Retention management for instant messages

• US 7,975,013 B2
• Filed: 11/11/2008
• Issued: 07/05/2011
• Est. Priority Date: 11/11/2008
• Status: Active Grant

• Current Assignee: SAP SE
• Original Assignee: SAP AG (SAP SE)
• Inventors: Schmidt, Olaf
• Primary Examiner(s): Walsh; John B.
• Application Number:
  US12/268,485
• Publication Number:
  US 20100131470A1
• Time in Patent Office: 966 Days
• Field of Search: None
• US Class Current: 709/206
• CPC Class Codes: H04L 12/1831 Tracking arrangements for later retrieval, e.g. recording contents, participants activities or behavior, network status
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]

Abstract

Disclosed are methods and systems of retaining instant message content related to usage of one or more instant message applications subject to obligations of retention. A user request to access the one or more instant message applications results in requesting a instant message master log on credential from the user and mapping the IM master log on credential of the user with instant message application specific log on credentials of the user associated with at least one of the IM applications to give a centralized and controlled access to the user who may be subject to obligations for retention of IM communications. An IM session of at least one of the one or more instant message applications may also be opened according to IM application settings rules associated with the IM master log on of the user. The IM communication generated during the session is stored based on the instant message retention rule associated with the IM master log on of the user.

Claims

1. A method of storing and retaining instant message content related to usage of a plurality of instant message applications subject to retention obligations, the method comprising:

receiving a user request to access the plurality of instant message applications;

accessing the plurality of instant message applications by requesting an instant message master log on credential from the user;

mapping the instant message master log on credential of the user with instant message application specific log on credentials of the user associated with the plurality of instant message applications;

based on the instant message master log on, opening instant message sessions of the plurality of instant message applications according to instant message application setting rules;

based on the instant message master log on, retrieving at least one instant message retention rule associated with the user;

based on the retrieved retention rule, trigger a function to record an instant message content associated with the instant message master logon; and

storing the recorded instant message content of the instant message session based on the instant message retention rules associated with the instant message master log on of the user.

2. The method of claim 1, further comprising retaining the instant message content based on at least one instant message retention rule associated with the instant message master log on of the user.

3. The method of claim 1, wherein storing the recorded instant message content comprises storing the instant message content in a computer readable format.

4. The method of claim 1, wherein triggering the function to record the instant message content associated with the instant message master logon comprises recording a log file associated with the instant message content.

5. The method of claim 1, wherein retrieving at least one instant message retention rule associated with the user comprises retrieving the retention rule from a retention rule database.

6. The method of claim 5, wherein retrieving the retention rule from the retention rule database comprises accessing the retention rule database through a rule repository application programming interface.

7. The method of claim 1, wherein the instant message application settings rules comprises rules for customizing the instantiation of the instant message application.

8. The method of claim 7, wherein customizing the instantiation of the instant message application comprises enabling one or more features of the instant message application.

9. The method of claim 7, wherein customizing the instantiation of the instant message application comprises disabling one or more features of the instant message application.

10. A computer system for storage and retention of instant message content subject to storage and retention obligations, the system comprising:

an instant message content storage and retention framework operable for providing centralized management of usage of instant message applications by users subject to the storage and retention obligations;

an instant message content storage and retention framework application programming interface for connecting a plurality of instant message applications to the instant message content storage and retention framework;

an instant message content storage and retention framework user interface operable for receiving master log on user credentials of the user for providing centralized access to the instant message application;

a rule user interface in communication with instant message content storage and retention framework application programming interface to maintain rules related to the storage and retention obligations; and

a backend comprising a central repository for storing instant message content subject to the storage and retention obligations and a rule repository configured to store the rules related to the storage and retention obligations.

11. The computer system of claim 10, wherein the instant message content storage and retention framework comprises a instant message master log manager operable for mapping master log on credentials of the user associated with the plurality of instant message applications.

12. The computer system of claim 10, wherein the rule repository stores the rules related to the storage and retention obligation in a computer readable format.

13. An article of manufacture, comprising:

a machine readable medium having instructions which when executed by a machine cause the machine to perform operations comprising;

in response to a user request to access a plurality of instant message applications, requesting a instant message master log on credential from the user;

mapping the instant message master log on credential of the user with instant message application specific log on credentials of the user associated with the plurality of instant message applications;

based on the instant message master log on, opening instant message sessions of the plurality of instant message applications according to the instant message application settings rules;

based on the instant message master log on, retrieving at least one instant message retention rule associated with the user;

based on the retrieved retention rule, trigger a function to record an instant message content associated with the instant message master log on; and

storing the recorded instant message content of the instant message session based on the instant message retention rules associated with the instant message master log on of the user.

14. The article of manufacture in claim 13, further comprising instructions for retaining the instant message content based on the instant message retention rule associated with the instant message master log on of the user.

15. The article of manufacture in claim 13, wherein the instant message application settings comprises rules for customizing the instantiation of the instant message application.

16. The article of manufacture in claim 15, wherein customizing the instantiation of the instant message application comprises enabling one or more features of the instant message application.

17. The article of manufacture in claim 15, wherein customizing the instantiation of the instant message application comprises disabling one or more features of the instant message application.