Interaction history applied to structured voice interaction system

• US 7,924,985 B2
• Filed: 04/21/2005
• Issued: 04/12/2011
• Est. Priority Date: 04/21/2005
• Status: Expired due to Fees

• Current Assignee: The Invention Science Fund I, L.L.C. (Intellectual Ventures LLC)
• Original Assignee: The Invention Science Fund I, L.L.C. (Intellectual Ventures LLC)
• Inventors: Rinaldo, Jr., John D., Malamud, Mark A., Levien, Royce A., Jung, Edward K. Y., Cohen, Alexander J., Lord, Robert W.
• Primary Examiner(s): PATEL, HEMANT SHANTILAL
• Application Number:
  US11/112,722
• Publication Number:
  US 20060239422A1
• Time in Patent Office: 2,182 Days
• Field of Search: 379/88.13, 379 8817- 8818, 379 8801- 8808, 379/88.11, 379/88.14, 379/88.23, 379/93.09, 379/201.02, 4554141-4144, 455/457, 715700-701, 715716-720, 715727-729, 715/738, 715744-747, 340/825.2, 340/825.36, 340/825.49, 340/10.6, 370351-356, 709/202, 709/203, 709/218, 709/219, 709/228, 709/229
• US Class Current: 379/88.14
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04M 2203/251 where a voice mode or a visual mode can be used interchangeably
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

A telephone includes logic to enable the telephone and a structured voice interaction system to exchange navigation information and commands via a data channel connection between the telephone and the structured voice interaction system, the navigation information coordinated with voice prompts and one or more navigation commands exchanged via a voice channel connection. The telephone stores representations of one or more navigation commands provided from the telephone to the structured voice interaction system.

Claims

1. A method comprising:

establishing a voice channel connection with a structured voice interaction system including a plurality of hierarchically arranged options;

establishing a data channel connection with the structured voice interaction system;

receiving over the voice channel connection one option of the hierarchically arranged options;

receiving over the data channel connection the one option of the hierarchically arranged options and at least one other option of a different level of the hierarchically arranged options;

displaying the one option of the hierarchically arranged options and the at least one other option of a different level of the hierarchically arranged options concurrently with audible output of the one option of the hierarchically arranged options; and

displaying supplemental geographic map information not referenced in the one option of the hierarchically arranged options.

2. The method of claim 1, wherein the establishing a data channel connection with the structured voice interaction system comprises:

establishing at least one of a short message service connection, an enhanced message service connection, and/or a multimedia service connection.

3. The method of claim 1, wherein the receiving over the voice channel connection one option of the hierarchically arranged options comprises:

receiving over the voice channel connection one option of the hierarchically arranged options dependent upon one or more commands.

4. The method of claim 1, wherein the receiving over the data channel connection the one option of the hierarchically arranged options and at least one other option of a different level of the hierarchically arranged options comprises:

receiving over the data channel the one option of the hierarchically arranged options and at least one other option of a different level of the hierarchically arranged options substantially concurrently with the one option of the hierarchically arranged options received over the voice channel.

5. The method of claim 1, wherein the receiving over the data channel connection the one option of the hierarchically arranged options and at least one other option of a different level of the hierarchically arranged options comprises:

receiving over the data channel connection the one option of the hierarchically arranged options and at least one other option at a same level of the hierarchically arranged options.

6. The method of claim 1, wherein the receiving over the data channel connection the one option of the hierarchically arranged options and at least one other option of a different level of the hierarchically arranged options comprises:

receiving over the data channel connection the one option of the hierarchically arranged options and at least one other option of a different level of the hierarchically arranged options dependent upon the one option of the hierarchically arranged options.

7. The method of claim 1, wherein the receiving over the data channel connection the one option of the hierarchically arranged options and at least one other option of a different level of the hierarchically arranged options comprises:

receiving over the data channel connection the one option of the hierarchically arranged options and at least one other option of a different level of the hierarchically arranged options dependent upon one or more commands.

8. The method of claim 1, wherein the receiving over the data channel connection at least one other option of a different level of the hierarchically arranged options comprises:

receiving over the data channel connection the one option of the hierarchically arranged options and substantially all other options of the hierarchically arranged options.

9. The method of claim 1, wherein the receiving over the data channel connection the one option of the hierarchically arranged options and at least one other option of a different level of the hierarchically arranged options comprises:

receiving over the data channel connection the one option of the hierarchically arranged options and at least one shortcut option.

10. The method of claim 1, wherein the displaying supplemental geographic map information not referenced in the one option of the hierarchically arranged options comprises:

displaying supplemental geographic map information received from a different source and not referenced in the one option of the hierarchically arranged options.

11. The method of claim 1, further comprising:

receiving one or more commands for the structured voice interaction system.

12. The method of claim 1, further comprising:

determining one or more commands for the structured voice interaction system from one or more stored representations.

13. The method of claim 1, further comprising:

determining one or more commands for the structured voice interaction system from history data.

14. The method of claim 1, further comprising:

receiving one or more stored representations and/or history data.

15. The method of claim 1, further comprising:

receiving one or more stored representations and/or history data upon authentication.

16. The method of claim 1, further comprising:

receiving from the structured voice interaction system one or more stored representations and/or history data based upon user attributes and/or user preferences.