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Method and system for blocking communication within a conference service

  • US 7,940,705 B2
  • Filed: 09/09/2004
  • Issued: 05/10/2011
  • Est. Priority Date: 09/09/2004
  • Status: Active Grant
First Claim
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1. A computer-implemented method for providing a conference service executable on a processor, comprising:

  • hosting a conference between a plurality of endpoints;

    communicating at least one media stream received from at least one of the plurality of endpoints to the remaining plurality of endpoints;

    receiving a request to block communication of the at least one media stream to a first endpoint of the plurality of endpoints;

    blocking communication of the at least one media stream to the first endpoint; and

    whereinthe first endpoint comprises an interactive voice response (IVR) system;

    a second endpoint of the plurality of endpoints is used by an agent;

    a third endpoint of the plurality of endpoints is used by a caller; and

    receiving a request to block communication of the at least one media stream to the first endpoint comprises receiving a request from the agent to block communication of the at least one media stream to the IVR system.

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