish M., Koch, Robert A.
• Primary Examiner(s): Chankong; Dohm
• Application Number:
  US11/416,287
• Publication Number:
  US 20060200569A1
• Time in Patent Office: 1,779 Days
• Field of Search: 709/203, 709/217, 709/228, 709/219, 709/227, 379/142.15, 379/93.09, 379/93.11, 379/88.13, 379/90.01, 379/202.01, 379/205.01, 370/260, 370/261, 370/265
• US Class Current: 709/227
• CPC Class Codes: H04L 2101/38 Telephone uniform resource identifier [URI]
• CPC Class Codes: H04L 2101/65 Telephone numbers
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 67/14 Session management for real-time applications in data packet communications networks H04L65/1066
• CPC Class Codes: H04M 2203/252 where a voice mode is enhanced with visual information
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 7/0027 Collaboration services where a computer is used for data transfer and the telephone is used for telephonic communication
• CPC Class Codes: H04Q 2213/13175 Graphical user interface [GUI], WWW interface, visual indication
• CPC Class Codes: H04Q 2213/13345 Intelligent networks, SCP
• CPC Class Codes: H04Q 2213/13377 Recorded announcement
• CPC Class Codes: H04Q 2213/13389 LAN, internet
• CPC Class Codes: H04Q 3/0045 involving hybrid, i.e. a mixture of public and private, or multi-vendor systems
• CPC Class Codes: H04W 4/20 Services signaling; Auxiliary data signalling, i.e. transmitting data via a non-traffic channel

Abstract

The functionality of Advanced Intelligent Network (AIN) components and Internet-based resources are integrated to provide simultaneous visual and telephonic access to an interactive information delivery system. The present invention enhances conventional Interactive Voice Response (IVR) systems by simultaneously providing visual information that corresponds to the voice-based information that is delivered telephonically. A user that contacts a conventional IVR service provider (IVR host) can be provided with the option of a Visual IVR (VIVR) session. The VIVR session can provide visual information to the user in the form of HTML-formatted web pages delivered over an Internet connection and will provide audible message information over a conventional wireless or wireline voice telephone connection. A VIVR session can coordinate the delivery of visual information (e.g., web pages) and the delivery of telephony-based information (e.g., audio file playback) such that the user hears an audible message on the telephone that corresponds to the information displayed on a networking device. The user may provide instructions to a VIVR Server over either the telephone or the networking device. The VIVR Server will respond to instructions received by either the telephone connection or the Internet connection.

Claims

1. A method for initiating a visual interactive voice response session, comprising:

generating, by a visual interactive voice response server, a session identifier in response to a network device establishing a connection with the visual interactive voice response server;

storing the session identifier in a session identifier database;

receiving a request from a telephone to initiate the visual interactive voice response session with the network device;

determining, by a visual interactive voice response application, whether the session identifier generated by the visual interactive voice response server and stored in the session identifier database identifies the telephone;

initiating the visual interactive voice response session to coordinate information delivery from the visual interactive voice response server to the telephone and the network device in response to receiving the request from the telephone and determining the session identifier identifies the telephone; and

deleting the session identifier from the session identifier database in response to the network device terminating the connection with the visual interactive voice response server.

2. The method as set forth in claim 1, wherein the session identifier is generated in response to the visual interactive voice response server determining the network device is configured to support the visual interactive voice response session.

3. The method as set forth in claim 1, wherein:

the visual interactive voice response session is initiated between the telephone and the network device via a voice extensible markup language gateway;

the voice extensible markup language gateway retrieves audible information from the visual interactive voice response server and sends the audible information to the telephone; and

the voice extensible markup language gateway instructs the visual interactive voice response server to send visual information to the network device.

4. The method as set forth in claim 1, wherein the session identifier includes an Internet protocol address of the network device, an Internet directory number of the network device and a voice directory number associated with the network device.

5. The method as set forth in claim 4, further comprising:

determining a voice directory number of the telephone,

wherein the determining whether the session identifier identifies the telephone includes determining whether the session identifier includes the determined voice directory number of the telephone.

6. The method as set forth in claim 1, further comprising:

receiving, by the visual interactive voice response server, a data packet from the network device for generating the session identifier.

