Method and system for providing information and advertising content in a telephone system

• US 7,933,388 B1
• Filed: 10/14/2005
• Issued: 04/26/2011
• Est. Priority Date: 01/20/2005
• Status: Expired due to Fees

• Current Assignee: 1-800-411-Save, Inc.
• Original Assignee: 1-800-411-Save, Inc.
• Inventors: Vanier, Andre Denis, Vanier, Dinoo Jal, Jawdat, Faisal N., Slemmer, Michael W.
• Primary Examiner(s): Kuntz; Curtis
• Assistant Examiner(s): ZENATI, AMAL S
• Application Number:
  US11/250,743
• Time in Patent Office: 2,020 Days
• Field of Search: 379/218.01, 379/67, 379/114.13, 379/142.01, 379/142.04, 704/200
• US Class Current: 379/67.1
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 15/08 Metering calls to called party , i.e. B-party charged for the communication
• CPC Class Codes: H04M 15/75 Account location specifications
• CPC Class Codes: H04M 15/8083 involving reduced rates or discounts, e.g. time-of-day reductions or volume discounts
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 2215/0184 involving reduced rates or discounts, e.g. time-of-day reductions, volume discounts, cell discounts, group billing, frequent calling destination(s) or user history list
• CPC Class Codes: H04M 2215/0192 Sponsored, subsidised calls via advertising, e.g. calling cards with ads or connecting to special ads, free calling time by purchasing goods
• CPC Class Codes: H04M 2215/72 Account specifications
• CPC Class Codes: H04M 2215/7204 Account location
• CPC Class Codes: H04M 3/4878 Advertisement messages
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04W 4/24 Accounting or billing

Abstract

A method for operating a directory assistance process adapted to provide a targeted message to incoming callers totally or substantially free of one or more 411-type directory assistance calling charges. The method includes receiving a phone call from an incoming caller and receiving a voice based request for information associated with directory assistance from the caller. The method also includes determining phone number information in response to the request through one or more first databases and identifying a phone number associated with the incoming caller using a caller identification process. The method further includes querying at least one database to ascertain a match between the phone number associated with the incoming caller and at least one of a plurality of identifiers in the at least one database, determining at least one message, transmitting the determined message to the incoming caller, and transmitting the phone number information to the incoming caller.

Claims

1. A method for operating a directory assistance process adapted to provide a targeted message to incoming callers totally or substantially free of one or more 411-type directory assistance calling charges, the method comprising:

receiving a phone call from an incoming caller, the call being provided through at least a telecommunication network;

receiving a voice based request for information associated with directory assistance from the incoming caller through at least the telecommunication network;

determining phone number information in response to the request through one or more first databases, the phone number information being associated with the information associated with directory assistance;

identifying a phone number associated with the incoming caller using a caller identification process;

querying at least one of the one or more databases to ascertain a match between the phone number associated with the incoming caller from the caller identification process and at least one of a plurality of identifiers in the at least one database, the at least one of the plurality of identifiers being related to at least one associated message;

determining at least one message among a plurality of messages, having a determined value, associated with the at least one of the plurality of identifiers based upon at least the phone number identified using the caller identification process, wherein said determined value is selected in part based on an expected value calculation, the expected value calculation being an expected value to be received by said system by playing said selected message among said one or more messages;

transmitting the determined message from the at least one database to the incoming caller through at least the telecommunication network; and

transmitting the phone number information to the incoming caller through at least the telecommunication network while the incoming call is totally or substantially free from one or more 411-type directory assistance charges, the one or more directory assistance charges being offset at least in part by the determined value of the at least one message.

2. The method of claim 1 wherein the information is at least one of a phone number, an address, or a business name.

3. The method of claim 1 wherein the plurality of identifiers are a plurality of phone numbers.

4. The method of claim 1 wherein the at least one database is provided by an advertiser.

5. The method of claim 1 wherein the at least one database further comprises selection criteria.

6. The method of claim 5 wherein the selection criteria comprises gender preference.

7. The method of claim 1 wherein the at least one database is provided by a system operator.

8. The method of claim 7 wherein the at least one message is provided by an advertiser.

9. The method of claim 7 wherein the at least one database further comprises selection criteria, the selection criteria including at least one of the incoming caller'"'"'s desired listing, a time of day of the phone call, a geographic area, a demographic characteristic, a psychographic characteristic, the incoming caller'"'"'s purchasing patterns, the incoming caller'"'"'s product usage, or the incoming caller'"'"'s history of system usage.

