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System and method for providing a call back option for callers to a call center

  • US 7,953,217 B2
  • Filed: 07/25/2006
  • Issued: 05/31/2011
  • Est. Priority Date: 06/28/2001
  • Status: Expired due to Fees
First Claim
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1. A device for providing a call center call back option, comprising:

  • at least one communications port that receives calls directed to the call center; and

    a processing device that is linked to the communications port and that provides the--a call back option for a first call that is received, wherein the call back option is to call back the call center during a specified time period and wherein the processing device establishes a second call during the specified time period based on an acceptance of the call back option provided to the first call by receiving the second call and allows the second call to bypass at least one call waiting queue associated with the call center into which the second call would have otherwise been placed when the second call is within the specified time period and without regard to a position in a queue for the first call if the call back option were not accepted.

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