7. The method as set forth in claim 1, further comprising:

prompting the telephone to initiate the visual interactive voice response session in response to determining the session identifier identifies the telephone,

wherein the visual interactive voice response session is initiated between the telephone and the network device in response to receiving a request from the telephone to initiate the visual interactive voice response session in response to the prompting.

8. The method as set forth in claim 1, further comprising:

prompting the telephone to initiate a telephony-based interactive voice response session in response to determining the session identifier does not identify the telephone; and

initiating the telephony-based interactive voice response session between the telephone and the visual interactive voice response server in response to receiving a request from the telephone to initiate the telephony-based interactive voice response session in response to the prompting.

9. The method as set forth in claim 1, wherein the session identifier is generated and stored in the session identifier database in response to the network device establishing a connection with the visual interactive voice response server via the Internet.

17. The method as set forth in claim 1, further comprising:

deleting the session identifier from the session identifier database in response to the visual interactive voice response session being terminated.

10. A method for initiating a visual interactive voice response session, comprising:

establishing a connection between a telephone and a visual interactive voice response host;

establishing a connection between a network device and a visual interactive voice response server;

generating, by the visual interactive voice response server and based on the network device, a session identifier;

storing the session identifier in a session identifier database;

determining, by a visual interactive voice response application, whether the session identifier stored in the session identifier database identifies the telephone;

initiating the visual interactive voice response session to coordinate information delivery from the visual interactive voice response server to the telephone and the network device in response to the visual interactive voice response application determining that the session identifier identifies the telephone; and

deleting the session identifier from the session identifier database in response to the network device terminating the connection with the visual interactive voice response server.

11. The method as set forth in claim 10, wherein the session identifier indicates that the network device is configured to support the visual interactive voice response session and includes an Internet protocol address of the network device, an Internet directory number of the network device and a voice directory number associated with the network device.

12. The method as set forth in claim 11, wherein the visual interactive voice response application determines that the session identifier identifies the telephone by determining a voice directory number of the telephone and by determining whether the voice directory number of the telephone is the voice directory number of the session identifier stored in the session identifier database.

13. The method as set forth in claim 10, further comprising:

receiving, by the telephone, audible information from a voice extensible markup language gateway, the voice extensible markup language gateway receiving the audible information from the visual interactive voice response server; and

receiving, by the network device, visual information from the visual interactive voice response server.

18. The method as set forth in claim 10, further comprising:

deleting the session identifier from the session identifier database in response to the visual interactive voice response session being terminated.

14. A system for initiating a visual interactive voice response session, comprising:

a visual interactive voice response server that generates a session identifier in response to a network device establishing a connection with the visual interactive voice response server;

a session identifier database that stores the session identifier;

a visual interactive voice response host that receives a request from a telephone to initiate the visual interactive voice response session with the network device;

a visual interactive voice response application that determines whether the session identifier generated by the visual interactive voice response server and stored in the session identifier database identifies the telephone,

wherein the visual interactive voice response session coordinates information delivery from the visual interactive voice response server to the telephone and the network device and is initiated in response to the visual interactive voice response host receiving the request from the telephone and the visual interactive voice response application determining that the session identifier stored in the session identifier database identifies the telephone, and

wherein the session identifier database deletes the session identifier in response to the network device terminating the connection with the visual interactive voice response server.

15. The system as set forth in claim 14, wherein the visual interactive voice response server generates the session identifier in response to determining the network device supports the visual interactive voice response session.

16. The system as set forth in claim 15, wherein:

the session identifier includes an Internet protocol address of the network device, an Internet directory number of the network device and a voice directory number associated with the network device; and

the visual interactive voice response application determines a voice directory number of the telephone and determines whether the session identifier stored in the session identifier database identifies the telephone by determining whether the session identifier includes the determined voice directory number of the telephone.

19. The system as set forth in claim 14, wherein the session identifier database deletes the session identifier in response to the visual interactive voice response session being terminated.

20. The system as set forth in claim 14, wherein:

the visual interactive voice response session is initiated between the telephone and the network device via a voice extensible markup language gateway;

the voice extensible markup language gateway retrieves audible information from the visual interactive voice response server and sends the audible information to the telephone; and

the voice extensible markup language gateway instructs the visual interactive voice response server to send visual information to the network device.