Call completion via instant communications client
First Claim
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1. A method of providing a service to a first party using a telephony connection to connect to a second party using an instant communication client, wherein interactive voice services are provided to the first party, the method comprising:
- receiving indication from the first party, via the interactive voice services, that the first party desires to communicate with the second party who is using the instant communications client;
carrying communications among the first party and the second party,wherein the first party engages in communication using audio information via the telephony connection and the second party engages in communication using textual information via the instant communications client; and
receiving billing information from the first party relating to how charges for the service of connecting the first party using the telephony connection to the second party using the instant communication client are to be paid.
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Abstract
A system is disclosed for achieving completion of a telephone call by way of an instant communications client.
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Citations
64 Claims
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1. A method of providing a service to a first party using a telephony connection to connect to a second party using an instant communication client, wherein interactive voice services are provided to the first party, the method comprising:
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receiving indication from the first party, via the interactive voice services, that the first party desires to communicate with the second party who is using the instant communications client; carrying communications among the first party and the second party, wherein the first party engages in communication using audio information via the telephony connection and the second party engages in communication using textual information via the instant communications client; and receiving billing information from the first party relating to how charges for the service of connecting the first party using the telephony connection to the second party using the instant communication client are to be paid. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40)
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41. A method of providing a service to a first party using an instant communications client to connect to a second party using a telephony connection, the method comprising:
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indicating to the instant communications client that the second party using the telephony connection desires to communicate with the first party, wherein the second party communicates the desire to communicate with the first party via interactive voice services; providing communications among the first party and the second party, wherein the first party engages in communication using textual information via the instant communications client and the second party engages in communication using audio information via the telephony connection; and receiving billing information from the first party relating to how charges for the service of connecting the first party using the instant communications client to the second party using the telephony connection are to be paid. - View Dependent Claims (42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64)
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Specification