Methods and systems for remote cell establishment

• US 7,912,199 B2
• Filed: 11/24/2003
• Issued: 03/22/2011
• Est. Priority Date: 11/25/2002
• Status: Expired due to Fees

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Telesector Resources Group Incorporated (Verizon Communications Inc.)
• Inventors: Brennan, Stephen, Reformato, John
• Primary Examiner(s): ADDY, THJUAN KNOWLIN
• Application Number:
  US10/720,943
• Publication Number:
  US 20050053217A1
• Time in Patent Office: 2,675 Days
• Field of Search: 379/211.02, 379/201.01, 379/114.23, 379/114.21, 379/88.01, 379/212.01, 379/219, 379/221.01
• US Class Current: 379/211.02
• CPC Class Codes: H04M 15/09 Third party charged communications
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 2203/2005 Temporarily overriding a service configuration
• CPC Class Codes: H04M 2203/2011 Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
• CPC Class Codes: H04M 2207/12 intelligent networks
• CPC Class Codes: H04M 2215/66 Third party billing, i.e. third party can also be the predetermined telephone line of the caller if he is calling from another telephone set
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/387 using subscriber identification cards
• CPC Class Codes: H04M 3/42204 Arrangements at the exchange for service or number selection by voice at the terminal H04M1/27
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 3/4933 with operator assistance
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04Q 2213/13034 A/D conversion, code compression/expansion
• CPC Class Codes: H04Q 2213/13093 Personal computer, PC
• CPC Class Codes: H04Q 2213/1322 PBX
• CPC Class Codes: H04Q 2213/13224 : Off-net subscriber, dial in to/out from network, teleworking
• CPC Class Codes: H04Q 2213/13282 : Call forward, follow-me, call diversion
• CPC Class Codes: H04Q 3/0029 : Provisions for intelligent networking

Abstract

Methods and systems are described for remote establishment of a call from a first device to a second device. In said methods and systems the information is retrieved from the first device regarding the second device along with information associating the user with a device associated with the user. The call is then transferred to a switch associated with the user'"'"'s device. The switch then forwards the call to the second device.

Claims

1. A method for establishing a call from a first device to a second device, comprising:

receiving, at a first switch, a call placed by a user from the first device, the first switch directing the call to a voice portal;

at the voice portal, receiving from the first device speech information voiced by the user;

deriving first information regarding the second device, using the speech information;

receiving from the first device second information for associating the user with a third device;

dropping the call to the voice portal and establishing a new call to a second switch associated with the third device, based on the second information;

forwarding the new call from the second switch to a third switch using the first information, the third switch being associated with the second device; and

completing the new call from the third switch to the second device.

2. The method of claim 1, further comprising:

sending a prompt to the first device such that the first device provides the user with audible instructions.

3. The method of claim 1, wherein deriving first information comprises:

deriving contact information regarding a contact stored in a user'"'"'s address book from the speech information; and

retrieving the first information from the address book using the contact information.

4. The method of claim 1, wherein deriving first information comprises:

deriving a command to search an address book for a contact from the speech information;

receiving search criteria from the user;

retrieving contact information from the address book using the search criteria;

sending to the first device the retrieved contact information;

receiving from the first device selection information specifying at least one contact; and

deriving the first information using the selection information.

5. The method of claim 4, wherein receiving search criteria comprises receiving speech information from the user.

6. The method of claim 1, wherein receiving a call placed by a user of the first device comprises:

transferring signaling information regarding the call from the first switch to a first processor;

transferring information regarding the call from the first processor to a second processor;

transferring the call from the first switch to the second processor, wherein the second processor receives from the first device the information regarding the second and third devices;

redirecting by the first switch the call from the second set of processors to the second switch in response to an instruction from the first set of processors.

7. A system for establishing a call from a first device to a second device via a communication network, comprising:

a first switch for receiving a call placed by a user from a first device and directing the call to a voice portal, the voice portal for receiving from the first device speech information voiced by the user and deriving first information regarding the second device using the speech information, and receiving second information for associating the user with a third device;

a first set of one or more processors for causing the call to the voice portal to be dropped and establishing a new call to a second switch based on the second information, the second switch associated with the third device, the second switch for receiving the new call and forwarding the new call to the second device, based on the first information; and

a third switch for receiving the new call from the first switch and completing the new call to the second device based on the first information.

8. The system of claim 7, wherein the voice portal sends a prompt to the first device to provide the user with audible instructions.

9. The system of claim 7, further comprising:

a storage device storing an address book for the user; and

a second set of one or more processors for accessing the address book;

wherein the first set of processors is capable of recognizing a contact stored in the user'"'"'s address book from the speech information and sending a query to the second set of processors regarding the contact; and

wherein the second set of processors, in response to the query, is capable of retrieving from the address book first information.

10. The system of claim 7, further comprising:

a storage device storing an address book for the user; and

a second set of one or more processors for accessing the address book;

wherein the first set of processors is capable of deriving a command to search the address book for a contact from the speech information, receiving search criteria from the first device, and sending a query to the second set of processors regarding the search criteria, receiving, in response to the query, from the second set of processors contact information using the search criteria, sending to the first device the received contact information, receiving selection information from the first device specifying at least one contact, and deriving the first information using the selection information and the contact information; and

wherein the second set of processors, in response to the query, is capable of retrieving contact information from the address book regarding one or more contacts using the search criteria and sending the contact information to the first set of processors.

11. The system of claim 10, wherein the received search criteria from the first device comprises speech information from a user of the first device.

12. A system for establishing a call from a first device to a second device, comprising:

means for receiving, at a first switch, a call placed by a user from the first device, the first switch directing the call to a voice portal;

at the voice portal, means for receiving from the first device speech information voiced by the user;

means for deriving first information regarding the second device, using the speech information;

means for receiving from the first device second information for associating the user with a third device;

means for dropping the call to the voice portal and establishing a new call to a second switch associated with the third device, based on the second information;

means for forwarding the new call from the second switch to a third switch using the first information, the third switch being associated with the second device; and

means for completing the new call from the third switch to the second device.

13. The system of claim 12, further comprising:

means for sending prompt information to the first device such that the first device provides the user with audible instructions.

14. The system of claim 12, wherein the means for deriving first information comprises:

means for deriving from the speech information contact information regarding a contact stored in a user'"'"'s address book; and

means for retrieving the first information from the address book using the contact information.

15. The system of claim 12, wherein the means for receiving from the first device information regarding the second device comprises:

means for deriving from the speech information a command to search an address book for a contact;

means for receiving search criteria from the user;

means for retrieving contact information from the address book using the search criteria;

means for forwarding to the first device the information retrieved from the address book;

means for receiving from the first device selection information specifying at least one contact; and

means for deriving the first information using the selection information.

16. The system of claim 14, wherein the received search criteria from the first device comprises speech information.