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Interaction history applied to structured voice interaction system

  • US 7,924,985 B2
  • Filed: 04/21/2005
  • Issued: 04/12/2011
  • Est. Priority Date: 04/21/2005
  • Status: Expired due to Fees
First Claim
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1. A method comprising:

  • establishing a voice channel connection with a structured voice interaction system including a plurality of hierarchically arranged options;

    establishing a data channel connection with the structured voice interaction system;

    receiving over the voice channel connection one option of the hierarchically arranged options;

    receiving over the data channel connection the one option of the hierarchically arranged options and at least one other option of a different level of the hierarchically arranged options;

    displaying the one option of the hierarchically arranged options and the at least one other option of a different level of the hierarchically arranged options concurrently with audible output of the one option of the hierarchically arranged options; and

    displaying supplemental geographic map information not referenced in the one option of the hierarchically arranged options.

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