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Multi-modal automation for human interactive skill assessment

  • US 7,966,265 B2
  • Filed: 05/07/2008
  • Issued: 06/21/2011
  • Est. Priority Date: 05/11/2007
  • Status: Active Grant
First Claim
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1. A method for screening applicants by a screening entity, whichcomprises:

  • remotely accessing a screening entity'"'"'s pre-screening online web page by a potential candidate using an Internet-accessible computer available to the candidate;

    using the pre-screening web page, requesting the candidate to input responses to a set of queries into the computer that are tailored to the screening entity;

    storing the candidate'"'"'s responses to the queries in a profile;

    at least during the response requesting step, automatically initiating a phone call to the candidate over a telephone on a telephone network in response to at least one of the candidate'"'"'s responses;

    andcommencing an interactive information gathering process with the candidate using both the telephone and the computer by;

    generating prompts to the candidate via the telephone and the web page; and

    recording the candidate'"'"'s verbal responses to the telephone and web page prompts via the telephone;

    storing a profile of the candidate in a database including the verbal responses from the candidate for later access and analysis in a skill assessment of the candidate by the screening entity; and

    analyzing the recorded responses by the screening entity to make quality and criteria judgments about the candidate to determine the hiring potential of the candidate, the analyzing step comprising automatically determining a confidence scoring of the candidate with a computerized speech recognition device by automation.

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