System and method for managing asset installation and evaluation

• US 7,957,990 B2
• Filed: 12/30/2005
• Issued: 06/07/2011
• Est. Priority Date: 12/30/2005
• Status: Active Grant

• Current Assignee: Zebra Technologies Corporation
• Original Assignee: Reflexis Systems, Inc. (Zebra Technologies Corporation)
• Inventors: Turner, Charles, Swiedler, Thomas, Hawkins, Stan
• Primary Examiner(s): Pats; Justin M
• Application Number:
  US11/323,562
• Publication Number:
  US 20070156492A1
• Time in Patent Office: 1,985 Days
• Field of Search: 705/7, 705/11
• US Class Current: N/A
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06316 Sequencing of tasks or work
• CPC Class Codes: G06Q 10/0639 Performance analysis of employees; Performance analysis of enterprise or organisation operations
• CPC Class Codes: G06Q 10/06398 Performance of employee with respect to a job function
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 10/0875 Itemisation or classification of parts, supplies or services, e.g. bill of materials

Abstract

Efficient and effective centralized management of automated field force installation and evaluation of assets. Service representatives can each perform an asset installation and/or an asset evaluation with the aid of a handheld device. The handheld device can display worksheets comprising a sequence of instructions and prompts related to the installation/evaluation. In performing the asset installation/evaluation, the service representative can follow the instructions and enter responses to the prompts into the handheld device. The handheld device can communicate with a server to download the worksheets onto the handheld device and to upload from the handheld device data related to the installation/evaluation. Authorized users'"'"' network devices can interact with a reporting module of the server to generate reports based on the uploaded data. The reports can provide the authorized users with real-time or near real-time information about the service representatives'"'"' performance and about particular assets, including, e.g., information about particular asset installations/evaluations.

Claims

1. A method for managing and evaluating an asset comprising the steps of:

generating a worksheet comprising a sequence of instructions and prompts related to an asset, wherein the instructions and prompts of the worksheet include an instruction and prompt to enter a serial number of the asset into a field, a prompt to respond to whether or not a particular component of the asset is needed, and a prompt to respond to whether or not installation of the asset is complete and working;

transmitting the worksheet from a server to a plurality of handheld devices via a radio-frequency (RF) wireless network;

displaying the worksheet with each handheld device;

receiving worksheet data comprising responses to the instructions and prompts on each of the plurality of handheld devices, wherein the worksheet data comprises a digital image of the asset and a digital image of an asset tag, the asset tag comprising a barcode for uniquely identifying the asset;

determining if the RF wireless network is available;

sending a file index over the RF wireless network before any of the worksheet data is transmitted over the RF wireless network from each handheld device to the server;

parsing with the server each file index received from the RF wireless network;

cross-referencing each indexed file with the server against a list of files stored at the server and received previously from each handheld device;

instructing each handheld device to only send files that have not been received previously by the server within a certain time frame;

sending files comprising the worksheet data from each handheld device over the RF wireless network to the server;

routing the worksheet data from the RF wireless network to a network device; and

generating a report, based on the responses of the worksheet data, that displays a visual indicator of progress for the installation of the asset.

2. The method of claim 1, further comprising storing the worksheet data in a data storage medium.

3. The method of claim 1, wherein the worksheet data comprises information regarding the status of an installation.

4. The method of claim 1, wherein receiving the worksheet data responsive to least one of the instructions and prompts with each handheld device comprises receiving input from an operator.

5. The method of claim 1, wherein receiving the worksheet data responsive to the instructions and prompts with each handheld device comprises receiving data based on a scan of the barcode.

6. The method of claim 1, wherein the report comprises an estimated repair cost for the asset.

7. A system for managing and evaluating an asset comprising:

a radio-frequency (RF) wireless network;

a server, coupled to the RF wireless network;

a network device;

a handheld device operable to;

display a worksheet comprising a sequence of instructions and prompts related to an asset, wherein the instructions and prompts of the worksheet include an instruction and prompt to enter a serial number of the asset into a field, a prompt to respond to whether or not a particular component of the asset is needed, and a prompt to respond to whether or not installation of the asset is complete and working,

receive the worksheet from and transmit worksheet data to the RF wireless network,

receive user input in response to the worksheet, the user input comprising the worksheet data collected during an evaluation of the asset, wherein the worksheet data comprises a digital image of the asset and a digital image of an asset tag, the asset tag comprising a barcode for uniquely identifying the asset,

determine if the RF wireless network is available,

send a file index over the RF wireless network to the server before any of the worksheet data is transmitted over the RF wireless network, and

upon receiving a command from the server, send the worksheet data to the server over the RF wireless network;

the server operable to;

receive the file index and worksheet data from the handheld device via the RF wireless network and store the worksheet data in a database,

transmit the worksheet to the handheld device via the RF wireless network;

parse each file index received from the RF wireless network,

cross-reference each indexed file against a list of files stored at the server and received previously from the handheld device,

create the command comprising an instruction for the handheld device to only send files that have not been received previously by the server within a certain timeframe; and

a reporting module operable to;

generate a report, based on the responses of the worksheet data, that displays a visual indicator of progress for the installation of the asset, and

transmit the report to the network device.

8. The system of claim 7, wherein the server further comprises a worksheet management module operable to generate worksheets comprising the instructions and the prompts.

9. The system of claim 8, wherein the network device is operable to interact with the worksheet management module to generate the worksheets.

10. The system of claim 7, wherein the handheld device comprises a printer operable to print the asset tag identifying the asset.

11. The system of claim 7, wherein the handheld device comprises a barcode scanner device operable to scan the barcode.

12. The system of claim 7, wherein the handheld device comprises a digital camera device operable to record a digital image of the asset.

13. The system of claim 7, wherein the network device is operated by an agent of a service representative agency.

14. The system of claim 7, wherein the network device is operated by the asset holder.

15. The system of claim 7, wherein the report comprises an estimated repair cost for the asset.

16. The system of claim 7, wherein the report comprises information regarding the status of the installation.