10. The method of claim 1 wherein transmitting the determined message comprises providing at least one of an aural or visual communication to the incoming caller.

11. The method of claim 1 further comprising providing an opportunity for the incoming caller to select an affirmative action in response to the message.

12. The method of claim 11 wherein the affirmative action is at least one of initiating live contact with an advertiser, requesting an additional message from an advertiser, requesting a call back from an advertiser, requesting that the determined message be saved and re-transmitted during a subsequent phone call, or requesting an SMS from an advertiser.

13. The method of claim 11 wherein the at least one database further comprises selection criteria and elements utilized to track the selection criteria, the affirmative action, and a time period between a first time associated with receiving the phone call from the incoming caller and a second time associated with ending the phone call received from the incoming caller.

14. The method of claim 1 further comprising:

determining at least one address associated with an electronic message account associated with the at least one of the plurality of identifiers based upon at least the phone number identified using the caller identification process;

determining at least one electronic message, having a second determined value, associated with the at least one of the plurality of identifiers based upon at least the phone number identified using the caller identification process; and

transmitting the at least one electronic message from the at least one database to the electronic message account through a computer network.

15. The method of claim 14 wherein the electronic message account comprises an e-mail account.

16. A method for operating a directory assistance process adapted to provide a targeted message to requesters substantially free of one or more 411-type directory assistance calling charges, the method comprising:

receiving a data transmission from a requester, wherein the data transmission is related to a request for directory assistance information and the data transmission is communicated through a wireless telecommunications data protocol operating on at least a telecommunications network;

determining phone number information in response to the data transmission through one or more first databases, the phone number information being associated with the directory assistance information;

identifying a phone number associated with the requester using a wireless number identification process;

querying at least one database to ascertain a match between the phone number associated with the requester and at least one of a plurality of identifiers in the at least one database, at least one of the plurality of identifiers being related to at least one associated message;

determining at least one message among a plurality of messages, having a determined value, associated with the at least one of the plurality of identifiers based upon at least the phone number identified using the wireless number identification process, wherein said determined value is selected in part based on an expected value calculation, the expected value calculation being an expected value to be received by said system by playing said selected message among said one or more messages;

transmitting the determined message from the at least one database to the requester through at least the telecommunication network; and

transmitting the phone number information to the requester through at least the telecommunication network while the requester is substantially free from one or more 411-type directory assistance charges, the one or more directory assistance charges being offset at least in part by the determined value of the at least one message.

17. The method of claim 16 wherein the directory assistance information is at least one of a phone number, an address, or a business name.

18. The method of claim 16 wherein the at least one database comprises selection criteria.

19. The method of claim 18 wherein the selection criteria comprises gender preference.

20. The method of claim 18 wherein the selection criteria comprises at least one of the requester'"'"'s request for directory assistance information, a time of day of the phone call, a geographic area, a demographic characteristic, a psychographic characteristic, a purchasing pattern associated with the requester, a product usage history associated with the requester, or a system usage history of the requester.

21. The method of claim 18 wherein transmitting the determined message comprises providing at least one of an aural or visual communication to the requester.

22. The method of claim 18 further comprising providing an opportunity for the requester to select an affirmative action in response to the determined message.

23. The method of claim 22 wherein the affirmative action is at least one of initiating live contact with an advertiser, requesting an additional message from an advertiser, requesting a call back from an advertiser, requesting an SMS from an advertiser, or requesting an email from an advertiser.

24. A system for operating a directory assistance process adapted to provide a targeted message to incoming callers totally or substantially free of one or more 411-type directory assistance calling charges, the system comprising:

a memory; and

a processor coupled to the memory and adapted to;

receive a phone call from an incoming caller, the call being provided through at least a telecommunication network,

receive a voice based request for information associated with directory assistance from the caller through at least the telecommunication network,

determine phone number information in response to the request through one or more first databases stored in the memory, the phone number information being associated with the information associated with directory assistance,

identify a phone number associated with the incoming caller using a caller identification process,

query at least one of the one or more databases stored in the memory to ascertain a match between the phone number associated with the incoming caller from the caller identification process and at least one of a plurality of identifiers in the at least one database stored in the memory, the at least one of the plurality of identifiers being related to at least one associated message,

determine at least one message among a plurality of messages, having a determined value, associated with the at least one of the plurality of identifiers based upon at least the phone number identified using the caller identification process, wherein said determined value is selected in part based on an expected value calculation, the expected value calculation being an expected value to be received by said system by playing said selected message among said one or more messages,

transmit the determined message from the at least one database to the incoming caller through at least the telecommunication network, and transmit the phone number information to the incoming caller through at least the telecommunication network while the incoming call is totally or substantially free from one or more 411-type directory assistance charges, the one or more directory assistance charges being offset at least in part by the determined value of the at least one message.

