Method and apparatus for transferring services for a first location to a different location in response to a predetermined event
First Claim
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1. A method of operating a communication system comprising:
- programming a first switch to terminate calls directed to at least one phone number at a first call center, wherein the first switch is communicatively coupled to the first call center;
establishing a disaster recovery plan to terminate the at least one phone number at a second switch communicatively coupled to a second call center in response to the occurrence of a predetermined event, wherein the predetermined event is when the first switch becomes disabled;
in response to the occurrence of the predetermined event, programming a local copy of a local number portability database to direct communications for the at least one phone number to the second switch, wherein the second switch is located in a different geographic area than the first switch, and wherein all the phone numbers actively terminated by the first switch are ported to the second switch.
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Abstract
A method and apparatus is disclosed that establishes a disaster recovery plan to recover from the occurrence of a predetermined event. The plan enables the transfer of communications for at least one phone number from one switch to another switch by changing the local number portability database and programming the second switch to terminate the phone numbers from the first switch.
11 Citations
29 Claims
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1. A method of operating a communication system comprising:
- programming a first switch to terminate calls directed to at least one phone number at a first call center, wherein the first switch is communicatively coupled to the first call center;
establishing a disaster recovery plan to terminate the at least one phone number at a second switch communicatively coupled to a second call center in response to the occurrence of a predetermined event, wherein the predetermined event is when the first switch becomes disabled;
in response to the occurrence of the predetermined event, programming a local copy of a local number portability database to direct communications for the at least one phone number to the second switch, wherein the second switch is located in a different geographic area than the first switch, and wherein all the phone numbers actively terminated by the first switch are ported to the second switch. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
- programming a first switch to terminate calls directed to at least one phone number at a first call center, wherein the first switch is communicatively coupled to the first call center;
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16. A communication system comprising:
- a first switch programmed to terminate calls directed to at least one phone number at a first call center, wherein the first switch is communicatively coupled to the first call center;
a disaster recovery plan to terminate the at least one phone number at a second switch communicatively coupled to a second call center in response to the occurrence of a predetermined event, wherein the predetermined event is when the first switch becomes disabled;
a local copy of a local number portability database configured to direct communications for the at least one phone number to the second switch in response to the occurrence of the predetermined event, wherein the second switch is located in a different geographic area than the first switch, and wherein all the phone numbers actively terminated by the first switch are ported to the second switch. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29)
- a first switch programmed to terminate calls directed to at least one phone number at a first call center, wherein the first switch is communicatively coupled to the first call center;
Specification