Messaging advise in presence-aware networks

• US 7,936,865 B2
• Filed: 09/30/2008
• Issued: 05/03/2011
• Est. Priority Date: 01/20/2003
• Status: Expired due to Fees

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Zmolek, Andrew Charles, Brunson, Gordon R.
• Primary Examiner(s): Patel; Hemant
• Application Number:
  US12/242,432
• Publication Number:
  US 20090028303A1
• Time in Patent Office: 945 Days
• Field of Search: 370259-271, 370351-356, 379/88.08, 379/88.11, 379/88.12, 379/88.13, 379/88.14, 379/88.17, 379/88.18, 379/88.22, 379/211.01, 379/211.02, 379/212.01, 379/215.01, 455/412.1, 455/412.2, 455/413, 455/414.1, 709202-203, 709/217, 709224-226, 709228-229
• US Class Current: 379/215.01
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/10 Multimedia information
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1083 In-session procedures
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04L 65/4015 where at least one of the additional parallel sessions is real time or time sensitive, e.g. white board sharing, collaboration or spawning of a subconference
• CPC Class Codes: H04L 65/762 at the source reformatting of additional data in video distribution servers H04N21/2355
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04M 2201/50 Telephonic communication in combination with video communication
• CPC Class Codes: H04M 2203/652 Call initiation triggered by text message
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A presence aware communications system, comprising a messaging system configured to perform at least one of the following operations:

• • (a) provide a subscriber'"'"'s communication device with information regarding an incoming contact during a messaging session between the subscriber'"'"'s communication device and the messaging system;
  • (b) provide the subscriber'"'"'s communication device with a text message containing information regarding one or more messages when a notification is received that the subscriber'"'"'s communication device is available;
  • (c) provide the subscriber'"'"'s communication device with a text message relating to a voice message from a different first party received by the messaging system;
  • (d) in response to the subscriber'"'"'s communication device requesting a connection with at least one of an inputted telephone number and address, provide the subscriber'"'"'s communication device with a notification respecting at least one eligible message from a second party associated with the at least one of an inputted telephone number and address;
  • (e) while a contact between the subscriber and a different third party is in progress, provide the subscriber'"'"'s communication device with information respecting the at least one eligible message from the third party;
  • (f) transform an audio messaging session between the messaging system and the communication device of a contacting party into a graphical user interface-based audio session; and
  • (g) transform the audio messaging session into a session having a video channel or both audio and video channels.

Claims

1. A method for handling a contact directed to a subscriber, comprising:

conducting a messaging session with a communication device of a subscriber in which previously received messages are provided to the subscriber'"'"'s communication device from a messaging system;

during the messaging session between the messaging system and the subscriber'"'"'s communication device, receiving a new contact intended for the subscriber'"'"'s communication device;

notifying the subscriber of the new contact;

determining that the subscriber has accepted the new contact and in response thereto suspending the messaging session; and

while the messaging session is suspended, connecting a contactor that originated the new contact with the subscriber by sending a call setup message to a communication device of the contactor, the call setup message comprising parameters which allow the contactor to join the subscriber in a new session, wherein the call setup message comprises an OK message including the messaging system'"'"'s address, codec, and listening port number.

2. The method of claim 1, wherein the messages are one or more of text messages and voice messages and wherein, while the messaging session is suspended, a state of the messaging session is preserved and timeout disconnect treatment is disabled for the duration of the new contact.

3. The method of claim 1, wherein the conducting step comprises:

assigning to the messaging session a temporary barge-in address for receiving incoming contacts during the messaging session.

4. The method of claim 3, wherein the conducting step comprises:

registering the barge-in address with a presence server for at least the duration of the messaging session.

5. The method of claim 1, further comprising:

during the messaging session between the messaging system and the subscriber'"'"'s communication device, receiving a second new contact intended for the subscriber'"'"'s communication device;

notifying the subscriber of the second new contact;

determining that the subscriber has not accepted the second new contact and in response thereto initiating a second new and different session with a second contactor associated with the second new contact to receive a message from the contactor.

6. The method of claim 1, further comprising:

when the contact is terminated, continuing the messaging session with the subscriber'"'"'s communication device.

7. The method of claim 1, further comprising:

sending an INVITE message to the messaging system, the INVITE message containing a codec, address, and listening port number associated with the contactor, wherein the INVITE message causes the new contact to be announced to the subscriber.

8. The method of claim 3, wherein, when the messaging session is disconnected, the messaging system causes the barge-in address to become unregistered.

9. The method of claim 1, wherein, while the messaging system is waiting for an acceptance from the subscriber, the contactor receives a ring-back indicator.