Method and apparatus for elimination of faults of a data processing system
First Claim
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1. A method for fault handling of a data processing unit, the method comprising:
- automatically acquiring a representation of a display unit of a data processing unit as visual output information of a user at at least one user interface of the data processing unit;
automatically acquiring a fault message that indicates a fault of data processing unit;
transmitting the acquired fault message together with the visual output information to a fault handling center;
evaluating the transmitted fault message by;
providing, in the fault handling center, a plurality of predetermined graphical patterns and a plurality of error handling routines associated with the predetermined graphical patterns;
selecting, from the plurality of predetermined graphical patterns, those graphical patterns that are contained in the visual output information by a pattern recognition unit; and
acquiring, by the fault handling center, the error handling routine associated with the selected graphical patterns from a plurality of error handling routines;
transmitting the acquired error handling routine to data processing unit for handling the fault.
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Abstract
A method for fault handling of a data processing unit is disclosed. The method includes automatic acquisition of input information and/or output information of a user at at least one user interface of the data processing unit; automatic detection of a fault message that indicates a fault of the data processing unit; transmission of the acquired fault message together with the input information and/or the output information to a fault handling center; and evaluation of the transmitted fault message in the fault handling center.
24 Citations
17 Claims
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1. A method for fault handling of a data processing unit, the method comprising:
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automatically acquiring a representation of a display unit of a data processing unit as visual output information of a user at at least one user interface of the data processing unit; automatically acquiring a fault message that indicates a fault of data processing unit; transmitting the acquired fault message together with the visual output information to a fault handling center; evaluating the transmitted fault message by; providing, in the fault handling center, a plurality of predetermined graphical patterns and a plurality of error handling routines associated with the predetermined graphical patterns; selecting, from the plurality of predetermined graphical patterns, those graphical patterns that are contained in the visual output information by a pattern recognition unit; and acquiring, by the fault handling center, the error handling routine associated with the selected graphical patterns from a plurality of error handling routines; transmitting the acquired error handling routine to data processing unit for handling the fault. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method for fault handling of a data processing unit, the method comprising:
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receiving a fault message together with visual information from a data processing unit, the visual information comprising output information that has been automatically acquired from a user interface of the data processing unit; converting the visual information to text providing a plurality of predetermined patterns and a plurality of error handling routines associated with the predetermined patterns; selecting, from the plurality of predetermined patterns, those patterns that are contained in the visual information from the data processing unit; acquiring an error handling routine associated with the selected patterns from a plurality of error handling routines; and transmitting the acquired error handling routine to data processing unit. - View Dependent Claims (13, 14, 15)
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16. An apparatus for fault handling of a data processing unit, the apparatus comprising:
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at least one acquisition unit for acquiring a representation of a display unit of the data processing unit as visual output information of a user at a user interface in the data processing unit; a fault acquisition unit for acquiring a fault message that indicates a fault in the data processing unit; a first interface for transmitting the acquired fault message together with the visual output information to a fault handling unit; and an evaluation unit in the fault handling unit for evaluating the transmitted fault message, the evaluation unit comprising; a database for providing a plurality of predetermined graphical patterns and a plurality of error handling routines associated with the predetermined graphical patterns; at least one pattern recognition unit for selecting, from the plurality of predetermined graphical patterns, the graphical patterns that are contained in the visual output information; a fault handling center for acquiring the error handling routine associated with the selected graphical patterns from the database; and a second interface for transmitting the acquired error handling routine to data processing unit for handling the fault. - View Dependent Claims (17)
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Specification