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Apparatus, systems, and methods to support service calls

  • US 7,978,054 B2
  • Filed: 06/25/2005
  • Issued: 07/12/2011
  • Est. Priority Date: 06/25/2005
  • Status: Expired due to Fees
First Claim
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1. Apparatus comprising:

  • a terminal to couple to a network having a service console, wherein the terminal includesa main display and a second display, wherein the second display is physically separate from the main display;

    a dedicated switch for use only to transmit a service request to the service console;

    a visible indicator to receive a service status signal from the service console,wherein the visible indicator is physically separate from the main display and the second display;

    a Voice-Over-Internet-Protocol (“

    VOIP”

    ) module;

    at least one processor; and

    an operating system to be executed by the at least one processor;

    wherein a status of the operating system may be either active or inactive;

    wherein the visible indicator is to be activated by the service console in response to an activation of the dedicated switch;

    wherein the terminal is to communicate with the service console via the VOIP module;

    wherein the VOIP module is activated in response to activation of the switch if the operating system status is active; and

    wherein the service console'"'"'s activation of the visible indicator is to occur even if the at least one processor is fully powered down and the operating system status is inactive.

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