Methods and apparatus for self-diagnosing electronic price labels

• US 7,933,804 B2
• Filed: 01/24/2006
• Issued: 04/26/2011
• Est. Priority Date: 11/30/1999
• Status: Expired due to Fees

• Current Assignee: NCR Voyix Corporation
• Original Assignee: NCR Corporation (NCR Voyix Corporation)
• Inventors: Bhyravabhotla, Raghurama
• Primary Examiner(s): RINES, ROBERT D
• Assistant Examiner(s): Hayles, Ashford
• Application Number:
  US11/338,925
• Publication Number:
  US 20060122887A1
• Time in Patent Office: 1,918 Days
• Field of Search: 705/20, 340/5.91
• US Class Current: 705/20
• CPC Class Codes: G06Q 20/201 Price look-up processing, e.g. updating
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions

Abstract

A self-diagnosing electronic price label. The label communicates with a central processor in order to receive price information for display and to report the status of the label to the central processor. The label periodically runs a self-test program to verify proper operation of its components. If a component fails the self-test, the failure is reported to a central processor, and the central processor reports the failure for investigation. During normal operation, the label issues a signal to the central processor indicating normal operation. In the event of a failure, the label ceases to send the signal indicating normal operation. When the signal is not received as expected, the central processor reports the failure to receive the signal for investigation. This allows the central processor to be alerted to failures which disable communication between the label and the central processor.

Claims

1. A method of electronic price label self-diagnosis of failures, the method comprising the steps of:

receiving power from only a battery by an electronic price label;

periodically performing an unsolicited self-diagnostic test by a processor in the electronic price label;

wirelessly communicating from the electronic price label to a central processor a normal operation signal when the processor of the electronic price label fails to detect a fault during the unsolicited self-diagnostic test; and

wirelessly communicating from the electronic price label to the central processor a fault signal identifying a fault when the processor in the electronic price label detects the fault during execution of the unsolicited self diagnostic test.

2. The method of claim 1 further comprising:

periodically transmitting the normal operation signal by the electronic price label to the central processor as long as the electronic price label is capable of transmitting;

receiving the normal operation signal by the central processor as long as the electronic price label is capable of transmitting; and

reporting another fault by the central processor when the central processor fails to receive the normal operation signal.

3. The method of claim 1 further comprising:

providing an error indication at the electronic price label when the fault precludes accurate reporting of the fault to the central processor.

4. The method of claim 3 wherein the error indication is an audible tone.

10. The method of claim 1 further comprising:

performing operations by the electronic price label in response to status requests wirelessly received from the central processor.

11. The method of claim 1 wherein the unsolicited self-diagnostic test periodically performed by the processor in the electronic price label further comprises fault isolation to identify the fault exists in a replaceable component.

12. The method of claim 1 wherein the unsolicited self-diagnostic test periodically performed by the processor in the electronic price label further comprises determining if the fault is an easily correctable one.

13. The method of claim 1 wherein the unsolicited self-diagnostic test periodically performed by the processor in the electronic price label comprises identifying an affected component for the fault.

14. The method of claim 1 wherein the unsolicited self-diagnostic test tests the processor, a battery, a display, a memory, a transmitter and a receiver of the electronic price label.

15. The method of claim 1 wherein the unsolicited self-diagnostic test tests for a stuck pushbutton.

16. The method of claim 1 wherein the unsolicited self-diagnostic test further comprises verifying contents of a volatile memory.

17. The method of claim 16 wherein verifying contents of the volatile memory further comprises the electronic price label receiving expected memory contents from the central processor and the processor comparing the contents of the volatile memory with the received expected memory contents.

18. The method of claim 1 wherein the unsolicited self-diagnostic test tests the battery for a low battery condition.

5. An electronic price label comprising;

a battery for providing sole power for powering the electronic price label;

memory for storing diagnostic software for performing a self-diagnostic test;

a communication interface for wirelessly communicating with a host system;

a display for displaying price information; and

a processor powered by the battery, wherein the processor periodically performs the self-diagnostic test according to a schedule without first receiving a status request from the host system, wherein the processor furnishes test signals to at least one of the display, communication interface, memory, and battery during the self-diagnostic test, wherein the processor analyzes return signals from the at least one of the display, communication interface, memory, and battery during the self-diagnostic test, wherein the processor determines whether a failure exists in the electronic price label during the self-diagnostic test, and then wirelessly reports said failure to the host system.

6. The electronic price label of claim 5 wherein the processor, when executing the diagnostic software, compares return signals against fault signatures stored in memory.

7. The electronic price label of claim 5 wherein the processor directs the display to identify the reported failure.

8. The electronic price label of claim 5 wherein the processor transmits the reported failure through the communication interface.

9. A method of self-diagnosis of failures in an electronic price label system, the method comprising the steps of:

receiving power from only a battery by each of a plurality of electronic price labels;

periodically performing an unsolicited self-diagnostic test without first receiving a status request from a central processor by each of the electronic price labels;

wirelessly reporting each fault detected by the self-diagnostic test from the electronic price labels to the central processor when the detected fault does not preclude accurate reporting of the fault by the electronic price labels; and

providing an error indication when the detected fault precludes accurate reporting of the fault to the central processor by the electronic price labels.