Data processor, data processing program, and data processing system

• US 7,908,525 B2
• Filed: 05/27/2008
• Issued: 03/15/2011
• Est. Priority Date: 05/31/2007
• Status: Active Grant

• Current Assignee: Brother Kogyo Kabushiki Kaisha
• Original Assignee: Brother Kogyo Kabushiki Kaisha
• Inventors: Fujishita, Masahiro
• Primary Examiner(s): Baderman; Scott T
• Assistant Examiner(s): PATEL, KAMINI B
• Application Number:
  US12/153,840
• Publication Number:
  US 20080301496A1
• Time in Patent Office: 1,022 Days
• Field of Search: 714/48
• US Class Current: 714/48
• CPC Class Codes: G06F 11/0733 in a data processing system embedded in an image processing device, e.g. printer, facsimile, scanner
• CPC Class Codes: G06F 11/0748 in a remote unit communicating with a single-box computer node experiencing an error/fault remote testing G06F11/2294
• CPC Class Codes: G06F 11/0793 Remedial or corrective actions recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40
• CPC Class Codes: G06F 11/3495 for systems
• CPC Class Codes: H04N 1/00204 with a digital computer or a digital computer system, e.g. an internet server programmed control between transmitter and receiver or between image input and image output device H04N1/32561
• CPC Class Codes: H04N 1/00222 details of image data generation or reproduction, e.g. scan-to-email or network printing
• CPC Class Codes: H04N 1/00236 using an image reading or reproducing device, e.g. a facsimile reader or printer, as a local input to or local output from a computer image input to or image output from a computer via a network H04N1/00209
• CPC Class Codes: H04N 1/32625 Fault detection
• CPC Class Codes: H04N 1/32662 remotely, e.g. to the transmitter from the receiver
• CPC Class Codes: H04N 1/32667 Restarting a communication or performing a recovery operation
• CPC Class Codes: H04N 2201/0074 Arrangements for the control of a still picture apparatus by the connected apparatus arrangements for the control of the connected apparatus by the still picture apparatus H04N2201/0013; control of image communication with the connected apparatus H04N2201/0015
• CPC Class Codes: H04N 2201/0094 Multifunctional device, i.e. a device capable of all of reading, reproducing, copying, facsimile transception, file transception

Abstract

A related data storing unit stores a plurality of sets of related data related to a plurality of controlling units. An operation storing unit stores operation detail of each of the plurality of controlling units as an operation log. A identification data recording unit records a plurality of sets of identification data in the operation log. An abnormality data recording unit records abnormality data in the operation log. A data acquiring unit acquires an abnormality data and one of the identification data. A related data acquiring unit identifies one of the related data corresponding to the one of identification data acquired by the data acquiring unit and acquires the one of related data from the related data storing unit. A resolution data storing unit stores first resolution data to resolve the abnormality occurring in the one of control targets in association with the one of related data acquired by the related data acquiring unit and the abnormality data acquired by the data acquiring unit. A resolution data acquiring unit acquires the first resolution data corresponding to the one of the control targets in which the abnormality occurred using the one of related data acquired by the related data acquiring unit and the abnormality data acquired by the data acquiring unit.

Claims

1. A data processor comprising:

a plurality of control targets capable of communicating with each other;

a plurality of controlling units provided to correspond with the plurality of control targets;

a related data storing unit that stores a plurality of sets of related data related to the plurality of controlling units, the plurality of sets of related data corresponding to the plurality of control targets;

an operation storing unit that stores operation detail of each of the plurality of controlling units as an operation log when each of the plurality of controlling units operates the corresponding control target;

an identification data recording unit that records a plurality of sets of identification data in the operation log, each of the plurality of sets of identification data indicating each of the plurality of the control targets operated by the corresponding controlling unit, whereby each of the plurality of sets of identification data corresponds to each of the plurality of the control units and to each of the plurality of sets of related data;

an abnormality data recording unit that records abnormality data in the operation log, the abnormality data indicating that an abnormality has occurred on one of the control targets when the one of the control targets is operated by the corresponding controlling unit;

a data acquiring unit that acquires the abnormality data recorded in the operation log and one of the identification data recorded in the operation log;

a related data acquiring unit that identifies one of the related data corresponding to the one of the identification data acquired by the data acquiring unit and that acquires the one of the related data from the related data storing unit;

a correlation table storing unit that stores a first correlation table correlating the one of the related data acquired by the related data acquiring unit with the one of the identification data recorded in the operation log by the identification data recording unit, wherein the related data acquiring unit acquires, using the first correlation table and the one of the identification data acquired by the data acquiring unit, the one of the related data from the related data storing unit for resolving the abnormality that occurred in the one control target;

a resolution data storing unit that stores first resolution data to resolve the abnormality occurring in the one of the control targets in association with the one of related data acquired by the related data acquiring unit and the abnormality data acquired by the data acquiring unit;

a resolution data acquiring unit that acquires the first resolution data corresponding to the one of the control targets in which the abnormality occurred using the one of related data acquired by the related data acquiring unit and the abnormality data acquired by the data acquiring unit; and

a correction table modifying unit configured to modify the first correlation table.

