System for providing emergency voice mail service

• US 7,929,941 B2
• Filed: 12/16/2005
• Issued: 04/19/2011
• Est. Priority Date: 12/16/2005
• Status: Expired due to Fees

• Current Assignee: Nokia of America Corporation (Nokia Corporation)
• Original Assignee: Alcatel-Lucent USA, Inc. (Nokia Corporation)
• Inventors: Bushnell, William Jackson
• Primary Examiner(s): Sing; Simon
• Assistant Examiner(s): Mohammed; Assad
• Application Number:
  US11/303,308
• Publication Number:
  US 20070142027A1
• Time in Patent Office: 1,950 Days
• Field of Search: 4554041-413, 379 671- 8828, 379 37- 51, 370352-383
• US Class Current: 455/404.1
• CPC Class Codes: H04M 2242/04 for emergency applications
• CPC Class Codes: H04M 3/4874 Intercept announcements
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

The system for providing emergency voice mail service includes two components: a first component that informs a calling party that emergency voice mail service has been activated due to an interruption in telephone service provided by the affected local exchange(s), and a second component that provides emergency voice mail service to customers who are displaced from their residences or simply affected by the service outage. The calling party that wishes to leave a message or the customer whose service is interrupted and wishes to listen to their messages calls a nationwide toll free number and is routed to the Emergency Voice Mail System. The caller is asked to enter the telephone number of the customer who is out of service and then can enter a predetermined code to leave a voice mail message or retrieve a voice mail message for the wire -line or wireless customer who is out of service.

Claims

1. An Emergency Voice Mail System connected to the telephone network for providing emergency voice mail service to a plurality of telephone customers whose serving local exchange is suffering a service outage, comprising:

emergency customer mail box for storing voice messages for a plurality of telephone customers;

emergency voice mail controller, resident in the telephone network and responsive to a local exchange suffering a service outage, for activating emergency voice mail service, comprising;

service outage database for identifying a plurality of telephone customers served by said local exchange which is suffering a service outage,

announcement system, responsive to a calling party dialing a telephone number of one of said identified telephone customers, for providing said calling party with a recorded announcement identifying the existence of said service outage,

call redirection system for enabling said calling party to manually select one of;

automatic redirection of their call to said emergency customer mail box and manually dialing a telephone number of said emergency customer mail box; and

wherein said emergency customer mail box comprises;

mail box interface, responsive to said calling party accessing said emergency customer mail box and redialing the telephone number of said identified telephone customer, for enabling said calling party to record a message for said identified telephone customer.

2. The system for providing emergency voice mail service of claim 1 wherein said emergency voice mail controller comprises:

administrator interface for enabling a telephone network administrator to access said system for providing emergency voice mail service on a secure basis; and

coverage map for enabling said network administrator to define said plurality of telephone customers by identifying said serving local exchange that is suffering a service outage.

3. The system for providing emergency voice mail service of claim 1 further comprising:

incoming call rerouter for rerouting an incoming call, received from a calling party and directed to said telephone customer, to a recorded announcement system for providing said calling party with instructions for accessing said Emergency Voice Mail System.

4. The system for providing emergency voice mail service of claim 3 further comprising:

access controller, responsive to said calling party dialing a predetermined code when connected to said recorded announcement system, for redirecting said calling party from said recorded announcement system to said emergency customer mail box.

5. The system for providing emergency voice mail service of claim 3 further comprising:

Emergency Voice Mail System access for delivering data indicative of a listed directory number of said Emergency Voice Mail System from said recorded announcement system to said calling party.

6. The system for providing emergency voice mail service of claim 1 wherein said mail box interface comprises:

password access for providing password protection of said customer voice mail box for said telephone customer.

7. The system for providing emergency voice mail service of claim 6 wherein said mail box interface further comprises:

personalized announcement for providing a calling party with a recorded announcement from said telephone customer.

8. The system for providing emergency voice mail service of claim 1 further comprising:

service restoration, responsive to said serving local exchange being restored to service from said service outage, for enabling each of said plurality of telephone customers to individually deactivate said emergency voice mail service for their emergency customer voice mail box.

9. The system for providing emergency voice mail service of claim 1 further comprising:

service restoration, responsive to said serving local exchange being restored to service from said service outage, for automatically deactivating said emergency voice mail service for said plurality of telephone customers.

10. A method of operating an Emergency Voice Mail System that is connected to the telephone network for providing emergency voice mail service to a plurality of telephone customers whose serving local exchange is suffering a service outage, comprising:

storing voice messages for a plurality of telephone customers in an emergency voice mail box.

activating an emergency voice mail controller, resident in the telephone network and responsive to a local exchange suffering a service outage, to initiate emergency voice mail service, comprising;

identifying, in a service outage database, a plurality of telephone customers served by said local exchange which is suffering a service outage,

providing, in response to a calling party dialing a telephone number of one of said identified telephone customers, said calling party with a recorded announcement identifying the existence of said service outage,

enabling said calling party to manually select one of;

automatic redirection of their call to said emergency customer mail box and manually dialing a telephone number of said emergency customer mail box; and

wherein said step of storing voice messages in an emergency customer mail box comprises;

enabling, in response to said calling party accessing said emergency customer mail box and redialing the telephone number of said identified telephone customer, said calling party to record a message for said identified telephone customer.

11. The method of providing emergency voice mail service of claim 10 wherein said step of activating comprises:

enabling a telephone network administrator to access said system for providing emergency voice mail service on a secure basis; and

enabling said network administrator to define said plurality of telephone customers by identifying said serving local exchange that is suffering a service outage.

12. The method of providing emergency voice mail service of claim 10 further comprising:

rerouting an incoming call, received from a calling party and directed to said telephone customer, to a recorded announcement system for providing said calling party with instructions for accessing said Emergency Voice Mail System.

13. The method of providing emergency voice mail service of claim 12 further comprising:

redirecting, in response to said calling party dialing a predetermined code when connected to said recorded announcement system, said calling party from said recorded announcement system to said emergency customer voice mail box.

14. The method of providing emergency voice mail service of claim 12 further comprising:

delivering data indicative of a listed directory number of said Emergency Voice Mail System from said recorded announcement system to said calling party.

15. The method of providing emergency voice mail service of claim 10 wherein said step of providing comprises:

providing password protection of said customer voice mail box for said telephone customer.

16. The method of providing emergency voice mail service of claim 15 wherein said providing further comprises:

providing a calling party with a recorded announcement from said telephone customer.

17. The method of providing emergency voice mail service of claim 10 further comprising:

enabling, in response to said serving local exchange being restored to service from said service outage, each of said plurality of telephone customers to individually deactivate said emergency voice mail service for their emergency customer voice mail box.

18. The method of providing emergency voice mail service of claim 10 further comprising:

automatically deactivating, in response to said serving local exchange being restored to service from said service outage, said emergency voice mail service for said plurality of telephone customers.