Extending functionality of workflow applications using instant messaging (IM)

• US 7,945,690 B2
• Filed: 12/20/2007
• Issued: 05/17/2011
• Est. Priority Date: 09/17/2002
• Status: Expired due to Term

• Current Assignee: Uber Technologies, Inc.
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Daniell, William Todd, Davis, Joel (Hassan), Daigle, Brian K., Kent, Larry G. Jr.
• Primary Examiner(s): NGUYEN, PHUOC H
• Application Number:
  US11/961,267
• Publication Number:
  US 20080098080A1
• Time in Patent Office: 1,244 Days
• Field of Search: 709/203, 709/206, 709/231
• US Class Current: 709/231
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 51/234 for tracking messages
• CPC Class Codes: H04L 63/0428 wherein the data content is protected, e.g. by encrypting or encapsulating the payload
• CPC Class Codes: H04L 63/0457 wherein the sending and receiving network entities apply dynamic encryption, e.g. stream encryption cryptographic mechanisms or cryptographic arrangements for stream encryption H04L9/065
• CPC Class Codes: H04L 69/08 Protocols for interworking; Protocol conversion

Abstract

Plug-ins for instant messaging (IM) systems are described. By using plug-ins in conjunction with IM systems, the functionality of IM systems may be greatly extended. Specifically, in business applications, such as workflow processes, IM provides a more reliable approach to determining actual delivery of messages.

Claims

1. An instant messaging (IM) system comprising:

a workflow transport-protocol object (TPO) adapted to receive a workflow request from a workflow server, the workflow transport-protocol object (TPO) being further adapted to format the workflow request to generate an instant messaging (IM) request data stream, the workflow transport-protocol object (TPO) being further adapted to convey the instant messaging (IM) request data stream; and

an instant messaging (IM) server adapted to receive the conveyed instant messaging (IM) request data stream from the workflow transport-protocol object (TPO), the instant messaging (IM) server being further adapted to convey the instant messaging (IM) request data stream to an instant messaging (IM) client.

2. The system of claim 1:

wherein the instant messaging (IM) server is further adapted to receive an instant messaging (IM) response data stream from the instant messaging (IM) client, the instant messaging (IM) server being further adapted to convey the instant messaging (IM) response data stream to the workflow transport-protocol object (TPO); and

wherein the workflow transport-protocol object (TPO) is further adapted to receive the instant messaging (IM) response data stream, the workflow transport-protocol object (TPO) being further adapted to format the instant messaging (IM) response data stream to generate a workflow response, the workflow transport-protocol object (TPO) being further adapted to convey the workflow response to the workflow server.

3. The instant messaging (IM) system of claim 2, wherein the workflow response is compliant with a protocol of the workflow server.

4. The instant messaging (IM) system of claim 1, wherein the workflow transport-protocol object (TPO) tags the instant messaging (IM) request data stream to indicate that a particular workflow-related message is embedded in the instant messaging (IM) request data stream.

5. The instant messaging (IM) system of claim 1, wherein the workflow request is directed to a specified instant messaging (IM) address.

6. The instant messaging (IM) system of claim 5, wherein the workflow transport-protocol object (TPO) issues a query for presence information to the instant messaging (IM) server, the presence information being related to the specified instant messaging (IM) address.

7. The instant messaging (IM) system of claim 6, wherein the workflow transport-protocol object (TPO) receives the presence information from the instant messaging (IM) server in response to the query for presence information.

8. The instant messaging (IM) system of claim 7, wherein the presence information received from the instant messaging (IM) server in response to the query for presence information is selected from a group consisting of:

a not-present indication; and

a present indication.

9. The instant messaging (IM) system of claim 8, wherein the workflow transport-protocol object (TPO) generates an error message in response to receiving a not-present indication and conveys the generated error message to the workflow server.

10. The instant messaging (IM) system of claim 8, wherein the workflow transport-protocol object (TPO) conveys the instant messaging (IM) data stream to the instant messaging (IM) server in response to receiving a present indication.

11. The instant messaging (IM) system of claim 1, further comprising:

an instant messaging (IM) transport-protocol object (TPO).

12. The instant messaging (IM) system of claim 11, wherein the instant messaging (IM) transport-protocol object (TPO) receives the instant messaging (IM) request data stream from the instant messaging (IM) server and translates the instant messaging (IM) request data stream for the instant messaging (IM) client.

13. The instant messaging (IM) system of claim 12, further comprising:

the instant messaging (IM) client.

14. The instant messaging (IM) system of claim 13, wherein the instant messaging (IM) client conveys data that is delineated by tags in the translated instant message (IM) request data stream to a workflow plug-in component.

15. The instant messaging (IM) system of claim 14, further comprising:

the workflow plug-in component, wherein the workflow plug-in component receives the data and processes the data.

16. The instant messaging (IM) system of claim 15, wherein the data is processed by at least prompting a user for a response to the data.

17. The instant messaging (IM) system of claim 16, wherein the workflow plug-in component conveys the response to the data to the instant messaging (IM) client.

18. The instant messaging (IM) system of claim 17, wherein the instant messaging (IM) client relays the response to the data to the instant messaging (IM) transport-protocol object (TPO).

19. The instant messaging (IM) system of claim 17, wherein the instant messaging (IM) transport-protocol object (TPO) translates the response to the data into the instant messaging (IM) response data stream.