Abnormal usage detection

• US 7,983,574 B2
• Filed: 07/10/2007
• Issued: 07/19/2011
• Est. Priority Date: 07/10/2007
• Status: Active Grant

• Current Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Original Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Inventors: Kolb, Kurt Robert Thor
• Primary Examiner(s): Gray; David M
• Assistant Examiner(s): YI, ROY Y
• Application Number:
  US11/775,548
• Publication Number:
  US 20090016744A1
• Time in Patent Office: 1,470 Days
• Field of Search: 399/24
• US Class Current: 399/24
• CPC Class Codes: G03G 15/55 Self-diagnostics; Malfunction or lifetime display
• CPC Class Codes: G03G 15/553 Monitoring or warning means for exhaustion or lifetime end of consumables, e.g. indication of insufficient copy sheet quantity for a job

Abstract

A method and system compare actual consumable usage (e.g., toner usage) with expected consumable usage in a xerographic machine, such as a printer or copier. Expected toner usage may be predicted from pixel count (area coverage) and actual usage is obtained from monitoring of consumable usage, such as from toner dispense data or toner bottle replacements. If the actual toner usage differs significantly from the expected toner usage (e.g., ±40%), the system may take some action, such as scheduling of a service call. Early detection of abnormal consumable usage in a xerographic machine may allow early correction before any noticeable image defects occur, such as images that are too light or too dark.

Claims

1. A method for detecting abnormal usage of consumables in a machine, comprising:

determining a moving average of usage of a consumable for a time frame;

determining a moving average of expected usage of the consumable for the time frame based on a pixel count;

comparing the moving average of usage to the moving average of expected usage to determine an excess usage; and

communicating an abnormal usage alert requesting service when the excess usage deviates from an expected usage.

2. The method of claim 1, further comprising:

comparing a usage and an expected usage over the time frame; and

communicating the abnormal usage alert when the usage over the time frame deviates from the expected usage over the time frame by a threshold.

3. The method of claim 1, further comprising:

determining a ratio of an average consumable usage over an average consumable dispensed; and

determining that a usage deviates from the expected usage when the ratio deviates from a predetermined amount.

4. The method of claim 1, further comprising:

updating the moving average of expected usage; and

updating the moving average of usage.

5. The method of claim 1, wherein the abnormal usage alert includes placing a service order.

6. The method of claim 3, further comprising:

building a model of usage; and

predicting a usage of consumables for another machine based on the model of usage.

7. The method of claim 6, further comprising:

determining the expected usage from the model.

8. The method of claim 1, wherein the consumable is toner and the method further comprises:

determining a usage using a dispense time.

9. The method of claim 1, wherein the consumable is selected from:

toner, color ink, marking materials, power draw, paper, and customer replaceable units.

10. The method of claim 9, wherein the consumable is selected depending on a job type.

11. A computer readable medium storing instructions for causing a computer to perform the method of claim 1.

18. The method of claim 1, wherein communicating the abnormal usage alert in the form of a graphical user interface on the machine, a stored log, a communication over a channel to a service center, or a call to a service engineer.

12. A system for detecting abnormal usage of consumables in a xerographic machine, comprising:

a xerographic module for creating images;

a xerographic monitor including a processor and a storage device, the processor being configured to determine a moving average of usage of a consumable for a time frame, determine a moving average of expected usage of the consumable for the time frame based on a pixel count, and compare the moving average of usage to the moving average of expected usage; and

an abnormal usage alerting mechanism configured to request service and is activated when the excess usage deviates from the expected usage, wherein the abnormal usage alerting mechanism is connected to the xerographic monitor.

13. The system of claim 12, further comprising:

a display for displaying an abnormal usage alert.

14. The system of claim 12, wherein the consumables are selected from:

toner, color ink, marking materials, power draw, paper, and customer replaceable units.

15. The system of claim 12, further comprising:

a fuser module; and

a fuser monitor in the fuser module including a fuser processor and a fuser storage device, the fuser module being configured to determine a fuser usage of the consumable, determine an expected fuser usage of the consumable, and compare the fuser usage to the expected fuser usage;

wherein the abnormal usage alerting mechanism is activated when the fuser usage deviates from the expected fuser usage.

16. The system of claim 12, wherein:

the fuser module is configured to determine a ratio of an average consumable usage over an average consumable dispensed and is configured to determine that a usage deviates from the expected usage when the ratio is greater than a predetermined amount.

17. The system of claim 12, further comprising:

a distribution board configured to update the moving average of expected usage and configured to update the moving average of usage.