Methods and systems for testing new network element failure rate
First Claim
1. A method for testing network elements, comprising:
- accessing an orders report including information regarding the network elements;
determining, based on the information provided by the orders report, a network element from the network elements to be tested;
retrieving information from the orders report regarding the network element to be tested;
creating a ticket for the network element to be tested including the information retrieved from the orders report;
forwarding the ticket to a test device for testing the network element associated with the forwarded ticket;
receiving the ticket from the test device;
determining whether testing of the network element associated with the ticket received resulted in a failure;
if testing of the network element associated with the ticket received resulted in the failure, then scheduling repair of the network element and closing the ticket so that testing of the network element associated with the ticket is terminated; and
if testing of the network element associated with the ticket received did not result in the failure, then after a first predetermined amount of time, determining whether the ticket should be forwarded to the test device for retesting of the network element associated with the ticket.
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Accused Products
Abstract
Methods, systems, and computer-readable media for testing failure rate of newly installed network elements within a predetermined amount of time prior to customer use of the network elements are provided. An order report including information regarding one or more network elements is accessed, and based on the information provided by the orders report, a network element from the one or more network elements to be tested is determined. Information regarding the network element to be tested is retrieved from the orders report and included on a ticket created for the network element to be tested. The ticket created for the network element is then forwarded to a test device for testing of the network element associated with the forwarded ticket.
25 Citations
12 Claims
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1. A method for testing network elements, comprising:
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accessing an orders report including information regarding the network elements; determining, based on the information provided by the orders report, a network element from the network elements to be tested; retrieving information from the orders report regarding the network element to be tested; creating a ticket for the network element to be tested including the information retrieved from the orders report; forwarding the ticket to a test device for testing the network element associated with the forwarded ticket; receiving the ticket from the test device; determining whether testing of the network element associated with the ticket received resulted in a failure; if testing of the network element associated with the ticket received resulted in the failure, then scheduling repair of the network element and closing the ticket so that testing of the network element associated with the ticket is terminated; and if testing of the network element associated with the ticket received did not result in the failure, then after a first predetermined amount of time, determining whether the ticket should be forwarded to the test device for retesting of the network element associated with the ticket. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A system for testing network elements, comprising:
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a control device operative to; retrieve information from an orders report regarding a network element to be tested, create a ticket for the network element to be tested including information retrieved from the orders report, and forward the ticket to a test device for testing the network element associated with the forwarded ticket; and the test device connected to the control device, the test device operative to; receive the ticket from the control device including the information regarding the network element to be tested, determine whether the network element associated with the ticket is being used by a customer, if the network element associated with the ticket is not being used by the customer, then test the network element for a failure, associate the ticket with an indication representing test results for the network element, and forward the ticket associated with the network element to the control device, and if the network element associated with the ticket is being used by the customer, then; associate the ticket with an indication that the network element is being used by the customer, and forward the ticket associated with the network element to the control device. - View Dependent Claims (8, 9, 10, 11, 12)
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Specification