4. The data processor according to claim 1, further comprising an abnormality detecting unit that acquires the abnormality data recorded in the operation log by the abnormality data recording unit, and the abnormality detecting unit detecting, based on the acquired abnormality data, that the abnormality indicating the controlling unit cannot continue an operation has occurred on the one of control targets;

wherein the resolution data acquiring unit acquires the first resolution data from the resolution data storing unit corresponding to the one of control targets in which the abnormality, indicating the controlling unit cannot continue an operation, has occurred when the abnormality detecting unit detects an occurrence of the abnormality in the one of control target.

5. The data processor according to claim 1, further comprising a displaying unit that displays the first resolution data acquired by the resolution data acquiring unit.

6. The data processor according to claim 1, wherein the plurality of control targets is configured of a multifunction device incorporating the plurality of control targets in a single case;

and

wherein the plurality of controlling unit have a one-on-one correspondence to the plurality of control targets incorporated in the multifunction device, each of the plurality of controlling units individually operating one of the control targets.

7. The data processor according to claim 1, wherein the operation storing unit stores, as the operation logs, the operation details performed by the plurality of controlling unit in a single operation log file when the plurality of controlling units operate the plurality of control targets,

wherein the identification data recording unit records each of the plurality of sets of identification data in the single operation log file in association with each of the operation details, and

wherein the abnormality data recording unit records the abnormality data in the single operation log file in association with the one of identification data indicating the one of control targets in which the abnormality has occurred.

8. The data processor according to claim 1, wherein the operation storing unit stores, as each of the operation logs, each of the operation details in each of a plurality of operation log files, each of the plurality of operation log files corresponding to each of the plurality of control targets and to each of the plurality of sets of identification data,

wherein each of the plurality of sets of identification data is recorded in the corresponding operation log file by the identification data recording unit, the operation storing unit storing each of the operation details in each of the plurality of operation log files based on the each of the plurality of sets of identification data, and

wherein the abnormality data recording unit records the abnormality data in one of the operation log files based on the one of identification data indicating the one of control targets in which the abnormality has occurred.

2. A data processor comprising:

a plurality of control targets capable of communicating with each other;

a plurality of controlling units provided to correspond with the plurality of control targets;

a related data storing unit that stores a plurality of sets of related data related to the plurality of controlling units, the plurality of sets of related data corresponding to the plurality of control targets;

an operation storing unit that stores operation detail of each of the plurality of controlling units as an operation log when each of the plurality of controlling units operates the corresponding control target;

an identification data recording unit that records a plurality of sets of identification data in the operation log, each of the plurality of sets of identification data indicating each of the plurality of the control targets operated by the corresponding controlling unit, whereby each of the plurality of sets of identification data corresponds to each of the plurality of the control units and to each of the plurality of sets of related data;

an abnormality data recording unit that records abnormality data in the operation log, the abnormality data indicating that an abnormality has occurred on one of the control targets when the one of the control targets is operated by the corresponding controlling unit,

a data acquiring unit that acquires the abnormality data recorded in the operation log and one of the identification data recorded in the operation log,

a related data acquiring unit that identifies one of the related data corresponding to the one of the identification data acquired by the data acquiring unit and that acquires the one of the related data from the related data storing unit;

a correlation table storing unit that stores a first correlation table correlating the one of the related data acquired by the related data acquiring unit with the one of the identification data recorded in the operation log by the identification data recording unit, wherein the related data acquiring unit acquires, using the first correlation table and the one of the identification data acquired by the data acquiring unit, the one of the related data from the related data storing unit for resolving the abnormality that occurred in the one control target;

a resolution data storing unit that stores first resolution data to resolve the abnormality occurring in the one of the control targets in association with the one of related data acquired by the related data acquiring unit and the abnormality data acquired by the data acquiring unit; and

a resolution data acquiring unit that acquires the first resolution data corresponding to the one of the control targets in which the abnormality occurred using the one of related data acquired by the related data acquiring unit and the abnormality data acquired by the data acquiring unit,

wherein the correlation table stored in the correlation table storing unit is rewritable; and

the data processor further comprising;

a receiving unit that receives a second correlation table stored from an external storage device; and

a correlation table rewriting unit that rewrites the first correlation table to the second correlation table received by the receiving unit.

