Technique for providing a personalized electronic messaging service through an information assistance provider
First Claim
1. A method for providing information assistance at an information assistance system, said method comprising the steps of:
- storing data at said information assistance system concerning accessing an email service for retrieving a user'"'"'s emails from one or more email accounts associated with a user;
receiving a communication at said information assistance system for accessing said email service from the user through a first communications connection;
retrieving a first time stamp stored at said information assistance system representing a date and time corresponding to the previous time said user accessed said email service of said information assistance system;
retrieving the data corresponding to said first time stamp;
accessing the one or more email accounts over a second communications connection;
performing one or more operations with respect to one or more email messages received in the one or more email accounts on behalf of the user;
providing, to the user, information concerning at least one email message in the one or more email accounts;
obtaining a second time stamp associated with a selected email message received in one of the email accounts;
comparing said second time stamp with said retrieved first time stamp, associated with a previous access of said email service by the user; and
providing information concerning the selected email message to the user if said second time stamp is subsequent to said first time stamp.
2 Assignments
0 Petitions
Accused Products
Abstract
To provide a personalized voice email service, data pertaining to one or more of a user'"'"'s email accounts, e.g., email addresses and account access data, is maintained in a folder by an information assistance service, which is unaffiliated with the email service providers (e.g., AOL, Hotmail, etc.) maintaining the user'"'"'s email accounts. When the user calls the information assistance service, the user'"'"'s folder is retrieved. The user'"'"'s email accounts may be accessed on behalf of the user based on the email addresses and account access data in the user'"'"'s folder. An information assistance provider including, e.g., an operator and/or a voice server, may present information concerning the email messages received in the user'"'"'s email accounts in different manners. For example, the information assistance provider may report to the user selected email messages that satisfy one or more predetermined criteria, e.g., only those email messages which have been received since the last time the user called the information assistance service. Header information (e.g., sender/address, subject, etc.) concerning the selected email messages may be announced to the user. At the user'"'"'s request, the information assistance provider may open and read a email message to the user. The user may then send a reply email message, or forward the email message to other recipients.
30 Citations
66 Claims
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1. A method for providing information assistance at an information assistance system, said method comprising the steps of:
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storing data at said information assistance system concerning accessing an email service for retrieving a user'"'"'s emails from one or more email accounts associated with a user; receiving a communication at said information assistance system for accessing said email service from the user through a first communications connection; retrieving a first time stamp stored at said information assistance system representing a date and time corresponding to the previous time said user accessed said email service of said information assistance system; retrieving the data corresponding to said first time stamp; accessing the one or more email accounts over a second communications connection; performing one or more operations with respect to one or more email messages received in the one or more email accounts on behalf of the user; providing, to the user, information concerning at least one email message in the one or more email accounts; obtaining a second time stamp associated with a selected email message received in one of the email accounts; comparing said second time stamp with said retrieved first time stamp, associated with a previous access of said email service by the user; and providing information concerning the selected email message to the user if said second time stamp is subsequent to said first time stamp. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A method for use by an information assistance provider, comprising:
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storing first data at said information assistance provider concerning accessing an email service for retrieving a user'"'"'s emails from one or more email accounts associated with a user, the first data being stored in association with second data representing the user; receiving a communication from the user at said information assistance provider for accessing said email service; retrieving a first time stamp stored at said information assistance provider representing a date and time corresponding to the previous time said user accessed said email service of said information assistance provider; obtaining the second data during the communication; retrieving the first data based on the second data; using the first data to access the one or more email accounts; obtaining a second time stamp associated with a selected email message received in one of the email accounts; comparing the second time stamp with retrieved said first time stamp, associated with previous access of said email service by the user; and providing, to the user, information concerning at least one email message received in the one or more email accounts user if said second time stamp is subsequent to said first time stamp. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33)
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34. A system for providing information assistance, comprising:
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storage at said system for storing data concerning accessing an email service for retrieving a user'"'"'s emails from one or more email accounts associated with a user; storage at said system for retrieving a first time stamp representing a date and time corresponding to the previous time said user accessed said email service of said system; an interface for receiving a communication at said system from the user through a first communications connection, the data being retrieved from the storage; a processor for accessing the one or more email accounts over a second communications connection based on the data, one or more operations being performed with respect to one or more email messages received in the one or more email accounts on behalf of the user, information concerning at least one email message in the one or more email accounts being provided to the user said processor obtaining a second time stamp associated with a selected email message received in one of the email accounts; said processor comparing said retrieved first time stamp with said second time stamp, associated with a previous access of said email service by the user; and an interface for providing information concerning the selected email message to the user if said second time stamp is subsequent to said first time stamp. - View Dependent Claims (35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47)
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48. A system for use by an information assistance provider, comprising:
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storing first data at said system concerning accessing an email service for retrieving a user'"'"'s emails from one or more email accounts associated with a user, the first data being stored in association with second data representing the user; retrieving a first time stamp stored at said system representing a date and time corresponding to the previous time said user accessed said email service of said system; receiving a communication from the user; obtaining the second data during the communication; retrieving the first data based on the second data; using the first data to access the one or more email accounts; and obtaining a second time stamp associated with a selected email message received in one of the email accounts; comparing the second time stamp with said retrieved first time stamp, associated with previous access of said email service by the user; and providing, to the user, information concerning at least one email message received in the one or more email accounts user if said second time stamp is subsequent to said first time stamp. - View Dependent Claims (49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64, 65, 66)
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Specification