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IVR system manager

  • US 7,924,986 B2
  • Filed: 01/27/2006
  • Issued: 04/12/2011
  • Est. Priority Date: 01/27/2006
  • Status: Expired due to Fees
First Claim
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1. A computer-implemented method for maintaining Interactive Voice Response (IVR) system specification information for an IVR system, comprising:

  • receiving design specification data for the IVR system from a first computer user, where the design specification data is state definition data or IVR system documentation data;

    storing the design specification data in a database;

    receiving a change to the design specification data from a second computer user;

    storing the change to the design specification data in the database; and

    generating a design specification report from the stored design specification data,wherein the design specification report lists a design change in the IVR system corresponding to the change in the design specification data.

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