Broadcasting voicemail replies

• US 7,978,830 B2
• Filed: 11/16/2005
• Issued: 07/12/2011
• Est. Priority Date: 11/16/2005
• Status: Expired due to Fees

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Business Global LLC (Verizon Communications Inc.)
• Inventors: O'Neill, David J.
• Primary Examiner(s): SING, SIMON P
• Application Number:
  US11/274,508
• Publication Number:
  US 20070116197A1
• Time in Patent Office: 2,064 Days
• Field of Search: 379 8822- 8825, 379 8813- 8814
• US Class Current: 379/88.14
• CPC Class Codes: H04M 1/72433 for voice messaging, e.g. dictaphones for answering incoming calls H04M1/64

Abstract

A messaging device may include a memory configured to store a first message from a first caller and intended for a called party and to store information identifying a group that includes a number of broadcast parties that include the first caller. The messaging device may include a processor configured to receive a reply message from the called party and to broadcast the reply message to at least a subset of the group.

Claims

1. A method comprising:

storing, via a voicemail system, a plurality of messages, each of the plurality of messages being received from one of a plurality of parties and being associated with a subscriber of the voicemail system;

providing, via the voicemail system and to the subscriber, information about one of the plurality of stored messages;

receiving, via the voicemail system, a reply message, from the subscriber, in response to the one of the plurality of stored messages and the information;

receiving, via the voicemail system, an input from the subscriber, the input representing two or more of the plurality of parties;

sending, via the voicemail system and as a broadcast message, the reply message to the two or more of the plurality of parties, where sending the reply message includes;

identifying, based on information associated with the stored plurality of messages, a first format associated with one of the plurality of parties and a second format associated with another of the plurality of parties, where the first and second formats differ,

sending the reply message to the one of the plurality of parties in the first format, and

sending the reply message to another of the plurality of parties in the second format;

determining, via the voicemail system, that the one of the plurality of parties did not confirm, within a particular time period, receipt of the reply message in the first format; and

automatically resending, via the voicemail system, the reply message to the one of the plurality of parties in a third format, that differs from the first format, in response to determining that the one of the plurality of parties did not confirm, within the particular time period, receipt of the reply message in the first format.

2. The method of claim 1, where sending the reply message further comprises:

sending the reply message to a non-subscriber of the voicemail system.

3. The method of claim 1, where sending the reply message further comprises:

sending the reply message to a non-calling party.

4. The method of claim 1, where the first format, the second format, and the third format are each compatible with at least one of a public switched telephone network (PTSN), an instant messaging (IM) network, an Internet protocol (IP) network, or a session initiation protocol (SIP) network.

5. The method of claim 1, where sending the reply message further comprises:

sending the broadcast message to a first one of the two or more of the plurality of parties with a first priority and to a second one of the two or more of the plurality of parties with a second priority, where the first priority is different from the second priority.

6. The method of claim 1, further comprising:

storing information identifying a group that is associated with the subscriber, where the group includes the two or more of the plurality of parties,

where sending the reply message includes sending the reply message to the group.

7. The method of claim 1, further comprising:

storing information identifying a group that is associated with the subscriber, where the two or more of the plurality of parties make up a subset of the group,

where sending the reply message includes sending the reply message to the subset of the group.

8. The method of claim 1, further comprising:

storing information that identifies one of more groups that can be used to identify recipients of the broadcast message and where the input represents a first group,

where sending the reply message includes sending the reply message to the first group.

9. A method, comprising:

notifying, via a voicemail system, a called party about a plurality of stored messages received from a plurality of calling parties;

making, via the voicemail system, information about at least one of the plurality of messages available to the called party in response to a first input from the called party;

forming a reply message, including one of;

recording, via the voicemail system, a new broadcast message, or

retrieving a stored broadcast on behalf of the called party in response to a second input from the called party;

sending, via the voicemail system, the reply message to at least two of the plurality of calling parties on behalf of the called party based on a third input from the called party, where the sending includes;

identifying, based on information associated with the plurality of stored messages, a first format associated with one of the plurality of calling parties and a second format associated with another of the plurality of calling parties, where the first and second formats differ,

sending the reply message to the one of the plurality of calling parties in the first format, and

sending the reply message to another of the plurality of calling parties in the second format;

determining, via the voicemail system, that the one of the plurality of parties did not confirm within a particular time period, receipt of the reply message in the first format; and

automatically resending, via the voicemail system, the reply message to the one of the plurality of parties in a third format, that differs from the first format, in response to determining that the one of the plurality of parties did not confirm, within the particular time period, receipt of the reply message in the first format.

