Multi-modal automation for human interactive skill assessment
First Claim
1. A method for screening applicants by a screening entity, whichcomprises:
- remotely accessing a screening entity'"'"'s pre-screening online web page by a potential candidate using an Internet-accessible computer available to the candidate;
using the pre-screening web page, requesting the candidate to input responses to a set of queries into the computer that are tailored to the screening entity;
storing the candidate'"'"'s responses to the queries in a profile;
at least during the response requesting step, automatically initiating a phone call to the candidate over a telephone on a telephone network in response to at least one of the candidate'"'"'s responses;
andcommencing an interactive information gathering process with the candidate using both the telephone and the computer by;
generating prompts to the candidate via the telephone and the web page; and
recording the candidate'"'"'s verbal responses to the telephone and web page prompts via the telephone;
storing a profile of the candidate in a database including the verbal responses from the candidate for later access and analysis in a skill assessment of the candidate by the screening entity; and
analyzing the recorded responses by the screening entity to make quality and criteria judgments about the candidate to determine the hiring potential of the candidate, the analyzing step comprising automatically determining a confidence scoring of the candidate with a computerized speech recognition device by automation.
9 Assignments
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Accused Products
Abstract
A method for screening applicants includes remotely accessing a screening entity'"'"'s web page by a potential candidate. The candidate is asked, via the pre-screening web page, to input responses to a set of queries tailored to the screening entity and the candidate'"'"'s responses to the queries are stored. A phone call is automatically initiated to the candidate in response to at least one of the candidate'"'"'s responses. An interactive information gathering process is started with the candidate using both the telephone and the computer. In the process, audio prompts to the candidate are generated via the telephone and the candidate'"'"'s verbal responses are recorded via the telephone. A profile of the candidate is stored in a database including the verbal responses from the candidate for later access and analysis by the screening entity. The recorded responses are analyzed by the screening entity to make quality judgments about the candidate.
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Citations
28 Claims
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1. A method for screening applicants by a screening entity, which
comprises: -
remotely accessing a screening entity'"'"'s pre-screening online web page by a potential candidate using an Internet-accessible computer available to the candidate; using the pre-screening web page, requesting the candidate to input responses to a set of queries into the computer that are tailored to the screening entity; storing the candidate'"'"'s responses to the queries in a profile; at least during the response requesting step, automatically initiating a phone call to the candidate over a telephone on a telephone network in response to at least one of the candidate'"'"'s responses; and commencing an interactive information gathering process with the candidate using both the telephone and the computer by; generating prompts to the candidate via the telephone and the web page; and
recording the candidate'"'"'s verbal responses to the telephone and web page prompts via the telephone;storing a profile of the candidate in a database including the verbal responses from the candidate for later access and analysis in a skill assessment of the candidate by the screening entity; and analyzing the recorded responses by the screening entity to make quality and criteria judgments about the candidate to determine the hiring potential of the candidate, the analyzing step comprising automatically determining a confidence scoring of the candidate with a computerized speech recognition device by automation. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method for screening candidates by a screening entity, which
comprises: -
initiating a job application procedure by having a candidate remotely connect to a secured online web page of a screening entity using an Internet-accessible computer; using the secured online web page, querying the candidate to enter candidate-specific personal identification data using the computer; securely confirming the identification data; and initiating a phone call to candidate after the identification data is confirmed and while the candidate is still communicating with the web page and, during the phone call, carrying out at least one of the following exercise steps; initiating a dictation clarity exercise by instructing candidate to read a script sent to a particular web page viewable by the candidate on the computer and, when finished, recording speech from the candidate for subsequent off-line analysis and applying a confidence scoring to the recorded speech; and initiating a graphic comprehension exercise to screen the candidate'"'"'s ability to respond to a provided graphic by displaying a graphic to the candidate on the computer, requiring the candidate to answer questions regarding the graphic, recording the spoken answers over the telephone, and automatically scoring each answer with a confidence level correlated with how well the recorded phrase matches the expected pronunciation; after a given number of exercises are complete, storing data recorded for later analysis in a skill assessment of the candidate by the screening entity and informing the candidate that an application process is complete; and analyzing the recorded responses by the screening entity to make quality and criteria judgments about the candidate to determine the hiring potential of the candidate, the analyzing step comprising automatically determining a confidence scoring of the candidate with a computerized speech recognition device by automation. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28)
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Specification