System and method of enterprise systems and business impact management

• US 7,930,396 B2
• Filed: 06/29/2010
• Issued: 04/19/2011
• Est. Priority Date: 07/10/2000
• Status: Expired due to Fees

• Current Assignee: BMC Software Incorporated (KKR & Co., Inc.)
• Original Assignee: BMC Software Incorporated (KKR & Co., Inc.)
• Inventors: Lemercier, Bernard, Trinon, Jean-Marc, Pignault, Olivier, Moitroux, Philippe
• Primary Examiner(s): LAZARO, DAVID R
• Application Number:
  US12/826,455
• Publication Number:
  US 20100268565A1
• Time in Patent Office: 294 Days
• Field of Search: 709223-224, 705/7, 705/8, 705/348
• US Class Current: 709/224
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/063 Operations research, analysis or management
• CPC Class Codes: G06Q 10/0633 Workflow analysis
• CPC Class Codes: G06Q 10/06375 Prediction of business process outcome or impact based on a proposed change
• CPC Class Codes: G06Q 10/067 Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 20/4015 using location information
• CPC Class Codes: H04L 41/06 Management of faults, events, alarms or notifications
• CPC Class Codes: H04L 41/069 using logs of notifications; Post-processing of notifications
• CPC Class Codes: H04L 41/5009 Determining service level performance parameters or violations of service level contracts, e.g. violations of agreed response time or mean time between failures [MTBF]
• CPC Class Codes: H04L 41/5012 determining service availability, e.g. which services are available at a certain point in time
• CPC Class Codes: H04L 41/5054 Automatic deployment of services triggered by the service manager, e.g. service implementation by automatic configuration of network components
• CPC Class Codes: H04L 43/0817 by checking functioning

Abstract

A system architecture and a method for managing using a cellular architecture to allow multi-tier management of events such as the managing of the actual impact or the potential impact of IT infrastructure situations on business services. A preferred embodiment includes a high availability management backbone to frame monitoring operations using a cross-domain model where IT component events are abstracted into IT Aggregate events. By combining IT Aggregate events with transaction events, an operational representation of the business services is possible. Another feature is the ability to connect this information to dependent business user groups such as internal end-users or external customers for direct impact measurement. A web of peer-to-peer rule-based cellular event processors preferably using Dynamic Data Association constitutes management backbone crossed by event flows, the execution rules, and distributed set of dynamic inter-related object data rooted in the top data instances featuring the business services.

Claims

1. A method of providing business service management (BSM) of a business service, the method comprising:

defining a business service model, representative of a business service, said business service to be managed by a plurality of programmable processing devices;

identifying physical IT resources capable of having an impact on the business service, wherein the physical IT resources are distributed throughout an IT infrastructure;

identifying logical IT resources capable of having an impact on the business service or on other logical IT resources capable of having a collective impact on the business service;

associating the identified physical and logical IT resources with processing cells, distributed throughout the IT infrastructure, and the business service model, wherein the processing cells execute on at least one of the programmable processing devices;

associating rules with the processing cells, the rules including an aggregation rule defining how one collected event is combinable with another collected event;

monitoring the physical IT resources for detectable information with at least one of the programmable processing devices, to create collected information;

receiving two or more events at least one of the processing cells;

evaluating the two or more received events, by at least one of the processing cells, using the aggregation rules associated therewith to create aggregated information;

abstracting the collected information and aggregated information to generate one or more abstract events for at least one of the logical IT resources; and

determining a status impact on the business service based at least in part on the generated abstract event(s).

2. The method of claim 1 wherein identifying logical IT resources comprises defining logical IT resources.

3. The method of claim 1 wherein identifying logical IT resources comprises selecting from already configured logical IT resources.

4. The method of claim 1 wherein the logical IT resources combine cross-domain or cross-discipline data to determine impact.

5. The method of claim 1 wherein the business service model is stored in a database.

6. The method of claim 1 wherein attributes of the physical IT resources are stored in a database.

7. The method of claim 1 wherein attributes of the logical IT resources are stored in a database.

8. The method of claim 1 wherein the abstract event contributes in an impact determination process for site application transactions.

9. The method of claim 1 wherein the abstract event contributes in an impact determination process for site business transactions.

10. The method of claim 1 wherein the abstract event contributes in an impact determination process for business user groups.

11. The method of claim 1 wherein the business service is monitored in maintenance mode.

12. The method of claim 1 wherein the business service is monitored in operational mode.

13. The method of claim 1 further comprising:

defining dependency relationships between the physical and logical IT resources in the business service model, wherein the dependency relationship identifies a master resource and a dependent resource, and wherein one or more of the dependency relationships comprises a dependency type that relates to a specific impact propagation policy.

14. The method of claim 13 wherein at least one IT resource represents a master resource in one or more relationships and a dependent resource in one or more different relationships concurrently.

15. The method of claim 1 wherein the business service model is represented as a logical hierarchy of relationships and abstractions.

16. The method of claim 15 wherein the representation is presented vertically to an end-user.

17. The method of claim 15 wherein the representation is presented horizontally to an end-user.

18. The method of claim 1 further comprising displaying a hierarchical tree of information in accordance with access rights of a user profile of an end-user.

19. The method of claim 1 wherein the rules associated with the processing cells further comprise abstraction rules.

20. The method of claim 1 wherein detectable information comprises events and metrics.

21. A program storage device having computer readable instructions stored thereon, wherein the computer readable instructions are executable on a programmable processing device to cause the programmable processing device to perform the method of claim 1.

22. A computer network executing a business services management (BSM) method, the computer network comprising:

one or more non-volatile storage devices for maintaining aggregation rules;

one or more computer systems communicatively coupled to the network, at least one of the one or more computer systems programmed to perform at least a portion of the method of claim 1,

wherein the entire method of claim 1 is performed collectively by the one or more computer systems communicatively coupled to the network.

23. A computer processor programmed to perform a method of providing business service management (BSM) of a business service based on a business service model, the method comprising a programmable processing device programmed to:

receive a definition of a business service model, representative of a business service, said business service to be managed by a plurality of programmable processing devices;

receive an identification of physical IT resources capable of having an impact on the business service wherein the physical IT resources are distributed throughout an IT infrastructure;

receive an identification of logical IT resources capable of having an impact on the business service;

receive information related to an association of the identified physical and logical IT resources with processing cells, distributed throughout the IT infrastructure, and the business service model, wherein the processing cells execute on at least one of the programmable processing devices;

receive collected information regarding the monitoring of the physical IT resources;

receive aggregated information from aggregation rules processed by at least one of the processing cells using aggregation rules association therewith;

abstract the collected information and aggregated information to generate one or more abstract events for at least one of the logical IT resources; and

determine a status impact on the business service based at least in part on the generated abstract event(s).