25. The system of claim 24 wherein the processor is further adapted to provide an opportunity for the incoming caller to select an affirmative action in response to the message.

26. A non-transitory computer program product stored on a computer-readable storage medium for operating a directory assistance process adapted to provide a targeted message to incoming callers totally or substantially free of one or more 411-type directory assistance calling charges, the computer program product comprising:

code for receiving a phone call from an incoming caller, the call being provided through at least a telecommunication network;

code for receiving a voice based request for information associated with directory assistance from the caller through at least the telecommunication network;

code for determining phone number information in response to the request through one or more first databases, the phone number information being associated with the information associated with directory assistance;

code for identifying a phone number associated with the incoming caller using a caller identification process;

code for querying at least one of the one or more databases to ascertain a match between the phone number associated with the incoming caller from the caller identification process and at least one of a plurality of identifiers in the at least one database, the at least one of the plurality of identifiers being related to at least one associated message;

code for determining at least one message among a plurality of messages, having a determined value, associated with the at least one of the plurality of identifiers based upon at least the phone number identified using the caller identification process, wherein said determined value is selected in part based on an expected value calculation, the expected value calculation being an expected value to be received by said system by playing said selected message among said one or more messages;

code for transmitting the determined message from the at least one database to the incoming caller through at least the telecommunication network; and

code for transmitting the phone number information to the incoming caller through at least the telecommunication network while the incoming call is totally or substantially free from one or more 411-type directory assistance charges, the one or more directory assistance charges being offset at least in part by the determined value of the at least one message.

27. A method of using a directory assistance system adapted to provide a targeted message to incoming callers totally or substantially free of one or more 411-type directory assistance calling charges, the method comprising:

placing a phone call from a communications handset, the call being placed by a caller through at least a telecommunication network, wherein a phone number associated with the communications handset is identified using a caller ID process;

providing a voice based request for information associated with directory assistance through at least the telecommunication network, wherein phone number information is determined in response to the voice based request utilizing one or more databases;

receiving a determined message at the communications handset, the determined message having been determined by querying at least one of the one or more databases to ascertain a match between the phone number associated with the communications handset and at least one of a plurality of identifiers in the at least one database, and associating the determined message with the plurality of identifiers, wherein the determined messages is at least one message among a plurality of messages having a determined value, wherein said determined value is selected in part based on an expected value calculation, the expected value calculation being an expected value to be received by said system by playing said selected message among said one or more messages; and

receiving the phone number information at the communications handset utilizing at least the telecommunication network.

28. A system for providing a directory assistance process adapted to provide a targeted message to incoming callers totally or substantially free of one or more 411-type directory assistance calling charges, the system comprising:

a plurality of handsets, wherein each of the handsets is identified with a phone number and is coupled to at least a telecommunication network;

one or more servers having an input handler, wherein the input handler is adapted to receive;

a phone call from an incoming caller, the call being provided through at least the telecommunication network, and

a voice based request for information associated with directory assistance from the incoming caller through at least the telecommunication network;

one or more databases coupled to the one or more servers;

a classification engine coupled to the one or more servers and adapted to;

determine phone number information in response to the request through the one or more databases, the phone number information being associated with the information associated with directory assistance,

query at least one of the one or more databases to ascertain a match between the phone number associated with one of the plurality of handsets and at least one of a plurality of identifiers in the at least one database, the at least one of the plurality of identifiers being related to at least one associated message, and

determine at least one message among a plurality of messages, having a determined value, associated with the at least one of the plurality of identifiers based upon at least the phone number associated with the one of the plurality of handsets, wherein said determined value is selected in part based on an expected value calculation, the expected value calculation being an expected value to be received by said system by playing said selected message among said one or more messages;

one or more servers having an output handler adapted to;

transmit the determined message from the at least one database to the incoming caller through at least the telecommunication network, and transmit the phone number information to the incoming caller through at least the telecommunication network while the incoming call is totally or substantially free from one or more 411-type directory assistance charges, the one or more directory assistance charges being offset at least in part by the determined value of the at least one message.

29. The system of claim 28 wherein the phone number associated with the one of the plurality of handsets is determined using a caller identification process.

30. The system of claim 28 wherein the one of the plurality of handsets is a wireless handset.