System and method for granting promotional rewards to both customers and non-customers

• US 7,926,711 B2
• Filed: 08/24/2009
• Issued: 04/19/2011
• Est. Priority Date: 02/08/2006
• Status: Active Grant

• Current Assignee: JP Morgan Chase Bank, N.A. (JP Morgan Chase & Co)
• Original Assignee: JP Morgan Chase Bank, N.A. (JP Morgan Chase & Co)
• Inventors: Taylor, Robert Cameron, Pilarcik, Jeffrey J.
• Primary Examiner(s): Hess; Daniel A
• Assistant Examiner(s): SHARIFZADEH, ALI REZA
• Application Number:
  US12/546,099
• Publication Number:
  US 20090313106A1
• Time in Patent Office: 603 Days
• Field of Search: 235/375, 235/379, 235/380, 235/381, 235/383, 705/14, 705/43
• US Class Current: 235/379
• CPC Class Codes: G06Q 20/10 specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
• CPC Class Codes: G06Q 20/1085 involving automatic teller machines [ATMs]
• CPC Class Codes: G06Q 20/20 Point-of-sale [POS] network systems
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0207 Discounts or incentives, e.g. coupons or rebates
• CPC Class Codes: G06Q 30/0215 Including financial accounts
• CPC Class Codes: G06Q 30/0224 based on user history
• CPC Class Codes: G06Q 30/0225 Avoiding frauds
• CPC Class Codes: G06Q 30/0269 based on user profile or attribute
• CPC Class Codes: G07F 19/20 Automatic teller machines [ATMs]
• CPC Class Codes: G07F 19/201 Accessories of ATMs

Abstract

Systems and methods of attracting and retaining customers of a Banking institution through an incentive program is disclosed, comprising: operating a promotional program, comprising the dispensing of a indicia redeemable for a prize, and wherein the dispensing of the indicia is accomplished through the use of an automated teller machine (ATM); and operating a rewards program, wherein upon a customer completing a triggering behavior, a specified reward is granted to the customer. Systems and methods of operating a promotional program for customers of a Banking institution is also disclosed, wherein the method comprises dispensing a indicia redeemable for a prize, and wherein the dispensing of the indicia is accomplished through the use of an automated checking machine (ATM).

Claims

1. A method of operating a promotional program of a financial institution, wherein the method comprises:

determining, by a computer processor, whether a user is an existing customer or a potential customer of the financial institution, wherein the existing customer is a present account-holder with the financial institution and the potential customer is not a present account-holder with the financial institution;

accessing, using a computer processor, an existing customer transaction history if the user is an existing customer;

accessing, using a computer processor, a potential customer transaction history if the user is a potential customer;

applying, by the computer processor, a set of business rules to a profile of the user that are based upon the user'"'"'s status as the potential customer;

presenting at least one offer, by the computer processor, based on the set of business rules, to the user based on an identity of a potential customer'"'"'s present financial institution; and

dispensing, by the computer processor, an indicia redeemable for the at least one offer.

2. The method of operating a promotional program of claim 1, wherein the existing customer transaction history comprises the user'"'"'s:

(1) transaction history with at least one ATM of the financial institution, (2) transaction history with the financial institution, or (3) transaction history with third parties.

3. The method of operating a promotional program of claim 1, wherein the potential customer transaction history comprises the user'"'"'s history of transactions with at least one ATM of the financial institution, wherein the potential customer transaction history is identified by at least one identifier associated with the user.

4. The method of operating a promotional program of claim 1, wherein the user is interacting with at least one ATM of the financial institution.

5. The method of operating a promotional program of claim 1, wherein the indicia is a ticket dispensed from an ATM with a receipt of a transaction.

6. The method of operating a promotional program of claim 1, wherein the indicia is displayed on a screen of an ATM.

7. The method of operating a promotional program of claim 1, wherein the indicia is printed on a receipt of a transaction.

8. The method of operating a promotional program of claim 7, wherein the indicia is a redeemable code.

9. A system for managing an incentive program for customers of a financial institution, the system comprising:

at least one terminal associated with a financial institution for interacting with a user; and

a processor in electronic communication with the at least one terminal for;

(1) determining whether a user is an existing customer or a potential customer of the financial institution;

(2) accessing an existing customer transaction history if the user is an existing customer;

(3) accessing a potential customer transaction history if the user is a potential customer, wherein the potential customer transaction history comprises the user'"'"'s history of transactions with at least one terminal of the financial institution;

(4) applying a set of business rules to a profile of the user that are based upon the user'"'"'s status as the potential customer;

(5) presenting at least one offer, based on the set of business rules, to the user based on an identity of a potential customer'"'"'s present financial institution; and

(6) dispensing an indicia redeemable for the at least one offer.

10. The system of claim 9, wherein the at least one terminal comprises at least one automated teller machine (ATM).

11. The system of claim 9, wherein the existing customer is a present account-holder with the financial institution and the potential customer is not a present account-holder with the financial institution.

12. The system of claim 9, wherein the existing customer transaction history comprises the user'"'"'s:

(a) transaction history with the at least one terminal of the financial institution, (b) transaction history with the financial institution, or (c) transaction history with third parties.

13. The system of claim 9, wherein the potential customer transaction history is identified by at least one identifier associated with the user.

14. The system of claim 9, wherein the indicia is a ticket dispensed from the at least one terminal.

15. The system of claim 9, wherein the indicia is a ticket dispensed from the at least one terminal with a receipt of a transaction.

16. The system of claim 9, wherein the indicia is displayed on a screen of the at least one terminal.

17. The system of claim 9, wherein the indicia is printed on a receipt of a transaction.

18. The system of claim 9, wherein the indicia is a redeemable code.

19. A method of operating a promotional program for users of a financial institution, wherein the method comprises:

determining, by a computer processor, whether a user interacting with a terminal of a financial institution is an existing customer or a potential customer of the financial institution, wherein the existing customer is a present account-holder with the financial institution and the potential customer is not a present account-holder with the financial institution;

accessing, by a computer processor, an existing customer transaction history if the user is an existing customer, wherein the existing customer transaction history comprises the user'"'"'s;

(1) transaction history with the at least one terminal of the financial institution, (2) transaction history with the financial institution, and (3) transaction history with third parties;

accessing, by a computer processor, a potential customer transaction history if the user is a potential customer, wherein the potential customer transaction history comprises the user'"'"'s history of transactions with the at least one terminal of the financial institution, wherein the potential customer transaction history is identified by at least one identifier associated with the user;

presenting at least one offer, by the computer processor, determined by analyzing a set of business rules, to the user based on an identity of a user'"'"'s present financial institution;

displaying a redeemable indicia on a display associated with the terminal wherein the indicia is related to the at least one offer; and

dispensing the redeemable indicia that is redeemable for the at least on offer upon or after the user completing a triggering behavior, wherein the triggering behavior is determined from the existing customer transaction history or the potential customer transaction history.