System and method generating voice sites

• US 7,933,389 B2
• Filed: 12/19/2006
• Issued: 04/26/2011
• Est. Priority Date: 12/19/2006
• Status: Active Grant

• Current Assignee: Wrp IP Management, LLC
• Original Assignee: International Business Machines Corporation
• Inventors: Kumar, Arun, Rajput, Nitendra
• Primary Examiner(s): Anwah; Olisa
• Application Number:
  US11/612,787
• Publication Number:
  US 20080144783A1
• Time in Patent Office: 1,589 Days
• Field of Search: 379/67.1, 379/88.17, 379/88.22, 379/88.23, 379/88.25, 379/68, 379/201.03
• US Class Current: 379/68
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 2203/1033 Remote administration, e.g. of web servers
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML

Abstract

A system and method for generating and providing a voice-site on a linked network of voice-sites over a network. A voice call is received from a subscriber at the first voice site, the first voice site hosted on a server and the subscriber is associated with the first voice site. The subscriber is configured to create and personalize a second voice site starting from the first voice site by specifying personal preferences of the subscriber and available components on the server, and the second voice site created by the subscriber comprises a list of services offered by the subscriber, and then host the second voice site on the server.

Claims

1. A method for generating voice sites on a server, the method comprising:

receiving a voice call from a subscriber at a first voice site, where the first voice site is hosted on the server and the subscriber is associated with the first voice site;

enabling the subscriber to create and personalize a second voice site starting from the first voice site by specifying personal preferences of the subscriber and available components on the server via an interface comprising an interactive voice response module coupled to a voice browser, where the second voice site created by the subscriber comprises a list of services offered by the subscriber;

hosting the second voice site on the server;

receiving a voice call from a caller at the server wherein the voice call from the caller is directed to the subscriber;

identifying the caller at the server;

directing the voice call received from the caller to an appropriate voice site of the subscriber hosted on the server by dynamically interacting with the caller in real time; and

providing the caller with an appropriate response, the response comprising services available at the subscribers voice site,

wherein the appropriate voice site of the subscriber hosted on the server is configured to provide a call summary to the subscriber after the voice call is terminated.

2. The method of claim 1, further comprising enabling the subscriber to retrieve and edit the second voice site in response to a voice call from the subscriber, wherein editing the second voice site comprises incorporating suitable modifications as decided by the subscriber of the second voice site.

3. The method of claim 1, wherein the available components on the server may be a reusable dialog component maintained at the server by means of a registry.

4. The method of claim 1, further comprising:

forming a network of linked voices sites by linking the second voice sites of several relevant subscribers hosted on the server, wherein the voice sites are configured to provide voice based services.

5. The method of claim 1, wherein the second voice site may be hosted on a server that belongs to a different network than the home network of the subscriber.

6. The method of claim 5, wherein the voice sites may be provided with an electronic connection thereby creating an interconnected voice network.

7. The method of claim 5, further comprising:

connecting the voice call from the caller to the subscriber via the subscribers voice site.

8. The method of claim 1, wherein the server is configured to maintain a registry of services offered by the voice sites hosted on the server.

9. A system for generating voice sites on a server comprising:

a receiving means configured to receive a voice call from a subscriber at a first voice site, the first voice site associated with the subscriber;

processing means configured to enable the subscriber to create and personalize a second voice site starting from the first voice site by specifying personal preferences of the subscriber and available components on the server via an interface comprising an interactive voice response module coupled to a voice browser, and the second voice site created by the subscriber comprises a list of services offered by the subscriber; and

a means for hosting the second voice site on the server,

wherein the receiving means is further configured to receive a voice call from a caller at the server, wherein the voice call from the caller is directed to the subscriber and configured to identify the caller; and

wherein the processing means is further configured to direct the voice call received from the caller to an appropriate voice site of the subscriber hosted on the server by dynamically interacting with the caller in real time and to provide the caller with an appropriate response,

wherein the appropriate response comprises identifying services available at the subscribers voice site, and

wherein the appropriate voice site of the subscriber hosted on the server is configured to provide a call summary to the subscriber after the voice call is terminated.

10. The system of claim 9, wherein the processing means is further configured to enable the subscriber to retrieve and edit the second voice site in response to a call from the subscriber, wherein to edit the second voice site comprises incorporating suitable modifications as decided by the subscriber of the second voice site.

11. The system of claim 9, wherein the available components on the server may be a reusable dialog component maintained at the server by means of a registry.

12. The system of claim 9, further comprising:

the processing means being further configured to link the second voice sites of several relevant subscribers hosted on the server, thereby forming a network of linked voices sites.

13. The system of claim 9, wherein the second voice site may be hosted on a second server, where the second server belongs to a different network than the home network of the subscriber.

14. The system of claim 13, wherein the voice sites may be provided with an electronic connection thereby creating an interconnected voice network.

15. The system of claim 9, wherein the processing means is configured to connect the voice call from the caller to the subscriber via the subscribers voice site.

16. The system of claim 15, wherein the server is configured to maintain a registry of services offered by the voice sites hosted on the server.