System, method, and computer readable storage medium for informing a user about an item that is available via an e-commerce website
First Claim
1. A method of informing a user from a monitoring system about an item that is available via an e-commerce website, the method comprising:
- authenticating the user at the monitoring system;
transmitting at least one voice message to the user from the monitoring system; and
transmitting to the user from the monitoring system at least one audible non-voice signal that changes in response to a change in a status of the item, the at least one audible non-voice signal audibly indicating to the user a time period in which user input can be received, the at least one audible non-voice signal transmitted concurrently with the at least one voice message and transmitted in a background of the at least one voice message, wherein the user input is related to the item that is available via the e-commerce website.
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Abstract
A user interface for communicating over a voice channel regarding an item that is available at an e-commerce website is disclosed and includes a speaker to communicate at least one audible voice message and at least one audible non-voice message. The audible voice message can indicate the status of an item and/or the status of an offer to purchase the item. Further, the at least one audible non-voice message can indicate a time period in which user input can be received. Moreover, the at least one audible non-voice message is transmitted concurrently with the at least one audible voice message.
18 Citations
28 Claims
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1. A method of informing a user from a monitoring system about an item that is available via an e-commerce website, the method comprising:
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authenticating the user at the monitoring system; transmitting at least one voice message to the user from the monitoring system; and transmitting to the user from the monitoring system at least one audible non-voice signal that changes in response to a change in a status of the item, the at least one audible non-voice signal audibly indicating to the user a time period in which user input can be received, the at least one audible non-voice signal transmitted concurrently with the at least one voice message and transmitted in a background of the at least one voice message, wherein the user input is related to the item that is available via the e-commerce website. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A monitoring system to contact a user about an item that is available via an e-commerce website, the system comprising:
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a processor; and a memory accessible to the processor, the memory including instructions executable by the processor to; authenticate a user; transmit at least one voice message to the user; and transmit at least one audible non-voice signal to the user that changes in response to a change in status of the item, the at least one audible non-voice signal audibly indicating to the user a time period in which user input can be received, the at least one audible non-voice signal transmitted concurrently with the at least one voice message and transmitted in a background of the at least one voice message, wherein the user input is related to the item that is available via the e-commerce website. - View Dependent Claims (22, 23, 24, 25, 26, 27)
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28. A computer-readable storage medium, comprising:
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instructions, that when executed by a processor, cause the processor to authenticate a user; instructions, that when executed by the processor, cause the processor to transmit at least one voice message to the user, the at least one voice message related to an item that is available via an e-commerce website; and instructions, that when executed by the processor, cause the processor to transmit at least one audible non-voice signal to the user that changes in response to a change in status of the item, the at least one audible non-voice signal audibly indicating to the user a time period in which user input can be received, the at least one audible non-voice signal transmitted concurrently with the at least one voice message and transmitted in a background of the at least one voice message, wherein the user input is related to the item that is available via the e-commerce website.
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Specification