3. The data processor according to claim 2, further comprising:

a data transmitting unit that transmits the one of related data acquired by the related data acquiring unit and the abnormality data acquired by the data acquiring unit to the external storage device; and

a resolution data receiving unit that receives second resolution data for the one of control targets in which the abnormality has occurred when the second resolution data is transmitted from the storage device based on the one of related data and the abnormality data transmitted by the data transmitting unit;

wherein the resolution data acquiring unit acquires the second resolution data received by the resolution data receiving unit.

9. A computer-readable storage medium storing a computer-executable data processing program for a data processor, the data processor comprising a plurality of control targets capable of communicating with each other;

a plurality of controlling units provided to correspond with the plurality of control targets;

a related data storing unit that stores a plurality of sets of related data related to the plurality of controlling units, the plurality of sets of related data corresponding to the plurality of control targets;

an operation storing unit that stores operation detail of each of the plurality of controlling units as an operation log when each of the plurality of controlling units operates the corresponding control target;

an identification data recording unit that records a plurality of sets of identification data in the operation log, each of the plurality of sets of identification data indicating each of the plurality of the control targets operated by the corresponding controlling unit, whereby each of the plurality of sets of identification data corresponds to each of the plurality of the control units and to each of the plurality of sets of related data; and

an abnormality data recording unit that records abnormality data in the operation log, the abnormality data indicating that an abnormality has occurred on one of the control targets when the one of the control targets is operated by the corresponding controlling unit, the data processing program comprising;

instructions for acquiring the abnormality data recorded in the operation log and one of the identification data recorded in the operation log;

instructions for identifying one of the related data corresponding to the one of the identification data acquired in the abnormality data and the identification data acquiring instructions and acquiring the one of the related data from the related data storing unit;

instructions for storing a correlation table correlating the one of the related data with the one of the identification data recorded in the operation log, wherein by using the correlation table and the one of the identification data, the one of the related data is acquired from the related data storing unit for resolving the abnormality that occurred in the one control target;

instructions for storing resolution data to resolve the abnormality occurring in the one of the control targets in association with the one of related data acquired in the related data acquiring instructions and the abnormality data acquired in the abnormality data and the identification data acquiring instructions;

instructions for acquiring the resolution data corresponding to the one of the control targets in which the abnormality occurred using the one of related data acquired in the related data acquiring instructions and the abnormality data acquired in the abnormality data and the identification data acquiring instructions; and

instructions for modifying the correlation table.

10. A data processing system comprising:

a plurality of control targets; and

a data processor capable of communicating with the plurality of control targets, the data processor comprising;

a plurality of controlling units provided to correspond with the plurality of control targets;

a related data storing unit that stores a plurality of sets of related data related to the plurality of controlling units, the plurality of sets of related data corresponding to the plurality of control targets;

an operation storing unit that stores operation detail of each of the plurality of controlling units as an operation log when each of the plurality of controlling units operates the corresponding control target;

an identification data recording unit that records a plurality of sets of identification data in the operation log, each of the plurality of sets of identification data indicating each of the plurality of the control targets operated by the corresponding controlling unit, whereby each of the plurality of sets of identification data corresponds to each of the plurality of the control units and to each of the plurality of sets of related data;

an abnormality data recording unit that records abnormality data in the operation log, the abnormality data indicating that an abnormality has occurred on one of the control targets when the one of the control targets is operated by the corresponding controlling unit;

a data acquiring unit that acquires the abnormality data recorded in the operation log and one of the identification data recorded in the operation log;

a related data acquiring unit that identifies one of the related data corresponding to the one of the identification data acquired by the data acquiring unit and that acquires the one of the related data from the related data storing unit;

a correlation table storing unit that stores a correlation table correlating the one of the related data acquired by the related data acquiring unit with the one of the identification data recorded in the operation log by the identification data recording unit, wherein the related data acquiring unit acquires, using the correlation table and the one of the identification data acquired by the data acquiring unit, the one of the related data from the related data storing unit for resolving the abnormality that occurred in the one control target;

a resolution data storing unit that stores first resolution data to resolve the abnormality occurring in the one of the control targets in association with the one of related data acquired by the related data acquiring unit and the abnormality data acquired by the data acquiring unit;

a resolution data acquiring unit that acquires the first resolution data corresponding to the one of the control targets in which the abnormality occurred using the one of related data acquired by the related data acquiring unit and the abnormality data acquired by the data acquiring unit, and

a correction table modifying unit configured to modify the correlation table.