10. A method of claim 9, where the making further comprises:

providing the called party with information about the identity of at least one calling party or with the content of at least one of the plurality of stored messages.

11. The method of claim 9, further comprising:

playing one of the plurality of stored messages for the called party; and

receiving the second input in response to the played message.

12. The method of claim 11, where the sending comprises:

sending the reply message to the one of the plurality of calling parties associated with the played message and to another one of the plurality of calling parties.

13. The method of claim 9, further comprising:

storing information identifying a plurality of groups, where the plurality of groups include identities of the plurality of calling parties.

14. The method of claim 13, where the sending comprises:

sending the reply message to calling parties represented by one of the plurality of groups.

15. The method of claim 9, where the first input, the second input and the third input are associated with a telephone keypad or speech received from the called party.

16. The method of claim 9, where

each of the first format, the second format, and the third format are compatible with at least one of a public switched telephone network (PSTN), an instant message (IM) network, an Internet protocol (IP) network, or a session initiation protocol (SIP) network.

17. A device comprising:

memory to store instructions; and

a processor to implement the instructions to;

store a plurality of messages, each of the plurality of messages being received from one of a plurality of parties and being associated with a subscriber of a voicemail system,

provide, to the subscriber, information about one of the plurality of stored messages,

receive a reply message, from the subscriber, in response to the one of the plurality of stored messages and the information,

receive an input from the subscriber, the input representing two or more of the plurality of parties, and

send, as a broadcast message, the reply message to the two or more of the plurality of parties, where the processor, when sending the reply message is further configured to;

identify, based on information associated with the stored plurality of messages, a first format associated with one of the plurality of parties and a second format associated with another of the plurality of parties, where the first and second formats differ,

send the reply message to the one of the plurality of parties in the first format, and

send the reply message to another of the plurality of parties in the second format,

determine that the one of the plurality of parties did not confirm, within a particular time period, receipt of the reply message in the first format; and

resend the reply message to the one of the plurality of parties in a third format, that differs from the first format, in response to determining that the one of the plurality of parties did not confirm, within the particular time period, receipt of the reply message in the first format.

18. The device of claim 17, where the processor, when sending the reply message, is further configured to:

send the reply message to a non-subscriber of the voicemail system.

19. The device of claim 17, where the processor, when sending the reply message, is further configured to:

send the reply message to a non-calling party.

20. The device of claim 17, where each of the first format, the second format, and the third format are compatible with at least one of a public switched telephone network (PTSN), an instant messaging (IM) network, an Internet protocol (IP) network, or a session initiation protocol (SIP) network.

21. The device of claim 17, where the processor, when sending the reply message, is further configured to:

send the broadcast message to a first one of the two or more of the plurality of parties with a first priority and to a second one of the two or more of the plurality of parties with a second priority, where the first priority is different from the second priority.

22. The device of claim 17, where the memory is further configured to:

store information identifying a group that is associated with the subscriber, where the group includes the two or more of the plurality of parties, and

where the processor, when sending the reply message, is further configured to;

send the reply message to the group.

23. The device of claim 17, where the memory is further configured to:

store information identifying a group that is associated with the subscriber, where the two or more of the plurality of parties make up a subset of the group,

where the processor, when sending the reply message, is further configured to;

send the reply message to the subset of the group.

24. The device of claim 17, where the memory is further configured to:

store information that identifies one of more groups that can be used to identify recipients of the broadcast message, where the input represents a first group,

where the processor, when sending the reply message, is further configured to;

send the reply message to the first group.