Documenting remote engagements
First Claim
Patent Images
1. A computer-implemented method, comprising:
- receiving a request from a consumer of medical services to consult with a medical provider;
establishing a telephone-based communication over a telephone-based communication channel between the consumer of medical services and a provider of medical services based on the received request;
establishing, by a computer, a record based on the communication;
prompting the provider to furnish an audio message related to the telephone-based communication after the consumer disconnects from the telephone-based communication;
receiving and recording, by the computer, the audio message from the provider after the consumer disconnects from the telephone-based communication without disconnecting the provider from the telephone-based communication channel established between the consumer and the provider; and
associating, by the computer, the audio message with the established record.
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Accused Products
Abstract
A service provider is prompted to provide a summary of an engagement with a consumer, an audible summary provided by the provider is recorded and, and the audible summary is associated with a record of the engagement.
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Citations
21 Claims
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1. A computer-implemented method, comprising:
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receiving a request from a consumer of medical services to consult with a medical provider; establishing a telephone-based communication over a telephone-based communication channel between the consumer of medical services and a provider of medical services based on the received request; establishing, by a computer, a record based on the communication; prompting the provider to furnish an audio message related to the telephone-based communication after the consumer disconnects from the telephone-based communication; receiving and recording, by the computer, the audio message from the provider after the consumer disconnects from the telephone-based communication without disconnecting the provider from the telephone-based communication channel established between the consumer and the provider; and associating, by the computer, the audio message with the established record. - View Dependent Claims (2, 3, 4, 5)
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6. A computer implemented method, comprising
prompting a medical service provider to provide an audio message related to a telephone based engagement with a consumer of medical services; -
recording the audio message provided by the medical service provider; associating the audio message with a record of the engagement. retrieving the record of the engagement from a memory; replaying the audio message; and prompting the medical service provider to generate a written summary of the engagement via a computer.
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7. A computer-implemented method for determining compensation for a medical service provider, the method comprising:
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establishing a communication between a consumer of medical services and a provider of medical services based on a request from the consumer of medical services to consult with a medical provider; establishing a record based on the established communication; prompting the service provider to furnish an electronic summary of the communication; and providing a payment to the service provider after receipt of the electronic summary. - View Dependent Claims (8, 9)
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10. A computer program product residing on a computer readable medium for providing broker services to consumers and service providers, the computer program product comprising instructions for causing a computer to:
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receive a request from a consumer of medical services to consult with a medical provider; establish a telephone-based communication over a telephone-based communication channel between the consumer of medical services and a provider of medical services based on the received request; establish a record based on the communication; prompt the provider to furnish an audio message related to the telephone-based communication after the consumer disconnects from the telephone-based communication; receive and recording the audio message from the provider after the consumer disconnects from the telephone-based communication without disconnecting the provider from the telephone-based communication channel established between the consumer and the provide; and associate the audio message with the established record. - View Dependent Claims (11, 12, 13, 14)
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15. An apparatus comprising:
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a processor; and a computer program product residing on a computer readable medium for providing broker services to consumers and service providers, the computer program product comprising instructions for causing the processor to; receive a request from a consumer of medical services to consult with a medical provider; establish a telephone-based communication over a telephone-based communication channel between the consumer of medical services and a provider of medical services based on the received request; establish a record based on the communication; prompt the provider to furnish an audio message related to the telephone-based communication after the consumer disconnects from the telephone-based communication; receive and recording the audio message from the provider after the consumer disconnects from the telephone-based communication without disconnecting the provider from the telephone-based communication channel established between the consumer and the provide; and associate the audio message with the established record. - View Dependent Claims (16, 17, 18, 19)
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20. A computer program product residing on a computer readable medium for providing broker services to consumers and service providers, the computer program product comprising instructions for causing a computer to:
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prompt a medical service provider to provide an audio message related to a telephone based engagement with a consumer of medical services; record an the audio message provided by the medical service provider; associate the audio message with a record of the engagement. retrieve the record of the engagement from a memory; replay the audio message; and prompt the medical service provider to generate a written summary of the engagement via a computer.
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21. An apparatus comprising:
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a processor; and a computer program product residing on a computer readable medium for providing broker services to consumers and service providers, the computer program product comprising instructions for causing the processor to; prompt a medical service provider to provide an audio message related to a telephone based engagement with a consumer of medical services; record an the audio message provided by the medical service provider; associate the audio message with a record of the engagement. retrieve the record of the engagement from a memory; replay the audio message; and prompt the medical service provider to generate a written summary of the engagement via a computer.
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Specification