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Dynamically troubleshooting voice quality

  • US 7,978,620 B2
  • Filed: 05/14/2007
  • Issued: 07/12/2011
  • Est. Priority Date: 05/14/2007
  • Status: Active Grant
First Claim
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1. A computer implemented method for dynamically troubleshooting voice quality, the method, comprising:

  • acquiring call setup information via a first stream;

    requesting a predetermined data stream on a network to analyze by executing a Tool Command Language script to search for a Real-Time Transport Protocol port and an Internet Protocol address of the data stream and to trigger a Simple Network Management Protocol command;

    determining an intercept access point the predetermined data stream passes through based on the call setup information;

    acquiring a replicated copy of the predetermined data stream, via a second stream, responsive to the request by intercepting the predetermined data stream at the intercept access point; and

    analyzing the replicated copy of the predetermined data stream, wherein the analyzing comprises one of the group consisting of generating a Mean Opinion Score for the replicated data stream and generating a Packet Perceptual Speech Quality Measurement for the replicated data stream.

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