Method and system for processing communications orders
First Claim
1. A computer-implemented method for a telecommunications carrier having a legacy order-processing system to process customer orders associated with providing telephony services via a cable TV (CATV) network, the method comprising:
- receiving an indication for a request to provide or modify a voice-over-protocol telephony service;
determining whether the order is associated with service offerings to be provided in connection with the CATV network or service offerings to be provided in connection with a telecommunications network associated with the legacy order-processing system;
validating fields of the request to determine if there are any issues, errors, or reasons the request is rejected or unable to be completed;
parsing the request and data associated with the request for storage in a database associated with the CATV network or the telecommunications network associated with the legacy order-processing system in response to a category of the request;
directing the order to a supplementary processing system that is coupled to the legacy order-processing system, thereby enabling the order to be received while keeping in place the legacy order-processing system, to satisfy the order in response to determining that the order is associated with service offerings to be provided in connection with the CATV network; and
directing the order to legacy components to satisfy the order in response to determining that the order is associated with service offerings to be provided in connection with a telecommunications network associated with the legacy order-processing system.
3 Assignments
0 Petitions
Accused Products
Abstract
A method, system, and medium are provided for processing customer orders associated with providing telephony services via a telecommunications network and with services provided via a cable network. In one embodiment, the method includes providing a service-order-entry (SOE) system associated with a set of legacy components, the SOE system being operable to receive a first type of customer order that is associated with providing services via a telecommunications network, the telecommunications network not including a cable television (CATV) network; supplementing the SOE system with a secondary order-reception system operable to receive a second type of customer order that is associated with providing telephony services over a CATV network and further operable to receive the second type of customer order without substantially modifying the legacy components; receiving the second type of customer order; and fulfilling the second type of customer order without substantially modifying the legacy components.
33 Citations
15 Claims
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1. A computer-implemented method for a telecommunications carrier having a legacy order-processing system to process customer orders associated with providing telephony services via a cable TV (CATV) network, the method comprising:
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receiving an indication for a request to provide or modify a voice-over-protocol telephony service; determining whether the order is associated with service offerings to be provided in connection with the CATV network or service offerings to be provided in connection with a telecommunications network associated with the legacy order-processing system; validating fields of the request to determine if there are any issues, errors, or reasons the request is rejected or unable to be completed; parsing the request and data associated with the request for storage in a database associated with the CATV network or the telecommunications network associated with the legacy order-processing system in response to a category of the request; directing the order to a supplementary processing system that is coupled to the legacy order-processing system, thereby enabling the order to be received while keeping in place the legacy order-processing system, to satisfy the order in response to determining that the order is associated with service offerings to be provided in connection with the CATV network; and directing the order to legacy components to satisfy the order in response to determining that the order is associated with service offerings to be provided in connection with a telecommunications network associated with the legacy order-processing system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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Specification