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Method and system for identifying and categorizing past due telecommunication service orders

  • US 7,941,333 B2
  • Filed: 06/30/2003
  • Issued: 05/10/2011
  • Est. Priority Date: 06/30/2003
  • Status: Active Grant
First Claim
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1. A system for identifying and categorizing past due telecommunication service orders, the system comprising:

  • an automated routing and completion unit that receives telecommunication service orders for the establishment of new telephone service for a customer;

    a data storage device that maintains at least one history file of received service orders and a record of completed service orders;

    an analyzer that classifies service orders in the at least one history file, the classifying comprising;

    determining whether a service order is past due;

    scanning for, based upon messages found in the service order, a classification for the service order, in response to determining that the service order is past due;

    responsive to identifying the classification for a past due service order placing the past due service order in a first queue based on the classification assigned to the past due service order;

    responsive to a determination that the past due service order does not have a previously determined classification;

    placing the past due service order in a second queue containing only past due service orders determined to have no classification;

    parsing the past due service order in the second queue to assign a new classification to the past due service order;

    placing a classification code on the past due service order corresponding to the new classification assigned to service order;

    placing the past due service order in the first queue based on the classification code assigned to the past due service order; and

    removing the past due service order from the second queue.

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