System and method for conducting an optimized customer identification program
First Claim
1. A computer-implemented method of compiling a customer information set that complies with predetermined sufficiency criteria, the method comprising:
- providing an overall question set having a plurality of questions;
determining from the overall question set a basic question set asked of all users, each question of the basic question set being associated with an expected answer and the basic question set comprising the minimum number of sequenced questions the answers to which would be sufficient to meet the predetermined sufficiency criteria if no unexpected answers are given;
providing predetermined sequenced criteria for supplementing the basic question set with supplemental additional questions from the overall question set within the sequence of the basic question set, wherein the criteria are structured to minimize the number of remaining questions that must be answered in order to comply with the predetermined sufficiency criteria; and
conducting an optimized interactive customer survey using a computer processing system, the action of conducting the survey comprising;
presenting each question of the basic question set to a user,receiving from the user an answer to each basic question,determining if the received answer is the expected answer for the question asked,upon a determination that the received answer is the expected answer, continuing in the basic question set sequence to the next question in the basic question set,upon a determination that the received answer is not the expected answer, presenting supplemental additional questions based on the predetermined sequenced criteria for supplementing the basic question set and returning to the sequence of the basic question set once the user provides the expected answer to the supplemental additional questions,repeating the preceding actions until all basic questions and required supplemental additional questions have been asked and answered, andinforming the customer of completion of the survey once the customer provides answers to the minimum number of questions needed to comply with the predetermined sufficiency criteria.
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Abstract
A computer-implemented method of compiling a customer information set that complies with regulatory criteria is provided. The method comprises providing an overall question set having a plurality of questions and determining from the overall question set a basic question set, the basic question set including at least one basic question. The method further comprises associating an expected answer with at least one question of the basic question set and providing criteria for modifying the basic question set based on receiving an answer that differs from the expected answer. The method still further comprises optimizing an interactive customer survey with a customer using the overall question set, the basic question set, the expected answer and the criteria for modifying the basic question set.
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Citations
25 Claims
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1. A computer-implemented method of compiling a customer information set that complies with predetermined sufficiency criteria, the method comprising:
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providing an overall question set having a plurality of questions; determining from the overall question set a basic question set asked of all users, each question of the basic question set being associated with an expected answer and the basic question set comprising the minimum number of sequenced questions the answers to which would be sufficient to meet the predetermined sufficiency criteria if no unexpected answers are given; providing predetermined sequenced criteria for supplementing the basic question set with supplemental additional questions from the overall question set within the sequence of the basic question set, wherein the criteria are structured to minimize the number of remaining questions that must be answered in order to comply with the predetermined sufficiency criteria; and conducting an optimized interactive customer survey using a computer processing system, the action of conducting the survey comprising; presenting each question of the basic question set to a user, receiving from the user an answer to each basic question, determining if the received answer is the expected answer for the question asked, upon a determination that the received answer is the expected answer, continuing in the basic question set sequence to the next question in the basic question set, upon a determination that the received answer is not the expected answer, presenting supplemental additional questions based on the predetermined sequenced criteria for supplementing the basic question set and returning to the sequence of the basic question set once the user provides the expected answer to the supplemental additional questions, repeating the preceding actions until all basic questions and required supplemental additional questions have been asked and answered, and informing the customer of completion of the survey once the customer provides answers to the minimum number of questions needed to comply with the predetermined sufficiency criteria. - View Dependent Claims (2, 3, 4, 5, 7, 8)
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6. A method according to claim further comprising:
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associating an anticipated answer set with at least one of the plurality of supplemental additional questions, the anticipated answer set comprising at least one anticipated answer; and responsive to receiving during the optimized interactive customer survey an answer to the at least one of the plurality of supplemental additional questions that matches one of the at least one anticipated answer, determining a risk contribution factor to be associated with the received answer.
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9. A computer-implemented method of compiling a customer information set that complies with predetermine sufficiency criteria in the minimum number of sequenced questions, the method comprising:
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displaying to a user at least one question asked of all users having an associated single expected answer, the at least one question having been selected from an overall question set comprising all possible questions for which answers may be required in order to comply with the predetermined sufficiency criteria, wherein the at least one question comprises the minimum number of sequenced questions the answers to which would be sufficient to meet the predetermined sufficiency criteria if no unexpected answers are given; receiving an answer to a selected one of the at least one question, the answer being reflective of information relating to a customer; determining whether the answer differs from the single expected answer associated with the selected question; responsive to a determination that the answer differs from the single expected answer associated with the selected question, establishing an optimum question set of the at least one question and at least one supplemental question from the overall question set, the optimum question set having a minimum number of sequenced questions the answers to which would be sufficient to meet the predetermined sufficiency criteria based on the answer to the selected question if no additional unexpected answers are given; and displaying to the user at least one question from the optimum question set, wherein the at least one supplemental question is displayed to the user within the sequence of the at least one question; and wherein the preceding steps are implemented by a computer, comprising at least a computer processor. - View Dependent Claims (10, 11, 12, 13, 14, 15)
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16. An automated system for compiling a customer information set that complies with predetermined sufficiency criteria in the minimum number of sequenced questions, the system comprising:
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a user interface for displaying questions to a user and receiving answers reflective of information relating to a customer; and at least one data processor in communication with the user interface, the at least one data processor comprising; a question optimization portion adapted for structuring a sequenced optimized question set having at least one question asked of all users that is selectively displayable to the user, the sequenced optimized question set being structurable based at least in part on answers received from the user interface and on predetermined single expected answers associated with the questions associated with the received answers, wherein the sequenced optimized question set comprises the minimum number of questions that must be answered to comply with the predetermined sufficiency criteria, and wherein the question optimization module is adapted to supplement the sequenced optimized question set with additional questions from an overall question set after receiving answers from the user that differ from the expected answer to comprise the minimum number of remaining questions that must be answered in order to comply with the predetermined sufficiency criteria; and a data storage portion for storing the overall question set comprising all possible questions for which answers may be required in order to comply with the predetermined sufficiency criteria, the sequenced optimized question set, received answers, and expected answers. - View Dependent Claims (17, 18, 19, 20)
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21. A non-transitory computer readable medium for compiling a customer information set that complies with predetermined sufficiency criteria in the minimum number of sequenced questions, the computer readable medium being encoded with computer program code for carrying out the following actions in a data processing system:
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displaying at least one question asked of all users and having an associated single expected answer, the at least one question having been selected from an overall question set comprising all possible questions for which answers may be required in order to comply with the predetermined sufficiency criteria, wherein the at least one question comprises the minimum number of sequenced questions the answers to which would be sufficient to meet the predetermined sufficiency criteria if no unexpected answers are given; receiving an answer to a selected one of the at least one question, the answer being reflective of information relating to a customer; determining whether the answer differs from the single expected answer associated with the selected question; responsive to a determination that the answer differs from the single expected answer associated with the selected question, establishing an optimum question set of the at least one question and at least one supplemental question from the overall question set, the optimum question set having a minimum number of sequenced questions the answers to which would be sufficient to meet the predetermined sufficiency criteria based on the answer to the selected question if no additional unexpected answers are given; displaying to the user at least one question from the optimum question set, wherein the at least one supplemental question is displayed within the sequence of the at least one question. - View Dependent Claims (22, 23, 24, 25)
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Specification