System and method for providing decision support to appointment schedulers in a healthcare setting
First Claim
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1. A computer-implemented method of providing a healthcare provider the ability to schedule an appointment, comprising:
- receiving an electronic request to schedule an appointment for a patient, the request including an initial type of visit;
electronically accessing a stored listing of types of visits to determine whether the initial type of visit has been designated as requiring the use of a decision support tool for scheduling that type of visit;
implementing the at least one computer-implemented decision support tool based on the determination that the initial type of visit is associated with a decision support tool, the decision support tool configured to implement the steps of;
identifying additional input needed to schedule the appointment that is particular to the initial type of visit,filtering the additional input based on a stored patient medical record,requesting the filtered additional information from the appointment scheduler,receiving the additional input from the appointment scheduler, andgenerating at least one system generated type of visit different from the initial type of visit to replace the initial type of visit based on the additional input and based on the type of visit; and
scheduling the appointment for the patient using the system generated type of visit in lieu of scheduling an appointment using the initial type of visit.
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Abstract
A method of providing a healthcare provider the ability to schedule an appointment including receiving a patient'"'"'s requested appointment from an appointment scheduler; receiving an initial visit type from the appointment scheduler corresponding to the requested appointment; scheduling the requested appointment when it is determined that the requested appointment corresponds to a basic appointment; and providing the appointment scheduler with a set of decision support tools and responding to the requested appointment, when it is determined that the requested appointment corresponds to a complex appointment.
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Citations
22 Claims
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1. A computer-implemented method of providing a healthcare provider the ability to schedule an appointment, comprising:
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receiving an electronic request to schedule an appointment for a patient, the request including an initial type of visit; electronically accessing a stored listing of types of visits to determine whether the initial type of visit has been designated as requiring the use of a decision support tool for scheduling that type of visit; implementing the at least one computer-implemented decision support tool based on the determination that the initial type of visit is associated with a decision support tool, the decision support tool configured to implement the steps of; identifying additional input needed to schedule the appointment that is particular to the initial type of visit, filtering the additional input based on a stored patient medical record, requesting the filtered additional information from the appointment scheduler, receiving the additional input from the appointment scheduler, and generating at least one system generated type of visit different from the initial type of visit to replace the initial type of visit based on the additional input and based on the type of visit; and scheduling the appointment for the patient using the system generated type of visit in lieu of scheduling an appointment using the initial type of visit. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A computer-implemented method of providing decision support to an appointment scheduler in a healthcare setting, comprising:
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receiving an electronic request to schedule an appointment for a patient, the request including an initial type of visit; electronically accessing a stored listing of types of visits to determine whether the initial type of visit has been designated as requiring the use of a decision support tool for scheduling that type of visit in the received request; implementing at least one computer-implemented decision support tool based on the determination that the initial type of visit is associated with a decision support tool, the decision support tool configured to implement the steps of; identifying additional input needed to schedule the appointment that is particular to the initial type of visit, accessing a stored patient medical record to determine the additional information, identifying missing information particular to the initial type of visit that cannot be provided by the electronic request and the stored patient medical record, requesting the missing information from the appointment scheduler, receiving the missing information from the appointment scheduler, determining a system generated type of visit that is different from the initial type of visit, the system generated type of visit including a healthcare provider identification and a healthcare department identification; replacing the initial type of visit based on the additional input with the system generated type of visit different from the initial type of visit; and scheduling the appointment for the patient using the system generated type of visit in lieu of scheduling an appointment using the initial type of visit. - View Dependent Claims (11, 12, 13, 14, 15)
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16. A computer-implemented system for providing decision support to an appointment scheduler in a healthcare setting comprising:
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means for identifying the appointment scheduler; means for electronically receiving an initial requested appointment for a patient, the requested appointment including an initial type of visit; means for accessing a listing of types of visits stored in a computer database to determine whether the initial type of visit is associated with a decision support tool and identifying at least one decision support tool for the initial type of visit associated with a decision support tool; means for determining an appropriate form to provide the appointment scheduler to assist in obtaining an additional set of information describing the patient and corresponding to the requested appointment; means for displaying the appropriate form to the appointment scheduler; means for receiving the additional set of information from the patient; and means for implementing the decision support tool to replace the initial type of visit in the requested appointment with a system generated type of visit having a type of visit different from the initial type of visit based on the type of visit and output from the decision support tool based on the additional set of information from the patient prior to scheduling the requested appointment; means for scheduling the requested appointment using the system generated type of visit in lieu of scheduling an appointment using the initial type of visit. - View Dependent Claims (17, 18, 19, 20, 21, 22)
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Specification