System and method for providing communications services
First Claim
1. A method comprising:
- receiving a call from a calling communications device by way of a first link, wherein the first link is coupled to a switch;
activating the switch based at least in part on first information regarding the call to communicably couple the first link to a second link, wherein the second link is coupled to the switch and to a called communications device;
monitoring the call for second information; and
activating the switch based at least in part on the monitoring to communicably couple the first link to a third link, wherein the third link is coupled to the switch and to operator equipment.
4 Assignments
0 Petitions
Accused Products
Abstract
An enhanced services system for a telecommunications network includes operator equipment accessible by an operator, and a routing system for routing a call from a caller to the operator equipment. The caller may access e-mail creation and service and/or interpreter services. A method of sending an electronic message includes routing a call from a caller to operator equipment using a routing system, inputting information provided by the caller into the operator equipment to create an electronic message, and sending the electronic message to at least one recipient. A method of translating a telephone conversation includes providing a routing system to connect to operator equipment a call from a caller, routing the call to the operator equipment using the routing system to enable communications between at least the caller and a bilingual operator, and translating at least a portion of the conversation between the caller and a third party.
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Citations
21 Claims
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1. A method comprising:
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receiving a call from a calling communications device by way of a first link, wherein the first link is coupled to a switch; activating the switch based at least in part on first information regarding the call to communicably couple the first link to a second link, wherein the second link is coupled to the switch and to a called communications device; monitoring the call for second information; and activating the switch based at least in part on the monitoring to communicably couple the first link to a third link, wherein the third link is coupled to the switch and to operator equipment. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A non-transitory computer-readable medium having stored thereon, computer-executable instructions execution of which by a computing device cause the computing device to perform operations comprising:
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receiving a call from a calling communications device by way of a first link, wherein the first link is coupled to a switch; activating the switch based at least in part on first information regarding the call to communicably couple the first link to a second link, wherein the second link is coupled to the switch and to a called communications device; monitoring the call for second information; and activating the switch based at least in part on the monitoring to communicably couple the first link to a third link, wherein the third link is coupled to the switch and to operator equipment. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20)
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21. An apparatus comprising:
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means for receiving a call from a calling communications device by way of a first link, wherein the first link is coupled to a switch; means for activating the switch based at least in part on first information regarding the call to communicably couple the first link to a second link, wherein the second link is coupled to the switch and to a called communications device; means for monitoring the call for second information; and means for activating the switch based at least in part on the monitoring to communicably couple the first link to a third link, wherein the third link is coupled to the switch and to operator equipment.
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Specification