Smart secretary

• US 7,945,695 B1
• Filed: 11/02/2006
• Issued: 05/17/2011
• Est. Priority Date: 08/08/2000
• Status: Active Grant

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Gits, Peter Michael, Seavey, Dale J.
• Primary Examiner(s): BATES, KEVIN T
• Application Number:
  US11/555,907
• Time in Patent Office: 1,657 Days
• Field of Search: 709/238, 709/204, 379/90.01, 379/93.01, 379/265.02
• US Class Current: 709/238
• CPC Class Codes: H04M 3/527 Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking
• CPC Class Codes: H04Q 3/66 Traffic distributors

Abstract

A message-processing agent receives an object from a space in a Scalable Infrastructure System. The message-processing agent determines the destination of the object and checks a preference setting for the destination. The message-processing agent then routes the object to its destination as determined by the preference settings, possibly altering the destination in favor of an alternate destination indicated by the preference settings.

Claims

1. A non-transitory computer-readable medium containing a program to use a message-processing agent to process and route calls in a communication system, the program, when executed, causing the computer to:

receive a call object in a persistent store identifying an incoming phone call for a recipient, wherein the persistent store allows insertion of objects without loss of attributes and has a notification service;

translate the call object into a smart secretary object that the persistent store can operate upon;

identify the recipient from the smart secretary object;

determine if an object exists within a community that includes the persistent store that provides preferences for the recipient;

if an object does not exist that provides preferences for the recipient;

translate the smart secretary object to a call object for a phone associated with the recipient; and

ring the phone associated with the recipient; and

if an object does exist that provides preferences for the recipient, route the call according to the preferences of the recipient.

2. The non-transitory computer-readable medium of claim 1, wherein the program, when executed, causes the computer to examine call data associated with a call to avoid routing loops.

3. The non-transitory computer-readable medium of claim 1, wherein the program causing the computer to route the call causes the computer to:

route the call to a different recipient;

determine if an object exists that provides preferences for the different recipient; and

route the call according to preferences for the different recipient.

4. The non-transitory computer-readable medium of claim 1, wherein the program, when executed, causes the computer to return to the preferences of the recipient after completing the routing of the call according to the preferences of the different recipient, if there is no answer at any numbers identified by the preferences of the different recipient.

5. The non-transitory computer-readable medium of claim 1, wherein the program causing the computer to route the call to the preferences of the recipient causes the computer to route the call sequentially to numbers identified by the preferences of the recipient.

6. The non-transitory computer-readable medium of claim 1, wherein the program causing the computer to route the call according to the preferences of the recipient causes the computer to broadcast the call to numbers identified by the preferences of the recipient.

7. A device for routing calls in a communications system, comprising:

means for receiving a call object in a persistent store identifying an incoming phone call for a recipient, wherein the persistent store allows insertion of objects without loss of attributes and has a notification service;

means for translating the call object into a smart secretary object that the persistent store can operate upon;

means for identifying the recipient from the smart secretary object;

means for determining if an object exists within a community that includes the persistent store that provides preferences for the recipient;

means for translating the smart secretary object to a call object for a phone associated with the recipient and ringing the phone associated with the recipient if an object does not exist that provides preferences for the recipient; and

means for routing the call according to the preferences of the recipient, if an object does exist that provides preferences for the recipient.

8. The device of claim 7, the device further comprising a means for examining call data associated with a call to avoid routing loops.

9. The device of claim 7, the device further comprising:

means for routing the call to a different recipient;

means for determining if an object exists that provides preferences for the different recipient; and

means for routing the call according to preferences for the different recipient.

10. The device of claim 7, the device further comprising means for returning to the preferences of the recipient after completing the routing of the call according to the preferences of the different recipient, if there is no answer at any numbers identified by the preferences of the different recipient.

11. The device of claim 7, the means for routing the call according to the preferences of the recipient further comprising means for routing the call sequentially to numbers identified by the preferences of the recipient.

12. The device of claim 7, the device further comprising means for broadcasting the call to numbers identified by the preferences of the recipient.