System and method for call bridging in a call center using a virtual private network
First Claim
1. A system for bridging a call in a network connecting the call to a first destination and a second destination with intermediate communication links that are each associated with a dialed number identification service (DNIS) label associated with the call, comprising:
- an interface to receive the call via the network, wherein the received call is connected to the first destination; and
a routing engine, the routing engine communicating with the interface to direct the call from the first destination to the second destination and to selectively bridge the call from the network to the second destination via a virtual network by;
analyzing the DNIS label associated with each intermediate communication link to determine whether the intermediate communication links are part of the same call flow, andupon determining that the analyzed DNIS labels associated with the intermediate communication links identify the are intermediate links as part of the same call flow, establishing a direct connection between the network and the second destination via a virtual network and terminating at least one of the intermediate communication links.
3 Assignments
0 Petitions
Accused Products
Abstract
A method and system for bridging a call in a network as well as a bridged call are provided. A call is received via a network. The call is connected to a first destination. The call is then directed from the first destination to a second destination. Intermediate connection links connecting the network, the first destination, and the second destination are associated with a dialed number identification service (DNIS) label associated with the call. The call is selectively bridged from the network to the second destination via a virtual network by: analyzing the DNIS label associated with each intermediate communication link; determining that the analyzed DNIS labels identify the intermediate links as part of the same call flow; establishing a direct connection between the network and the second destination via the virtual network; and terminating at least one of the intermediate communication links.
24 Citations
24 Claims
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1. A system for bridging a call in a network connecting the call to a first destination and a second destination with intermediate communication links that are each associated with a dialed number identification service (DNIS) label associated with the call, comprising:
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an interface to receive the call via the network, wherein the received call is connected to the first destination; and a routing engine, the routing engine communicating with the interface to direct the call from the first destination to the second destination and to selectively bridge the call from the network to the second destination via a virtual network by; analyzing the DNIS label associated with each intermediate communication link to determine whether the intermediate communication links are part of the same call flow, and upon determining that the analyzed DNIS labels associated with the intermediate communication links identify the are intermediate links as part of the same call flow, establishing a direct connection between the network and the second destination via a virtual network and terminating at least one of the intermediate communication links. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method for bridging a call in a network, comprising:
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receiving a call via a network; connecting the call to a first destination; directing the call from the first destination to a second destination; associating intermediate connection links connecting the network, the first destination, and the second destination with a dialed number identification service (DNIS) label associated with the call; and selectively bridging the call from the network to the second destination via a virtual network by; analyzing the DNIS label associated with each intermediate communication link to determine whether the intermediate communication links are part of the same call flow, and upon determining that the analyzed DNIS labels associated with the intermediate communication links identify the are intermediate links as part of the same call flow, establishing a direct connection between the network and the second destination via a virtual network and terminating at least one of the intermediate communication links. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A bridged call, the bridged call being transferred in a network according to a method comprising:
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receiving a call via a network; connecting the call to a first destination; directing the call from the first destination to a second destination; associating intermediate connection links connecting the network, the first destination, and the second destination with a dialed number identification service (DNIS) label associated with the call; and selectively bridging the call from the network to the second destination via a virtual network by; analyzing the DNIS label associated with each intermediate communication link to determine whether the intermediate communication links are part of the same call flow, and upon determining that the analyzed DNIS labels associated with the intermediate communication links identify the are intermediate links as part of the same call flow, establishing a direct connection between the network and the second destination via a virtual network and terminating at least one of the intermediate communication links. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24)
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Specification