Alarm system with two-way voice
First Claim
Patent Images
1. A method of enabling a notification recipient to establish a voice communication session with an alarm system in response to the alarm system detecting an event, the method comprising:
- receiving data over a wireless data channel, the data being transmitted from a wireless communication module included in an alarm system in response to the alarm system detecting an event, the data indicating the event;
subsequent to receiving the data indicating the event;
accessing, from electronic storage, stored information related to rules for identifying a notification recipient, the rules identifying different notification recipients depending on circumstances surrounding the event;
evaluating the circumstances surrounding the event against the rules for identifying a notification recipient; and
based on evaluation results, identifying, from among the different notification recipients, a particular notification recipient to be notified of the event;
based on identifying the particular notification recipient, accessing communication information configured for use in establishing a voice communication session between a mobile device associated with the particular notification recipient and the wireless communication module included in the alarm system; and
enabling establishment, over a wireless voice channel that is decoupled from the wireless data channel, of a voice communication session between the mobile device associated with the particular notification recipient and the wireless communication module included in the alarm system based on the accessed voice communication information.
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Abstract
Techniques are described for establishing a two-way voice communication session with an alarm system. The alarm system may establish a two-way voice communication session with an operator associated with a monitoring service that provides monitoring services for alarm events detected by the alarm system. The alarm system also may establish a two-way voice communication session with a notification recipient that is interested in receiving notifications associated with events detected by the alarm system.
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Citations
31 Claims
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1. A method of enabling a notification recipient to establish a voice communication session with an alarm system in response to the alarm system detecting an event, the method comprising:
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receiving data over a wireless data channel, the data being transmitted from a wireless communication module included in an alarm system in response to the alarm system detecting an event, the data indicating the event; subsequent to receiving the data indicating the event; accessing, from electronic storage, stored information related to rules for identifying a notification recipient, the rules identifying different notification recipients depending on circumstances surrounding the event; evaluating the circumstances surrounding the event against the rules for identifying a notification recipient; and based on evaluation results, identifying, from among the different notification recipients, a particular notification recipient to be notified of the event; based on identifying the particular notification recipient, accessing communication information configured for use in establishing a voice communication session between a mobile device associated with the particular notification recipient and the wireless communication module included in the alarm system; and enabling establishment, over a wireless voice channel that is decoupled from the wireless data channel, of a voice communication session between the mobile device associated with the particular notification recipient and the wireless communication module included in the alarm system based on the accessed voice communication information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A system for enabling a notification recipient to establish a voice communication session with an alarm system in response to the alarm system detecting an event, the system comprising:
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an alarm system including; a wireless communication module, at least one of a contact sensor, a motion sensor, a glass breaker sensor, a temperature sensor, a smoke sensor, a carbon monoxide sensor, or a panic button sensor, a speaker positioned within audible range of an area proximate to the at least one sensor, and a microphone positioned within audible range of the area proximate to the least one sensor; a recipient mobile device configured to exchange wireless communications, the recipient mobile device being associated with a notification recipient; and an alarm server, remote from the alarm system and the recipient mobile device, the alarm server being configured to exchange wireless communications with the recipient mobile device and the wireless communication module included in the alarm system, wherein; the alarm system is configured to; receive a signal from the at least one sensor, detect an event based on the received signal, and control the wireless communication module to transmit data, to the alarm server, over a wireless data channel, the data indicating the event; the alarm server is configured to; receive, over the wireless data channel, the data indicating the event, identify the alarm system based on the received data, identify the event based on the received data, identify the notification recipient based on the identified alarm system and the identified event, access communication information associated with the identified notification recipient, the communication information including communication information for the recipient mobile device, and transmit a wireless communication to the recipient mobile device based on the accessed communication information, the wireless communication indicating the event, the recipient mobile device is configured to; receive, from the alarm server, the wireless communication indicating the event, render a display of information associated with the event based on the received wireless communication, receive user input, from the notification recipient, the user input indicating a desire of the notification recipient to establish a voice communication session with the alarm system based on the notification recipient perceiving the information associated with the event, and transmit, to the alarm server, a message, the message indicating the desire of the notification recipient to establish the voice communication session with the alarm system, the alarm server is further configured to; receive, from the recipient mobile device, the message, and in response to receiving the message, transmit, over the wireless data channel, a command to the wireless communication module to initiate a voice call to the recipient mobile device, and the alarm system is further configured to; receive, from the alarm server, the command, and in response to receipt of the command; access a phone number associated with the recipient mobile device, place, over the wireless voice channel that is decoupled from the wireless data channel, a voice call to the recipient mobile device using the accessed number; and establish, over the wireless voice channel, a voice communication session with the recipient mobile device based on the voice call, the voice communication session enabling the notification recipient to listen in on the area proximate to the least one sensor using the microphone and speak to a person in the area proximate to the least one sensor using the speaker.
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17. An alarm server comprising:
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at least one processor; and at least one computer-readable storage medium coupled to the at least one processor having stored thereon instructions which, when executed by the at least one processor, causes the at least one processor to perform operations comprising; receiving data over a wireless data channel, the data being transmitted from a wireless communication module included in an alarm system in response to the alarm system detecting an event, the data indicating the event; subsequent to receiving the data indicating the event; accessing, from electronic storage, stored information related to rules for identifying a notification recipient, the rules identifying different notification recipients depending on circumstances surrounding the event; evaluating the circumstances surrounding the event against the rules for identifying a notification recipient; and based on evaluation results, identifying, from among the different notification recipients, a particular notification recipient to be notified of the event; based on identifying the particular notification recipient, accessing communication information configured for use in establishing a voice communication session between a mobile device associated with the particular notification recipient and the wireless communication module included in the alarm system; and enabling establishment, over a wireless voice channel that is decoupled from the wireless data channel, of a voice communication session between the mobile device associated with the particular notification recipient and the wireless communication module included in the alarm system based on the accessed voice communication information. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31)
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Specification