Automatic configuration of call handling based on end-user needs and characteristics

• US 7,978,827 B1
• Filed: 06/30/2004
• Issued: 07/12/2011
• Est. Priority Date: 06/30/2004
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Becker, Gary, Michaelis, Paul Roller
• Primary Examiner(s): Ramakrishnaiah; Melur
• Application Number:
  US10/882,975
• Time in Patent Office: 2,568 Days
• Field of Search: 379/52, 379/90.01, 379/93.15, 379/93.17, 370/352
• US Class Current: 379/52
• CPC Class Codes: H04L 65/1046 Call controllers; Call servers
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1094 Inter-user-equipment sessions transfer or sharing
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04M 3/42391 where the subscribers are hearing-impaired persons, e.g. telephone devices for the deaf

Abstract

A computational component for establishing a communication between a contactor and a contactee is provided that includes a user configuration agent 324 operable to (a) determine a network configuration requirement resulting from a disability of at least one of the contactor and the contactee, (b) incorporate the disability network configuration requirement in a communication set-up message; and (c) forward the communication set-up message to a communication device associated with the contactee.

Claims

1. A method for establishing a communication between a contactor at a first endpoint and a contactee at a second endpoint, comprising:

determining a network configuration requirement resulting from at least one special need of at least one of the contactor and the contactee, the at least one special need associated with a user profile, the network configuration requirement based on a most demanding of the at least one special need and including one or more parameters that ensure network resources will be available for the communication, the one or more parameters guaranteeing that all intermediate nodes and each endpoint in a network carrying the communication can automatically reconfigure themselves to accommodate the at least one special need;

incorporating the special need network configuration requirement in a communication set-up message; and

forwarding the communication set-up message to a communication device associated with the contactee.

2. The method of claim 1, wherein the special need is a disability of the at least one of the contactor and contactee, and wherein the network configuration requirement is at least one of a codec standard for the communication, refresh rate for video images associated with the communication, screen resolution level for video images associated with the communication, degree of synchronization between audio and video streams associated with the communication, message priority of the communication, color and contrast for video images associated with the communication, and the structure of a menu in an automated attendant and/or voicemail system.

3. The method of claim 1, wherein the special need is a disability of the at least one of the contactor and contactee and wherein the communication set-up message comprises a disability indicator indicating the presence of the disability of at least one of the contactor and contactee.

4. The method of claim 3, further comprising:

receiving the communication set-up message;

determining whether the message comprises the disability indicator; and

when the message comprises the disability indicator, guaranteeing a bandwidth sufficient to accommodate the configuration requirement.

5. The method of claim 1, further comprising:

redirecting the communication set-up message addressed to a first communication device associated with the contactee to a second communication device associated with the contactee, whereby the network configuration requirement is implemented.

6. The method of claim 1, the special need is a disability of the at least one of the contactor and contactee and wherein the message comprises disability-related information other than the network configuration requirement and further comprising:

at least one of prohibiting and allowing at least some of the disability-related information from being viewed by the contactee.

7. The method of claim 1, wherein the message comprises a request to invoke a TTY application in the communication device.

8. The method of claim 3, further comprising:

a router receiving the message;

the router determining whether the message comprises the disability indicator; and

when the message comprises the disability indicator, the router guaranteeing a bandwidth sufficient to accommodate the network configuration requirement.

9. The method of claim 3, further comprising:

an automated attendant receiving the message;

the attendant determining whether the message comprises the disability indicator; and

when the message comprises the disability indicator, the attendant reconfiguring itself to accommodate the network configuration requirement.

10. The method of claim 9, wherein the attendant reconfigures at least one of the following:

selecting, from among a plurality of menu structures, a menu structure having fewer options and prolonging a timeout period.

11. The method of claim 1, further comprising:

tracking the contactor'"'"'s interaction with at least one contactor communication device to identify at least one special need; and

using information from the tracking step to determine the configuration requirement.

12. The method of claim 11, wherein the network configuration requirement is at least one of an interdigit period and a number of rings before a communication proceeds to a coverage path.

13. A computer readable medium having stored thereon instructions, that when executed, perform the steps of claim 1.

14. A logic circuit operable to perform the steps of claim 1.

15. A computational component for establishing a communication between a contactor at a first endpoint and a contactee at a second endpoint, comprising:

a user configuration agent operable to (a) determine a network configuration requirement resulting from at least one disability of at least one of the contactor and the contactee, the at least one disability associated with a user profile, the network configuration requirement based on a most demanding of the at least one disability and including one or more parameters that ensure network resources will be available for the communication, the one or more parameters guaranteeing that all intermediate nodes and each endpoint in a network carrying the communication can automatically reconfigure themselves to accommodate the at least one special need;

(b) incorporate the disability network configuration requirement in a communication set-up message; and

(c) forward the communication set-up message to a communication device associated with the contactee.

16. The component of claim 15, wherein the network configuration requirement is at least one of a codec standard for the communication, refresh rate for video images associated with the communication, screen resolution level for video images associated with the communication, degree of synchronization between audio and video streams associated with the communication, message priority of the communication, and color and contrast for video images associated with the communication.

17. The component of claim 15, wherein the communication set-up message comprises a disability indicator indicating the presence of the disability of at least one of the contactor and contactee.

18. The component of claim 17, further comprising a second computational component operable to (a) receive the communication set-up message;

(b) determine whether the message comprises the disability indicator; and

(c) when the message comprises the disability indicator, guarantee a bandwidth sufficient to accommodate the configuration requirement.

19. The component of claim 15, further comprising a second computational component operable to redirect the communication set-up message addressed to a first communication device associated with the contactee to a second communication device associated with the contactee, whereby the configuration requirement is implemented.

20. The component of claim 15, wherein the communication set-up message comprises disability-related information other than the configuration requirement and wherein the contactee is prohibited from viewing at least some of the disability-related information.

21. The component of claim 15, wherein the message comprises a request to invoke a TTY application in the communication device.

22. The component of claim 15, further comprising a router positioned between the contactee'"'"'s and contactor'"'"'s communication devices, wherein the router is operable to (a) receive the message;

(b) determine whether the message comprises the disability indicator; and

(c) when the message comprises the disability indicator, guarantee a bandwidth sufficient to accommodate the configuration requirement.

23. The component of claim 15, further comprising an automated attendant operable to (a) receive the message;

(b) determine whether the message comprises the disability indicator; and

(c) when the message comprises the disability indicator, reconfigure itself to accommodate the configuration requirement.

24. The component of claim 23, wherein the attendant reconfigures by at least one of the following operations:

selecting, from among a plurality of menu structures, a menu structure having fewer options and prolonging a timeout period.

25. The component of claim 15, wherein the agent is further operable to (d) track the contactor'"'"'s interaction with at least one contactor communication device to identify at least one disability;

and (e) use information from the tracking step to determine the configuration requirement.

26. The component of claim 25, wherein the network configuration requirement is at least one of an interdigit period and a number of rings before a communication proceeds to a coverage path.